OpenTable
Note: Applicant must live in Austin. This is a field-based role managing a portfolio of accounts in the local Austin & San Antonio areas.
About OpenTable With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
The Position
We are seeking an Account Manager who will be responsible for leading customer retention and revenue growth within your territory of restaurants. This position will report to the Manager, Account Managers.
You will be in tune with the local restaurant industry and will proactively engage with our restaurant customers. You will be innovative in overcoming customer obstacles, and provide constructive perspectives to challenge current thinking. The successful candidate will be positive and encouraging by nature, resilient under pressure, and regularly sought after for insight, input, and collaboration.
Key Responsibilities and Duties
Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants.
Assist restaurant management with configuration to optimize reservation flow
Understand customer needs and identify sales opportunities to sell premium marketing tools
Build and utilize data-driven presentations for ongoing business reviews
Achieve company goals and sales objectives set quarterly.
Track weekly meeting activity in Salesforce
Monthly meetings with Elite members
Act as an advocate for restaurant customers and resolve cross-functional issues
Act as the high-level point of contact for restaurant customer concerns
Work with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programs
Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades
Educate operators about trends in the industry and offer actionable, data driven insights
Lead restaurant retention rate; aid in the re-signing of customers with expired contracts
Experience and skills desired
Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills
A good listener, capable of understanding restaurants business objectives
Deep expertise in restaurant operations and management including comprehension of P&L and financial statements
Ability to work across many departments to take on problems and achieve results
Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities
Ability to handle objections and comfortable with a consultative sales approach
Confident in the delivery of training and speaking in front of groups
Excellent social and organization skills: task prioritization, effective time management
Strong writing, presentation and interpersonal skills
Analytical and data driven approach for making and supporting business decisions
Knowledge of Google Suite and understanding of Apple products and operating systems
Appreciate working in an unstructured and forward-thinking environment
Valid driving license and transportation (all business related travel expenses reimbursed)
Must be located in Austin
Benefits and Perks
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
Paid parental leave
>Generous paid vacation + time off for your birthday Focus on your career growth:
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Competitive retirement and health plans
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $75,000 - $85,000.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
#J-18808-Ljbffr
About OpenTable With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
The Position
We are seeking an Account Manager who will be responsible for leading customer retention and revenue growth within your territory of restaurants. This position will report to the Manager, Account Managers.
You will be in tune with the local restaurant industry and will proactively engage with our restaurant customers. You will be innovative in overcoming customer obstacles, and provide constructive perspectives to challenge current thinking. The successful candidate will be positive and encouraging by nature, resilient under pressure, and regularly sought after for insight, input, and collaboration.
Key Responsibilities and Duties
Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants.
Assist restaurant management with configuration to optimize reservation flow
Understand customer needs and identify sales opportunities to sell premium marketing tools
Build and utilize data-driven presentations for ongoing business reviews
Achieve company goals and sales objectives set quarterly.
Track weekly meeting activity in Salesforce
Monthly meetings with Elite members
Act as an advocate for restaurant customers and resolve cross-functional issues
Act as the high-level point of contact for restaurant customer concerns
Work with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programs
Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades
Educate operators about trends in the industry and offer actionable, data driven insights
Lead restaurant retention rate; aid in the re-signing of customers with expired contracts
Experience and skills desired
Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills
A good listener, capable of understanding restaurants business objectives
Deep expertise in restaurant operations and management including comprehension of P&L and financial statements
Ability to work across many departments to take on problems and achieve results
Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities
Ability to handle objections and comfortable with a consultative sales approach
Confident in the delivery of training and speaking in front of groups
Excellent social and organization skills: task prioritization, effective time management
Strong writing, presentation and interpersonal skills
Analytical and data driven approach for making and supporting business decisions
Knowledge of Google Suite and understanding of Apple products and operating systems
Appreciate working in an unstructured and forward-thinking environment
Valid driving license and transportation (all business related travel expenses reimbursed)
Must be located in Austin
Benefits and Perks
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
Paid parental leave
>Generous paid vacation + time off for your birthday Focus on your career growth:
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Competitive retirement and health plans
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $75,000 - $85,000.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
#J-18808-Ljbffr