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TriHealth

Account Specialist

TriHealth, Wilmington, Ohio, United States, 45177

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Job Description

We’re excited to welcome TriHealth Clinton Regional Hospital to our system—marking a new chapter in our shared mission to deliver exceptional care and strengthen our regional network. Location Advantage

TriHealth Clinton Regional Hospital (CMH) is located at 610 W Main St, Wilmington, OH 45177. It is a 165‑bed hospital situated in the heart of Wilmington, Ohio—a charming community offering the tranquility and friendliness of country living. Nestled in a scenic rural setting, Wilmington provides a peaceful lifestyle with easy access to urban amenities. It’s centrally located just an hour’s drive from Cincinnati, Dayton, and Columbus, allowing healthcare professionals to enjoy a relaxed pace of life while staying connected to vibrant city culture. Work Hours

Full‑time, 80 hours biweekly Day Shift No weekends or holidays commitment Job Requirements

High School Diploma or GED Degree (Required) 3‑4 years’ experience in a related field (Required) Specialized knowledge in Medicaid/Medicare billing and other payer sources (Required) Benefits

Health & Wellness: Medical, dental, and vision coverage Financial Security: Retirement savings plan Work‑Life Balance: Generous paid time off and 7 paid holidays Career Development: Tuition reimbursement and professional growth opportunities Perks & Discounts: Employee wellness programs and exclusive discounts Job Overview

This position’s principal purpose is to expedite positive cash flow, maximize reimbursement, and reduce/eliminate financial loss to department customers by efficient billing, follow‑up, and collections of patient accounts. Duties include: Submit charge information into appropriate system Post payments Follow‑up on patient account balances including insurance/patient financial balances Process the specified number of accounts daily based on customer specialty and unique billing requirements Contact payers regarding payment Resolve incorrect payment issues and ensure balances after insurance payments are correct, including entry of corrections into systems Reconcile monthly reports Demonstrate quality customer service to internal/external customers Job Responsibilities

Bills and collects dollars outstanding through interaction with payer and participates in payer communication, actively protecting the financial resource of Bethesda Healthcare, Inc. Completes assigned workload based on predefined key performance indicator daily, ensuring accuracy and consistently producing quality work. Demonstrates proper customer service skills toward internal and external customers through prompt and courteous communications, participates in monthly billing meetings, prepares status report, and submits agenda items to manager one business day prior to meeting. Through cross‑training and experience, develops and maintains comprehensive knowledge and understanding of billing and follow‑up procedures for all BWC and non‑BWC payers. Works with minimal supervisory oversight and exercises appropriate judgment in identifying instances requiring management intervention, communicating process improvement with manager in a timely manner. Working Conditions

Climbing – Rarely Hearing: Conversation – Consistently Hearing: Other Sounds – Frequently Kneeling – Occasionally Lifting 50+ Lbs. – Rarely Lifting 50 Lbs. – Occasionally Pushing – Occasionally Reaching – Rarely Sitting – Consistently Standing – Rarely Stooping – Occasionally Talking – Consistently Use of Hands – Consistently Color Vision – Occasionally Visual Acuity: Far – Frequently Visual Acuity: Near – Consistently Walking – Frequently TriHealth SERVE Standards

TriHealth believes there is no responsibility more important than SERVE our patients, communities, and fellow team members. All TriHealth team members demonstrate and live the following behaviors: Serve: Always greet with a smile, acknowledge lost patients, refrain from using cell phones in public spaces. Excel: Address and recover from service breakdowns, offer priority to patients, improve quality and safety. Respect: Respect cultural differences, honor individual preferences, speak positively about team members. Value: Value others’ time, maintain clean environment, efficiently steward resources. Engage: Acknowledge wins, thank team members, show courtesy and compassion to customers and community. About Us

Careers at TriHealth are diverse. From clinical to administrative, sales to service, our team members contribute skills that are as varied as the services we offer and the people we serve. As an employer, TriHealth demonstrates the organization’s values by offering comprehensive benefits packages, competitive wages, and milestone recognition. Explore our career options to determine the type of job best for you and help narrow your search within our website. We look forward to you joining the TriHealth family!

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