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Fortitude Re

Senior ITSM Manager - Change, Incident & RCA Lead

Fortitude Re, Jersey City, New Jersey, United States, 07390

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A leading reinsurance provider is seeking an ITSM Manager to govern and enhance core ITSM processes like Change Management, Incident Management, and Problem Management. With a focus on collaboration across the organization, this role ensures reliable IT services, manages critical incidents, and drives continuous improvement of operational processes. Ideal candidates will have 7+ years in IT Service Management, strong ITIL knowledge, and exceptional communication skills. The base salary ranges from $170,000 to $195,000 USD, plus additional performance-based bonuses. #J-18808-Ljbffr