We are looking for a Credit & Collections Analyst I to support the effective management of customer accounts and ensure timely collection of outstanding balances. In this role, you’ll help maintain healthy cash flow while building strong relationships with internal partners and external customers. You’ll be detail-oriented, organized, and comfortable communicating with customers to resolve payment issues in a professional and solutions-focused way.
Job Description This position works within the Accounting team at BOLD. The Accounting team partners closely with Sales, Customer Service, and other cross-functional groups to support the company’s financial health and operational efficiency. The Collections function plays a key role in balancing strong customer relationships with effective risk management, ensuring processes are followed while meeting cash flow and DSO goals.
This position is based in San Juan, Puerto Rico.
What You’ll Do
Manage and oversee the collections process for an assigned portfolio of customers
Contact customers via phone and email to ensure payments are received within agreed terms
Issue standard payment reminders and follow up on overdue balances
Monitor accounts to identify outstanding debts and escalating risk
Partner with Sales and Customer Service to resolve billing issues while maintaining positive client relationships
Ensure payment arrangements, correspondence, and pre-legal actions follow documented credit and collections procedures
Provide regular status updates and reporting on outstanding accounts, cash collections, and DSO performance
What You’ll Need
Bachelor’s degree in Business Administration, Accounting, Finance, or equivalent business experience
1–2 years of experience in Collections or a similar customer-facing role
Strong communication and negotiation skills
Ability to manage multiple priorities in a high-volume, fast-paced environment
High attention to detail with strong organizational skills
Proficiency in Microsoft Excel, Word, and Outlook
Ability to quickly learn and adapt to new systems and tools
Good to Have
Experience working in an entrepreneurial or high-growth environment
Comfort collaborating cross-functionally with Sales and Customer Service teams
Ability to present or summarize key account and collections data for leadership
A proactive, problem-solving mindset with an interest in improving processes
Benefits
Competitive salary
Bi-annual bonus
401(k) plan with match
Equity in company
Flexible spending accounts (health, dependent care)
Internet and home office reimbursement
In-office catered breakfast and lunches
Flexible PTO
Sick time policy
Observed holidays
Health Benefits
Medical, dental, and vision (optional plans for your family)
Life & long-term disability insurance (optional)
Mental health support and resources
Wellness reimbursement (gym, health apps, etc.)
Pet Insurance (optional)
EEO Statement We celebrate and promote diversity and inclusion. We value our position as an Equal Opportunity Employer. We hire based on qualifications, merit, and our business needs. We don't discriminate regarding race, color, religion, gender, pregnancy, national origin or citizenship, ancestry, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, marital status, genetic information, or any other applicable characteristic protected by law.
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Job Description This position works within the Accounting team at BOLD. The Accounting team partners closely with Sales, Customer Service, and other cross-functional groups to support the company’s financial health and operational efficiency. The Collections function plays a key role in balancing strong customer relationships with effective risk management, ensuring processes are followed while meeting cash flow and DSO goals.
This position is based in San Juan, Puerto Rico.
What You’ll Do
Manage and oversee the collections process for an assigned portfolio of customers
Contact customers via phone and email to ensure payments are received within agreed terms
Issue standard payment reminders and follow up on overdue balances
Monitor accounts to identify outstanding debts and escalating risk
Partner with Sales and Customer Service to resolve billing issues while maintaining positive client relationships
Ensure payment arrangements, correspondence, and pre-legal actions follow documented credit and collections procedures
Provide regular status updates and reporting on outstanding accounts, cash collections, and DSO performance
What You’ll Need
Bachelor’s degree in Business Administration, Accounting, Finance, or equivalent business experience
1–2 years of experience in Collections or a similar customer-facing role
Strong communication and negotiation skills
Ability to manage multiple priorities in a high-volume, fast-paced environment
High attention to detail with strong organizational skills
Proficiency in Microsoft Excel, Word, and Outlook
Ability to quickly learn and adapt to new systems and tools
Good to Have
Experience working in an entrepreneurial or high-growth environment
Comfort collaborating cross-functionally with Sales and Customer Service teams
Ability to present or summarize key account and collections data for leadership
A proactive, problem-solving mindset with an interest in improving processes
Benefits
Competitive salary
Bi-annual bonus
401(k) plan with match
Equity in company
Flexible spending accounts (health, dependent care)
Internet and home office reimbursement
In-office catered breakfast and lunches
Flexible PTO
Sick time policy
Observed holidays
Health Benefits
Medical, dental, and vision (optional plans for your family)
Life & long-term disability insurance (optional)
Mental health support and resources
Wellness reimbursement (gym, health apps, etc.)
Pet Insurance (optional)
EEO Statement We celebrate and promote diversity and inclusion. We value our position as an Equal Opportunity Employer. We hire based on qualifications, merit, and our business needs. We don't discriminate regarding race, color, religion, gender, pregnancy, national origin or citizenship, ancestry, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, marital status, genetic information, or any other applicable characteristic protected by law.
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