Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.
With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply.
MidMarket Customer Account Manager (CAM) Hiring for East and West Regions You’ll get to:
Drive the entire renewal and expansion sales cycle, from pipeline management and pricing proposal creation to forecast management and final deal closure.
Develop strategic account plans aligned with both Iterable's goals and customer objectives, ensuring a high level of customer satisfaction and retention.
Proactively introduce new products, new channels, and new services to customers, understanding their unique needs, and providing customized solutions.
Execute win/win renewal negotiations to maximize contract value while protecting client relationships.
Collaborate closely with our Customer Success team and other internal departments to ensure a seamless and integrated customer experience.
Map out and understand the structure of global, multi‑brand customer accounts to identify potential new business units, regions and use cases.
Identify and engage with influencers and decision‑makers within these business units, building strong relationships that foster trust and open up paths to expansion.
Handle commercial inquiries and requests from customers, ensuring their needs are met promptly and effectively.
Work with leadership to test and optimize strategies for customer engagement and revenue growth.
We are looking for people who have:
Relevant SaaS experience in Sales, Account Management.
At least 6 years closing recurring revenue SaaS deals with Enterprise customers, with business and technical stakeholders as part of the buying process.
At least 3 years of experience selling to existing customers and driving successful contract renewals.
Exceptional technical aptitude with a passion for understanding our technology and communicating its benefits to both technical and non‑technical customers.
Strategic mindset, with the ability to map and understand complex organization structures of global, multi‑brand companies.
Ability to effectively connect Iterable's product capabilities with the customer's specific marketing challenges, demonstrating how our solutions can directly address and resolve these challenges.
Strong discovery with customers to assess value and impact; utilize findings to identify opportunity and quantify value across all the products and channels that Iterable offers to customers.
Strong multi‑threading of customer stakeholders through the customer lifecycle.
Marketing expert credibility, guiding clients through complex marketing landscapes with data‑driven solutions to enhance marketing efforts.
Proven track record as a closer, confidently asking for business and discussing value and pricing.
Trustworthy, earning the respect and trust of both customers and colleagues.
Problem‑solving, proactive approach to overcoming challenges and achieving goals.
Service‑oriented, willing to go the extra mile for clients.
Proactive mindset, taking charge of the commercial plan and not waiting to take action.
Thrives in an agile, evolving environment; willing to experiment and iterate quickly.
Aware of the bigger picture into which our Account Management function fits within Iterable’s plan for sustained success.
Effective team player, collaborating well with others and prioritizing team success.
Bonus Points:
Technical degree (Bachelors in Computer Science, Engineering, etc.).
MBA.
Familiarity with enterprise email marketing and/or marketing automation solutions.
MEDDPICC, Value Selling, Command the Message Methodology.
Paid parental leave.
Balance Days (additional paid holidays).
Fertility & Adoption Assistance.
Flexible PTO.
Monthly Employee Wellness allowance.
Monthly Professional Development allowance.
The US base average salary range for this position at the start of employment is $110,000 - $140,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job‑related skills, experience, relevant education or training, and internal equity considerations.
Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.
Recruitment Disclaimer Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:
Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g., for home office supplies, or training, etc.).
Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.
You may see all job vacancies on our official Iterable channels.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender‑identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.
#J-18808-Ljbffr
With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply.
MidMarket Customer Account Manager (CAM) Hiring for East and West Regions You’ll get to:
Drive the entire renewal and expansion sales cycle, from pipeline management and pricing proposal creation to forecast management and final deal closure.
Develop strategic account plans aligned with both Iterable's goals and customer objectives, ensuring a high level of customer satisfaction and retention.
Proactively introduce new products, new channels, and new services to customers, understanding their unique needs, and providing customized solutions.
Execute win/win renewal negotiations to maximize contract value while protecting client relationships.
Collaborate closely with our Customer Success team and other internal departments to ensure a seamless and integrated customer experience.
Map out and understand the structure of global, multi‑brand customer accounts to identify potential new business units, regions and use cases.
Identify and engage with influencers and decision‑makers within these business units, building strong relationships that foster trust and open up paths to expansion.
Handle commercial inquiries and requests from customers, ensuring their needs are met promptly and effectively.
Work with leadership to test and optimize strategies for customer engagement and revenue growth.
We are looking for people who have:
Relevant SaaS experience in Sales, Account Management.
At least 6 years closing recurring revenue SaaS deals with Enterprise customers, with business and technical stakeholders as part of the buying process.
At least 3 years of experience selling to existing customers and driving successful contract renewals.
Exceptional technical aptitude with a passion for understanding our technology and communicating its benefits to both technical and non‑technical customers.
Strategic mindset, with the ability to map and understand complex organization structures of global, multi‑brand companies.
Ability to effectively connect Iterable's product capabilities with the customer's specific marketing challenges, demonstrating how our solutions can directly address and resolve these challenges.
Strong discovery with customers to assess value and impact; utilize findings to identify opportunity and quantify value across all the products and channels that Iterable offers to customers.
Strong multi‑threading of customer stakeholders through the customer lifecycle.
Marketing expert credibility, guiding clients through complex marketing landscapes with data‑driven solutions to enhance marketing efforts.
Proven track record as a closer, confidently asking for business and discussing value and pricing.
Trustworthy, earning the respect and trust of both customers and colleagues.
Problem‑solving, proactive approach to overcoming challenges and achieving goals.
Service‑oriented, willing to go the extra mile for clients.
Proactive mindset, taking charge of the commercial plan and not waiting to take action.
Thrives in an agile, evolving environment; willing to experiment and iterate quickly.
Aware of the bigger picture into which our Account Management function fits within Iterable’s plan for sustained success.
Effective team player, collaborating well with others and prioritizing team success.
Bonus Points:
Technical degree (Bachelors in Computer Science, Engineering, etc.).
MBA.
Familiarity with enterprise email marketing and/or marketing automation solutions.
MEDDPICC, Value Selling, Command the Message Methodology.
Paid parental leave.
Balance Days (additional paid holidays).
Fertility & Adoption Assistance.
Flexible PTO.
Monthly Employee Wellness allowance.
Monthly Professional Development allowance.
The US base average salary range for this position at the start of employment is $110,000 - $140,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job‑related skills, experience, relevant education or training, and internal equity considerations.
Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.
Recruitment Disclaimer Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:
Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g., for home office supplies, or training, etc.).
Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.
You may see all job vacancies on our official Iterable channels.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender‑identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.
#J-18808-Ljbffr