EverBank
Commercial Loan Servicing Specialist (Commercial Real Estate)
EverBank, Jacksonville, Florida, United States, 32290
Commercial Loan Servicing Specialist
This position ensures efficient and accurate servicing of Commercial Real Estate loans. Minimizes risk by handling items timely and in accordance with bank, investor, and regulatory guidelines. Servicing activities include but are not limited to: addressing customer inquiries and resolving loan servicing requests, post-closing follow up, maintaining loan system data, processing cash receipts and disbursements, supporting internal and external audits, and participating in department and system projects. Additional responsibilities include:
Key Responsibilities And Duties
Drive the external and internal customer experience, build strong relationships through the efficient and professional handling of loan servicing requests and solicit customer feedback.
Use independent discretion and take ownership in problem resolution of customer service issues, working closely with closers, portfolio managers, and other internal teams as necessary.
Perform system onboarding tasks for the real estate portfolio of loans.
Complete comprehensive audits of newly booked and modified loans to ensure accurate documentation and loan system data integrity.
Ensure all trailing documents are obtained and retained in a timely manner.
Perform cash related activities that may include application of loan payments and principal pay downs, suspense research and resolution, general ledger balancing and ACH maintenance.
Process disbursements for tax and insurance maintenance.
Provide support to other unit positions including assisting with loan modifications and construction monitoring disbursements.
Perform loan servicing duties that may include final title policy review, UCC continuations, escrow monitoring and maintenance, insurance policy review, and insurance claim processing. Calculate prepayment premiums and prepare pay-off quotes in accordance with loan documentation.
Participate in the timely and accurate completion of internal and external audits.
Participate in customer focused projects to streamline processes and support business initiatives. Encouraged to take a leadership role in projects as assigned.
Comply with all applicable policies and procedures to ensure consistent and efficient servicing and proactively suggest procedural changes.
Minimum Qualifications
3+ years of commercial loan servicing experience.
Preferred Qualifications
5 years of commercial loan servicing experience.
Knowledge of commercial real estate loan servicing processes, loan documentation, and regulatory compliance strongly preferred.
Experience and familiarity with commercial loan documentation.
Effective time management skills, able to prioritize and multi-task.
Self-motivated while being a constructive and dependable team player.
Excellent customer service skills; ability to interpret customer requirements.
Strong verbal and written communication skills.
General loan accounting skills.
Strong analytical and problem-solving skills.
Attention to detail, flexible and adaptable.
Working knowledge of Microsoft Office Products, including Excel.
Educational Requirements
Vocational and/or Technical Education Preferred.
Role Specific Work Experience
3+ Years Required; 5+ Years Preferred.
Physical Requirements
Physical Requirements: Sedentary Work.
Career Level and Compensation 4IC. $25 - $34.
About EverBank, N.A. EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers. The Company's commitment is to deliver high-performing, high-yield solutions backed by exceptional service.
VEVRAA Federal Contractor. Member FDIC.
Benefits The Company offers a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The following benefits are available through the Company:
Medical, dental, vision & HSA/FSA
401(k) savings
Paid holidays & generous PTO
Additional wellness & voluntary benefits
Additional Benefit Options (subject To Plan Terms)
Tuition reimbursement
Commuter Benefits
Life and Disability Insurance
Posting end date: 1/16/26.
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This position ensures efficient and accurate servicing of Commercial Real Estate loans. Minimizes risk by handling items timely and in accordance with bank, investor, and regulatory guidelines. Servicing activities include but are not limited to: addressing customer inquiries and resolving loan servicing requests, post-closing follow up, maintaining loan system data, processing cash receipts and disbursements, supporting internal and external audits, and participating in department and system projects. Additional responsibilities include:
Key Responsibilities And Duties
Drive the external and internal customer experience, build strong relationships through the efficient and professional handling of loan servicing requests and solicit customer feedback.
Use independent discretion and take ownership in problem resolution of customer service issues, working closely with closers, portfolio managers, and other internal teams as necessary.
Perform system onboarding tasks for the real estate portfolio of loans.
Complete comprehensive audits of newly booked and modified loans to ensure accurate documentation and loan system data integrity.
Ensure all trailing documents are obtained and retained in a timely manner.
Perform cash related activities that may include application of loan payments and principal pay downs, suspense research and resolution, general ledger balancing and ACH maintenance.
Process disbursements for tax and insurance maintenance.
Provide support to other unit positions including assisting with loan modifications and construction monitoring disbursements.
Perform loan servicing duties that may include final title policy review, UCC continuations, escrow monitoring and maintenance, insurance policy review, and insurance claim processing. Calculate prepayment premiums and prepare pay-off quotes in accordance with loan documentation.
Participate in the timely and accurate completion of internal and external audits.
Participate in customer focused projects to streamline processes and support business initiatives. Encouraged to take a leadership role in projects as assigned.
Comply with all applicable policies and procedures to ensure consistent and efficient servicing and proactively suggest procedural changes.
Minimum Qualifications
3+ years of commercial loan servicing experience.
Preferred Qualifications
5 years of commercial loan servicing experience.
Knowledge of commercial real estate loan servicing processes, loan documentation, and regulatory compliance strongly preferred.
Experience and familiarity with commercial loan documentation.
Effective time management skills, able to prioritize and multi-task.
Self-motivated while being a constructive and dependable team player.
Excellent customer service skills; ability to interpret customer requirements.
Strong verbal and written communication skills.
General loan accounting skills.
Strong analytical and problem-solving skills.
Attention to detail, flexible and adaptable.
Working knowledge of Microsoft Office Products, including Excel.
Educational Requirements
Vocational and/or Technical Education Preferred.
Role Specific Work Experience
3+ Years Required; 5+ Years Preferred.
Physical Requirements
Physical Requirements: Sedentary Work.
Career Level and Compensation 4IC. $25 - $34.
About EverBank, N.A. EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers. The Company's commitment is to deliver high-performing, high-yield solutions backed by exceptional service.
VEVRAA Federal Contractor. Member FDIC.
Benefits The Company offers a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The following benefits are available through the Company:
Medical, dental, vision & HSA/FSA
401(k) savings
Paid holidays & generous PTO
Additional wellness & voluntary benefits
Additional Benefit Options (subject To Plan Terms)
Tuition reimbursement
Commuter Benefits
Life and Disability Insurance
Posting end date: 1/16/26.
#J-18808-Ljbffr