DSV Air & Sea Inc.
Operational Account Manager, Freight Operations, Road US
DSV Air & Sea Inc., Woodbridge, New Jersey, United States
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.
Location: Iselin, NJ
Division: Road
Job Posting Title: Operational Account Manager, Freight Operations, Road US
Time Type: Full Time
Summary The Operational Account Manager, Freight Operations is an integral part of the Road US team's freight brokerage operations and assists with the establishment and development of relationships with customers by providing exceptional customer service. They are responsible for developing the branch's house accounts, while continuously seeking out new growth opportunities with current and new clients and overseeing the flow of communication with clients regarding all aspects of the account.
Duties & Responsibilities
Develop the overall customer relationship via all methods of communication, phone, email, and in person.
Negotiate with transportation carriers and providers to obtain rates and determine services available.
Research and determine growth opportunities within the branch's house accounts.
Investigate, action and establish new customer leads and opportunities.
Examine customer requests to provide best service options and pricing available.
Proactively handle customer shipment requests.
Utilize our TMS system and provide data input to facilitate material movement, planning, and scheduling.
Provide direction and set pricing guidelines for Carrier Sales team.
Monitor shipment tracking progression from pickup through delivery and communicate accurate and up-to-date information to the customer and/or Key Account Manager.
Ensure customer expectations are met or exceeded through close communication with Carrier Sales team.
Track and trace shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
Prepare spend reports as needed and hold regular check‑ins via QBR or MBR with the customer.
Drive new business acquisition and customer growth through a strong commercial mindset and proactive approach.
Other duties and project work as assigned by manager.
Minimum Required Qualifications
High School diploma.
3 years’ experience in logistics, transportation brokerage, or related field.
Education and/or Experience
High School diploma.
3 years’ experience in logistics, transportation brokerage, or related field.
Skills, Knowledge & Abilities
Proficient with all Microsoft Office applications: Word, Excel, Teams, and PowerPoint.
Solid analytical experience in Excel required.
Experience with transportation management systems.
Language Skills
English (reading, writing, verbal)
Mathematical Skills
Position requires strong mathematical skills for pricing, negotiating and project development.
Other Skills
Superior leadership skills and ability to build and cultivate strong relationships.
Driven, enthusiastic, and highly motivated.
High attention to detail and ability to multitask.
Strong organizational skills.
Ability to thrive under deadlines and work in a team environment, while also delivering independent results.
Excellent interpersonal communication and problem‑solving skills, verbal, written and in person.
Strong prioritization skills and works with a sense of urgency.
Proficiency in using a Windows‑based computer.
Strong ability to persuade, negotiate, and influence others.
Ability to work flexible hours.
Preferred Qualifications
College degree in Logistics or Supply Chain Management.
5 years’ experience in logistics, transportation brokerage, or related field.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision.
Work Environment While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Other Information Able to travel as needed up to 5%.
Compensation For this position, the expected base pay range is $62,500 - $84,500 annually. Actual compensation will be determined based on job‑related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.
Benefits DSV offers a comprehensive benefits program designed to support the health and well‑being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short‑ and long‑term disability coverage. Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.
To support work‑life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.
Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
About DSV Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.
Start here. Go anywhere.
Visit dsv.com and follow us on LinkedIn and Facebook.
#J-18808-Ljbffr
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.
Location: Iselin, NJ
Division: Road
Job Posting Title: Operational Account Manager, Freight Operations, Road US
Time Type: Full Time
Summary The Operational Account Manager, Freight Operations is an integral part of the Road US team's freight brokerage operations and assists with the establishment and development of relationships with customers by providing exceptional customer service. They are responsible for developing the branch's house accounts, while continuously seeking out new growth opportunities with current and new clients and overseeing the flow of communication with clients regarding all aspects of the account.
Duties & Responsibilities
Develop the overall customer relationship via all methods of communication, phone, email, and in person.
Negotiate with transportation carriers and providers to obtain rates and determine services available.
Research and determine growth opportunities within the branch's house accounts.
Investigate, action and establish new customer leads and opportunities.
Examine customer requests to provide best service options and pricing available.
Proactively handle customer shipment requests.
Utilize our TMS system and provide data input to facilitate material movement, planning, and scheduling.
Provide direction and set pricing guidelines for Carrier Sales team.
Monitor shipment tracking progression from pickup through delivery and communicate accurate and up-to-date information to the customer and/or Key Account Manager.
Ensure customer expectations are met or exceeded through close communication with Carrier Sales team.
Track and trace shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
Prepare spend reports as needed and hold regular check‑ins via QBR or MBR with the customer.
Drive new business acquisition and customer growth through a strong commercial mindset and proactive approach.
Other duties and project work as assigned by manager.
Minimum Required Qualifications
High School diploma.
3 years’ experience in logistics, transportation brokerage, or related field.
Education and/or Experience
High School diploma.
3 years’ experience in logistics, transportation brokerage, or related field.
Skills, Knowledge & Abilities
Proficient with all Microsoft Office applications: Word, Excel, Teams, and PowerPoint.
Solid analytical experience in Excel required.
Experience with transportation management systems.
Language Skills
English (reading, writing, verbal)
Mathematical Skills
Position requires strong mathematical skills for pricing, negotiating and project development.
Other Skills
Superior leadership skills and ability to build and cultivate strong relationships.
Driven, enthusiastic, and highly motivated.
High attention to detail and ability to multitask.
Strong organizational skills.
Ability to thrive under deadlines and work in a team environment, while also delivering independent results.
Excellent interpersonal communication and problem‑solving skills, verbal, written and in person.
Strong prioritization skills and works with a sense of urgency.
Proficiency in using a Windows‑based computer.
Strong ability to persuade, negotiate, and influence others.
Ability to work flexible hours.
Preferred Qualifications
College degree in Logistics or Supply Chain Management.
5 years’ experience in logistics, transportation brokerage, or related field.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision.
Work Environment While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Other Information Able to travel as needed up to 5%.
Compensation For this position, the expected base pay range is $62,500 - $84,500 annually. Actual compensation will be determined based on job‑related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.
Benefits DSV offers a comprehensive benefits program designed to support the health and well‑being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short‑ and long‑term disability coverage. Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.
To support work‑life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.
Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
About DSV Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.
Start here. Go anywhere.
Visit dsv.com and follow us on LinkedIn and Facebook.
#J-18808-Ljbffr