Orangetheory Fitness
Studio Assistant Location: CA-Pacifcia-94044 Post Date: 05-30-23
Orangetheory Fitness, Pacifica, California, United States, 94045
Overview
Orangetheory Fitness is a trendsetting franchise fitness organization with 200 locations open in the US and Canada and over 400 new fitness studios under development nationally and internationally.
Role Description At Orangetheory Fitness, we often refer to the Sales Associate role as Program Specialists or “Orange Ambassadors.” We use Program Specialist because we do not promote “selling” Orangetheory Fitness, our goal is share an experience with our customers. We introduce people who are looking to better themselves to a tried and proven program that
delivers
results. For more information, please visit www.orangetheoryfitness.com to learn how we use scientifically‑proven concepts to push bodies to their best. This workout helps build strength, increase energy, surpass workout plateaus and tone and shape your body like nothing else.
The Sales Associate role assists in running all “front of house” fitness studio operations, with a strong focus on premium customer service as well as meeting sales expectations. Ideal candidate has strong customer service skills and basic sales experience. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium customer service levels.
Job Duties
Establishes and maintains an effective referral program
Maintains accurate records using established OTF sales systems.
Conducts telephone inquiries/follow up calls/customer care calls
Leads OTF studio previews with prospects and/or fitness program holders
Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio
Accurately follow the daily studio cleaning checklist ( pre/during/post ) shift activities
Must be able to participate in 1-2 OTF scheduled workouts per week
Maintains an organized and clean lobby/front desk area
Responsible for processing accurate cash and credit card transactions
Follow up and follow through activities with all prospective clients
Responds immediately to member requests, inquiries and concerns.
Proper on-boarding all OTF clients through the use of Client Intake Forms and FP Agreements
Works closely with Fitness Team to ensure that processes are fulfilled
Responsible for attending and participating in all relative OTF training programs
Job Qualifications
Excellent customer service skills
Previous sales experience, with strong sales skills
(experience working in a sales quota bearing structure highly preferred)
Solid verbal and written communication skills required
Able to multi-task and excel in a busy environment.
Functional computer skills required – MS Office basic programs (word, excel), Internet, Basic computer program software use
Health & Fitness minded people strongly preferred
High school diploma required.
Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, it’s an attitude)
Flexible to work day, evening and/or weekend hours as needed
Benefits & Perks
Hourly Wage + Bonus + Commission
Complimentary studio membership
Health Benefits
Specific Job Duties & Selection Requirements Specific job duties and selection requirements vary between Orangetheory studio locations and more details can be provided by the studio’s hiring manager if you are selected to move forward in the interview process.
Acknowledgment I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.
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Role Description At Orangetheory Fitness, we often refer to the Sales Associate role as Program Specialists or “Orange Ambassadors.” We use Program Specialist because we do not promote “selling” Orangetheory Fitness, our goal is share an experience with our customers. We introduce people who are looking to better themselves to a tried and proven program that
delivers
results. For more information, please visit www.orangetheoryfitness.com to learn how we use scientifically‑proven concepts to push bodies to their best. This workout helps build strength, increase energy, surpass workout plateaus and tone and shape your body like nothing else.
The Sales Associate role assists in running all “front of house” fitness studio operations, with a strong focus on premium customer service as well as meeting sales expectations. Ideal candidate has strong customer service skills and basic sales experience. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium customer service levels.
Job Duties
Establishes and maintains an effective referral program
Maintains accurate records using established OTF sales systems.
Conducts telephone inquiries/follow up calls/customer care calls
Leads OTF studio previews with prospects and/or fitness program holders
Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio
Accurately follow the daily studio cleaning checklist ( pre/during/post ) shift activities
Must be able to participate in 1-2 OTF scheduled workouts per week
Maintains an organized and clean lobby/front desk area
Responsible for processing accurate cash and credit card transactions
Follow up and follow through activities with all prospective clients
Responds immediately to member requests, inquiries and concerns.
Proper on-boarding all OTF clients through the use of Client Intake Forms and FP Agreements
Works closely with Fitness Team to ensure that processes are fulfilled
Responsible for attending and participating in all relative OTF training programs
Job Qualifications
Excellent customer service skills
Previous sales experience, with strong sales skills
(experience working in a sales quota bearing structure highly preferred)
Solid verbal and written communication skills required
Able to multi-task and excel in a busy environment.
Functional computer skills required – MS Office basic programs (word, excel), Internet, Basic computer program software use
Health & Fitness minded people strongly preferred
High school diploma required.
Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, it’s an attitude)
Flexible to work day, evening and/or weekend hours as needed
Benefits & Perks
Hourly Wage + Bonus + Commission
Complimentary studio membership
Health Benefits
Specific Job Duties & Selection Requirements Specific job duties and selection requirements vary between Orangetheory studio locations and more details can be provided by the studio’s hiring manager if you are selected to move forward in the interview process.
Acknowledgment I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.
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