Dunn-Edwards Corporation
Sales Associate OC-CA, Job 23.26
Dunn-Edwards Corporation, Santa Ana, California, United States, 92725
Santa Ana, 521 W 17th St, Santa Ana, CA 92706, USA
General Purpose of Job Sales Associates at Dunn-Edwards deliver customer service that offers a distinctive shopping experience for both homeowners and professionals. Your responsibilities as a Sales Associate include demonstrating outstanding customer service and selling skills, continuously learning about the coatings industry, keeping the sales floor stocked with merchandise, organizing the sales floor and stock areas, and building trusted partnerships with our painting professionals.
Sales Associates interact with customers via phone and in-person to offer expert advice, while also processing and completing transactions. In addition, the Sales Associate is responsible for upholding Dunn-Edwards store vision of fast and reliable service, while ensuring that the store is well stocked and maintained. Sales Associates continuously learn about the industry, products, and services through Dunn-Edwards Learning Network and various job certification programs that better assist in answering questions and making proper recommendations, building a foundation for potential advancement opportunities as Dunn-Edwards continues to grow.
Essential Duties and Responsibilities
Making a connection with customers, asking questions about their project, then giving options and advice on meeting those needs
Ensure delivery of product meets both Dunn-Edwards’ and customers’ quality and service expectations
Conduct yourself in a professional manner—always acting as a positive extension of the Dunn-Edwards brand
Efficiently take customer orders through various methods (email, phone, in-person) and process through point‑of‑sale
Adhere to company safety standards at all times
Clean and maintain all areas of store and equipment as assigned
Assist with maintaining proper merchandise inventory levels
Must have the ability to communicate clearly both written and verbal
Ability to stock and merchandise products according to planogram
Meet expectations of core competencies related to the position: Customer Focus, Attention to Detail, Problem Solving, Initiative, and Teamwork
Additional duties as assigned
Qualifications
Four years of high school education with diploma or GED equivalent; or an equivalent combination of education and experience.
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Write routine reports and correspondence.
Speak effectively before groups of customers or employees of the organization.
Read and write English for safety purposes.
Calculate addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals.
Compute rate, ratio, and percent and draw and interpret bar graphs.
Operate a point‑of‑sales system and complete cash transactions with financial accuracy.
Solve practical problems and deal with a variety of concrete variables in situations with limited standardization.
Interpret instructions furnished in written, oral, diagram, or schedule form.
No certificates, licenses, or registrations required.
Drivers license.
Physical Demands of Essential Job Functions Lifting items weighing 5 to 75 lbs, using electronic equipment such as computers and point‑of‑sale devices, driving a large delivery vehicle, climbing ladders, walking on uneven surfaces (active construction sites), standing for long periods, and using a respirator.
Equal Opportunity Employer Dunn-Edwards is an Equal Opportunity Employer, M/F/D/V. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Hours & Schedule Opening shifts may start as early as 5:00 a.m. Closing shifts may end as late as 6:30 p.m. Workdays vary depending on location; some locations are open 7 days per week.
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General Purpose of Job Sales Associates at Dunn-Edwards deliver customer service that offers a distinctive shopping experience for both homeowners and professionals. Your responsibilities as a Sales Associate include demonstrating outstanding customer service and selling skills, continuously learning about the coatings industry, keeping the sales floor stocked with merchandise, organizing the sales floor and stock areas, and building trusted partnerships with our painting professionals.
Sales Associates interact with customers via phone and in-person to offer expert advice, while also processing and completing transactions. In addition, the Sales Associate is responsible for upholding Dunn-Edwards store vision of fast and reliable service, while ensuring that the store is well stocked and maintained. Sales Associates continuously learn about the industry, products, and services through Dunn-Edwards Learning Network and various job certification programs that better assist in answering questions and making proper recommendations, building a foundation for potential advancement opportunities as Dunn-Edwards continues to grow.
Essential Duties and Responsibilities
Making a connection with customers, asking questions about their project, then giving options and advice on meeting those needs
Ensure delivery of product meets both Dunn-Edwards’ and customers’ quality and service expectations
Conduct yourself in a professional manner—always acting as a positive extension of the Dunn-Edwards brand
Efficiently take customer orders through various methods (email, phone, in-person) and process through point‑of‑sale
Adhere to company safety standards at all times
Clean and maintain all areas of store and equipment as assigned
Assist with maintaining proper merchandise inventory levels
Must have the ability to communicate clearly both written and verbal
Ability to stock and merchandise products according to planogram
Meet expectations of core competencies related to the position: Customer Focus, Attention to Detail, Problem Solving, Initiative, and Teamwork
Additional duties as assigned
Qualifications
Four years of high school education with diploma or GED equivalent; or an equivalent combination of education and experience.
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Write routine reports and correspondence.
Speak effectively before groups of customers or employees of the organization.
Read and write English for safety purposes.
Calculate addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals.
Compute rate, ratio, and percent and draw and interpret bar graphs.
Operate a point‑of‑sales system and complete cash transactions with financial accuracy.
Solve practical problems and deal with a variety of concrete variables in situations with limited standardization.
Interpret instructions furnished in written, oral, diagram, or schedule form.
No certificates, licenses, or registrations required.
Drivers license.
Physical Demands of Essential Job Functions Lifting items weighing 5 to 75 lbs, using electronic equipment such as computers and point‑of‑sale devices, driving a large delivery vehicle, climbing ladders, walking on uneven surfaces (active construction sites), standing for long periods, and using a respirator.
Equal Opportunity Employer Dunn-Edwards is an Equal Opportunity Employer, M/F/D/V. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Hours & Schedule Opening shifts may start as early as 5:00 a.m. Closing shifts may end as late as 6:30 p.m. Workdays vary depending on location; some locations are open 7 days per week.
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