Apex Systems
Apex Systems is looking to hire a fully ONSITE Help Desk Analyst for one of our clients based out of Greensboro, NC. The assignment is a 12-month contract with potential for extension and a 10A-6P / 11A-7P shift Monday‑Friday schedule.
Key Responsibilities
Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Diagnose and troubleshoot technical issues related to products or services both remotely and in person.
Provide step‑by‑step guidance to customers to resolve their issues.
Escalate complex issues to higher‑level support or specialized departments as needed.
Document customer interactions and solutions in the help desk system.
Follow up with customers to ensure their issues are fully resolved.
Maintain up‑to‑date knowledge of company products, services, and policies.
Collaborate with team members to improve customer service processes and outcomes.
Qualifications
High school diploma or equivalent; additional technical certifications are a plus.
2+ years of proven experience in a customer service or technical support role.
Excellent communication and interpersonal skills.
Strong problem‑solving abilities and attention to detail.
Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.
Proficiency in using help desk software and other relevant tools.
Flexibility to work various shifts, including evenings and weekends.
Bilingual in Spanish and English is a plus.
EEO Statement Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Benefits Overview Apex offers a range of supplemental benefits including medical, dental, vision, life, disability, and other insurance plans, as well as an employee stock purchase program, 401(k) with company match after 12 months, an HSA, an Employee Assistance Program with counseling sessions, corporate discount savings, and professional development opportunities such as training, certification prep, and access to technical and leadership courses.
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Key Responsibilities
Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Diagnose and troubleshoot technical issues related to products or services both remotely and in person.
Provide step‑by‑step guidance to customers to resolve their issues.
Escalate complex issues to higher‑level support or specialized departments as needed.
Document customer interactions and solutions in the help desk system.
Follow up with customers to ensure their issues are fully resolved.
Maintain up‑to‑date knowledge of company products, services, and policies.
Collaborate with team members to improve customer service processes and outcomes.
Qualifications
High school diploma or equivalent; additional technical certifications are a plus.
2+ years of proven experience in a customer service or technical support role.
Excellent communication and interpersonal skills.
Strong problem‑solving abilities and attention to detail.
Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.
Proficiency in using help desk software and other relevant tools.
Flexibility to work various shifts, including evenings and weekends.
Bilingual in Spanish and English is a plus.
EEO Statement Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Benefits Overview Apex offers a range of supplemental benefits including medical, dental, vision, life, disability, and other insurance plans, as well as an employee stock purchase program, 401(k) with company match after 12 months, an HSA, an Employee Assistance Program with counseling sessions, corporate discount savings, and professional development opportunities such as training, certification prep, and access to technical and leadership courses.
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