Lava Island
Sales Representative, Birthday Parties & Events
Lava Island, Denver, Colorado, United States, 80285
Sales Representative, Birthday Parties & Events
More Than a Job – A Chance to Make a Difference!
Compensation:
$50,000-$85,000 OTE
Current high performers earn ~$100,000
Why You’ll Love Working Here Lava Island is a family-focused entertainment destination where guests come to laugh, play, and make lasting memories. Every team member plays a key role in creating meaningful experiences for families.
Be part of a team that delivers exceptional results
Help families create unforgettable memories
Opportunities for growth—we promote from within
Competitive pay, benefits, and recognition for great work
The Role Lava Island Sales Representatives are responsible for booking birthday parties and events. You’ll be the first voice families hear and the person who turns an inquiry into a confirmed celebration. This is a fast-paced role that blends customer experience with sales execution, and it’s ideal for someone who is confident on the phone, organized, and motivated by goals.
What You’ll Do
Convert inbound party inquiries into booked events through phone and text follow-up
Guide parents through party options and help them choose the best fit for their child, group size, and preferred date
Confidently handle common questions and objections with warmth and clarity
Secure bookings by confirming details, collecting deposits, and ensuring families know what to expect
Keep accurate records in internal systems so every party is properly scheduled and confirmed
Provide a concierge-level experience where parents feel supported, informed, and taken care of
Track your outreach and outcomes so we can improve performance, follow-up, and conversion over time
Collaborate with the team to keep lead response times fast and customer communication consistent
What Success Looks Like
Quick response time and consistent follow-through
Strong close rate and high-quality bookings
Clear communication that builds trust with parents
Excellent attention to detail, so nothing is missed after the call
Families finish the booking process feeling excited, confident, and supported
Meeting or exceeding booking targets
What We’re Looking For
Strong communicator who is friendly, confident, and professional on the phone
Comfortable with a high volume of outreach and follow-up
Organized and detail-oriented with strong execution and time management
Coachable, growth-minded, and motivated by goals and performance metrics
Tech capable and able to learn new systems quickly
Demonstrates the company values:
We’re Day Makers
We Raise the Bar
We’re All In
We’re Better Together
Requirements / Qualifications
1+ year of experience in sales, customer service, hospitality, retail, call center, or another customer-facing role is preferred
If you’re newer to sales, you must have a strong willingness to learn, be highly coachable, and be comfortable practicing scripts and receiving feedback
Comfortable asking for the booking, guiding customers to a decision, and handling common objections with confidence and warmth
Ability to work scheduled shifts (weekday and/or weekend availability based on park needs)
Reliable computer and internet connection, and comfortable working across multiple tabs/tools during calls
Why This Role Matters Birthday parties are one of the most meaningful experiences we create at Lava Island. This role directly impacts revenue, guest experience, and the memories families take home. You’re not just booking parties—you’re helping parents plan a day their kids will remember forever.
#J-18808-Ljbffr
Compensation:
$50,000-$85,000 OTE
Current high performers earn ~$100,000
Why You’ll Love Working Here Lava Island is a family-focused entertainment destination where guests come to laugh, play, and make lasting memories. Every team member plays a key role in creating meaningful experiences for families.
Be part of a team that delivers exceptional results
Help families create unforgettable memories
Opportunities for growth—we promote from within
Competitive pay, benefits, and recognition for great work
The Role Lava Island Sales Representatives are responsible for booking birthday parties and events. You’ll be the first voice families hear and the person who turns an inquiry into a confirmed celebration. This is a fast-paced role that blends customer experience with sales execution, and it’s ideal for someone who is confident on the phone, organized, and motivated by goals.
What You’ll Do
Convert inbound party inquiries into booked events through phone and text follow-up
Guide parents through party options and help them choose the best fit for their child, group size, and preferred date
Confidently handle common questions and objections with warmth and clarity
Secure bookings by confirming details, collecting deposits, and ensuring families know what to expect
Keep accurate records in internal systems so every party is properly scheduled and confirmed
Provide a concierge-level experience where parents feel supported, informed, and taken care of
Track your outreach and outcomes so we can improve performance, follow-up, and conversion over time
Collaborate with the team to keep lead response times fast and customer communication consistent
What Success Looks Like
Quick response time and consistent follow-through
Strong close rate and high-quality bookings
Clear communication that builds trust with parents
Excellent attention to detail, so nothing is missed after the call
Families finish the booking process feeling excited, confident, and supported
Meeting or exceeding booking targets
What We’re Looking For
Strong communicator who is friendly, confident, and professional on the phone
Comfortable with a high volume of outreach and follow-up
Organized and detail-oriented with strong execution and time management
Coachable, growth-minded, and motivated by goals and performance metrics
Tech capable and able to learn new systems quickly
Demonstrates the company values:
We’re Day Makers
We Raise the Bar
We’re All In
We’re Better Together
Requirements / Qualifications
1+ year of experience in sales, customer service, hospitality, retail, call center, or another customer-facing role is preferred
If you’re newer to sales, you must have a strong willingness to learn, be highly coachable, and be comfortable practicing scripts and receiving feedback
Comfortable asking for the booking, guiding customers to a decision, and handling common objections with confidence and warmth
Ability to work scheduled shifts (weekday and/or weekend availability based on park needs)
Reliable computer and internet connection, and comfortable working across multiple tabs/tools during calls
Why This Role Matters Birthday parties are one of the most meaningful experiences we create at Lava Island. This role directly impacts revenue, guest experience, and the memories families take home. You’re not just booking parties—you’re helping parents plan a day their kids will remember forever.
#J-18808-Ljbffr