Chicago Area Sales Representative
Rainbow International Restoration, Downers Grove, Illinois, United States, 60516
Established in 1981, Rainbow International® offers home restoration, commercial restoration and carpet cleaning services through over 400 locations worldwide. We are on a mission to improve the lives of not only our customers, but also our employee family members. Rainbow International hires people who set high standards for themselves and want to "Live RICH" with a team that values Respect, Integrity, with Customer focus, while Having fun in the process. We want you on our team!
As a restoration technician, you are a key team member responsible for the restoration of carpets, upholstery and draperies that have been damaged by water, smoke, fire, debris or other methods of damage. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
This position is right for you if you are self-motivated, thrive in fast moving environments, and are able to manage time to effectively meet deadlines. You have proven communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis.
Position Summary/Purpose Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of restoration services.
Facilitate the timely and profitable delivery of all services required to rapidly return customer's property to pre-loss condition, minimizing repairs, and downtime following property damage.
Primary Duties and Responsibilities
Meet or exceed established targets for responding to and completing estimates on losses
Maintain strategic relationships with vendors and subcontractors
Meet or exceed profitability targets on managed projects
Plan and execute projects to completion
Obtain written contracts and payment terms for projects
Maintain efficient and accurate flow of production paperwork from the job site to administration
Coordinate resource planning of technicians, laborers, and subcontractors with scheduler
Track equipment used on company jobs
Maintain market leadership through continuous implementation of state-of-the-art technology as it pertains to the delivery of our services
Coordinate estimates from subcontractors
Write job estimates
Order materials required for projects and coordinate delivery to job site
Maintain effective communication with customers and all involved parties – including third-party owners, building engineers, property managers, tenants, etc.
Perform property inspections and complete reports
Additional Duties and Responsibilities
Attend and assist in conducting company meetings
Perform production work
Perform minor repairs on company equipment and vehicles
Decision Rights and Authority
Schedule service vehicles and technicians
Management of the budget for projects
Working Relationships and Scope
Work with Estimators to review and oversee job estimates
Work with Operations Manager in hiring and discharge of production division personnel
Coordinate with Marketing for follow-up and job evaluation with customers
Coordinate with customer and administration function for timely collection of project payment
Performance Competencies
Oral Communication – The individual speaks clearly and persuasively in positive or negative situations. Effective in one-to-one and small group situations. Adaptable and able to think on his/her feet. Able to effectively communicate with customers in understandable terms.
Written Communication – Writes clear, precise, well organized estimates, proposals, and emails. The individual edits work for spelling, uses appropriate vocabulary, and has impeccable grammar. Is able to read and interpret written information.
Team Building – Achieves cohesion and effective team spirit with peers, subordinates, and subcontractors. Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed, or denied. Shares credit for accomplishments.
Planning and Organizing – Has the ability to see the overall job from start to finish. Knowing the steps to be taken, resources and time required, can effectively create a timeline for the job. Coordinates plans with other managers.
Integrity – Ironclad. Does not cut corners. Puts company interests above self. Earns trust of co-workers. Is intellectually honest, does not play games.
Excellence – Sets high, “stretch” standards of performance. Demonstrates low tolerance for mediocrity. Sets clear, fair, and aggressive goals for self and others, encouraging individual initiative.
Customer Focus – Combines empathy for customer’s situation with time and budget constraints to effectively manage and exceed customer’s expectations.
Technology – Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed. Effectively uses communication devices and technology to collect, review, and forward field activity reporting.
Qualifications – Knowledge, Skills, and Abilities Education and Experience
High school diploma (or GED) plus three (3) to five (5) years of experience managing construction or restoration projects and supervising crews. Associate (2 year) degree or bachelor’s (4 year) degree in business or construction management preferred. Advanced knowledge of building construction, remodeling, or restoration. Understands the relationship between direct labor and profitability.
Financial Reports and Budgeting
Understanding of financial reports: Profit & Loss, Balance Sheet, Cash Flow, and budgeting. Ability to review completed job costing, assess performance, and identify areas for improvement.
Technical Skills
Proficient technical skills, experience, and certification in the areas of service the company provides.
Mathematical Skills
Adequate math skills – Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining.
Wins by creating advocates, not enemies, when negotiating.
Demonstrates intermediate to advanced proficiency in the use of computers and software, especially MS Word and Excel. Experience with Xactimate software is a plus.
Effective in receiving feedback and input from customers and employees, probing for additional information or unspoken issues, and providing timely response.
Certificates, Licenses, and Registrations
None required for this position.
Physical Demands While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Working Conditions
The work of this position is predominantly carried out in a shop or job site environment. Daily exposure to the shop where vehicles and equipment are housed and maintained is expected. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred, and mold or other organic growth exists.
Noise level in the work is moderate to high.
Benefits: Benefits package varies by location.
Notice Rainbow InternationalLLC is the franchisor of the Rainbow International Restoration® franchised system. Each Rainbow International Restoration® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Rainbow International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Rainbow InternationalLLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
Acknowledgement I acknowledge that each independent Rainbow International Restoration® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Rainbow International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Rainbow International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
WHAT OUR BRAND OFFERS*: Health, Vision, Life, Dental Insurance Options
Rainbow Restoration’s team is incredible! We recently had a fire incident, and they came in with expertise, empathy, and a true commitment to helping us restore our home. The project manager was attentive to our needs, and the technicians were respectful and meticulous with every detail. They made a difficult time more manageable, and we couldn’t be happier with their work. A heartfelt thank you to the whole team for their dedication and kindness!
#J-18808-Ljbffr
As a restoration technician, you are a key team member responsible for the restoration of carpets, upholstery and draperies that have been damaged by water, smoke, fire, debris or other methods of damage. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
This position is right for you if you are self-motivated, thrive in fast moving environments, and are able to manage time to effectively meet deadlines. You have proven communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis.
Position Summary/Purpose Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of restoration services.
Facilitate the timely and profitable delivery of all services required to rapidly return customer's property to pre-loss condition, minimizing repairs, and downtime following property damage.
Primary Duties and Responsibilities
Meet or exceed established targets for responding to and completing estimates on losses
Maintain strategic relationships with vendors and subcontractors
Meet or exceed profitability targets on managed projects
Plan and execute projects to completion
Obtain written contracts and payment terms for projects
Maintain efficient and accurate flow of production paperwork from the job site to administration
Coordinate resource planning of technicians, laborers, and subcontractors with scheduler
Track equipment used on company jobs
Maintain market leadership through continuous implementation of state-of-the-art technology as it pertains to the delivery of our services
Coordinate estimates from subcontractors
Write job estimates
Order materials required for projects and coordinate delivery to job site
Maintain effective communication with customers and all involved parties – including third-party owners, building engineers, property managers, tenants, etc.
Perform property inspections and complete reports
Additional Duties and Responsibilities
Attend and assist in conducting company meetings
Perform production work
Perform minor repairs on company equipment and vehicles
Decision Rights and Authority
Schedule service vehicles and technicians
Management of the budget for projects
Working Relationships and Scope
Work with Estimators to review and oversee job estimates
Work with Operations Manager in hiring and discharge of production division personnel
Coordinate with Marketing for follow-up and job evaluation with customers
Coordinate with customer and administration function for timely collection of project payment
Performance Competencies
Oral Communication – The individual speaks clearly and persuasively in positive or negative situations. Effective in one-to-one and small group situations. Adaptable and able to think on his/her feet. Able to effectively communicate with customers in understandable terms.
Written Communication – Writes clear, precise, well organized estimates, proposals, and emails. The individual edits work for spelling, uses appropriate vocabulary, and has impeccable grammar. Is able to read and interpret written information.
Team Building – Achieves cohesion and effective team spirit with peers, subordinates, and subcontractors. Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed, or denied. Shares credit for accomplishments.
Planning and Organizing – Has the ability to see the overall job from start to finish. Knowing the steps to be taken, resources and time required, can effectively create a timeline for the job. Coordinates plans with other managers.
Integrity – Ironclad. Does not cut corners. Puts company interests above self. Earns trust of co-workers. Is intellectually honest, does not play games.
Excellence – Sets high, “stretch” standards of performance. Demonstrates low tolerance for mediocrity. Sets clear, fair, and aggressive goals for self and others, encouraging individual initiative.
Customer Focus – Combines empathy for customer’s situation with time and budget constraints to effectively manage and exceed customer’s expectations.
Technology – Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed. Effectively uses communication devices and technology to collect, review, and forward field activity reporting.
Qualifications – Knowledge, Skills, and Abilities Education and Experience
High school diploma (or GED) plus three (3) to five (5) years of experience managing construction or restoration projects and supervising crews. Associate (2 year) degree or bachelor’s (4 year) degree in business or construction management preferred. Advanced knowledge of building construction, remodeling, or restoration. Understands the relationship between direct labor and profitability.
Financial Reports and Budgeting
Understanding of financial reports: Profit & Loss, Balance Sheet, Cash Flow, and budgeting. Ability to review completed job costing, assess performance, and identify areas for improvement.
Technical Skills
Proficient technical skills, experience, and certification in the areas of service the company provides.
Mathematical Skills
Adequate math skills – Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining.
Wins by creating advocates, not enemies, when negotiating.
Demonstrates intermediate to advanced proficiency in the use of computers and software, especially MS Word and Excel. Experience with Xactimate software is a plus.
Effective in receiving feedback and input from customers and employees, probing for additional information or unspoken issues, and providing timely response.
Certificates, Licenses, and Registrations
None required for this position.
Physical Demands While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Working Conditions
The work of this position is predominantly carried out in a shop or job site environment. Daily exposure to the shop where vehicles and equipment are housed and maintained is expected. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred, and mold or other organic growth exists.
Noise level in the work is moderate to high.
Benefits: Benefits package varies by location.
Notice Rainbow InternationalLLC is the franchisor of the Rainbow International Restoration® franchised system. Each Rainbow International Restoration® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Rainbow International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Rainbow InternationalLLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
Acknowledgement I acknowledge that each independent Rainbow International Restoration® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Rainbow International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Rainbow International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
WHAT OUR BRAND OFFERS*: Health, Vision, Life, Dental Insurance Options
Rainbow Restoration’s team is incredible! We recently had a fire incident, and they came in with expertise, empathy, and a true commitment to helping us restore our home. The project manager was attentive to our needs, and the technicians were respectful and meticulous with every detail. They made a difficult time more manageable, and we couldn’t be happier with their work. A heartfelt thank you to the whole team for their dedication and kindness!
#J-18808-Ljbffr