Navy Exchange Service Command
SUPERVISORY SALES ASSOCIATE - BAYVIEW MINI MART- FULL-TIME (35 - 40 HRS)
Navy Exchange Service Command, San Diego, California, United States, 92189
Job Title
SUPERVISORY SALES ASSOCIATE – BAYVIEW MINI MART (FULL‑TIME 35‑40 HRS)
Job Number 2600004O
Primary Location —
Organization Come work for us as a
FEDERAL EMPLOYEE
and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active‑duty military, retirees, reservists and their families.
Benefits
Paid annual and sick leave
Medical/dental insurance
Flexible spending account
Pension plan
401k savings plan – up to 3% match
Life insurance
Tax‑free shopping privileges
Free bus passes/free parking
Discounted tickets at MWR
Access to Navy Lodge hotels worldwide
Job Summary As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers. You will highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive.
Duties and Responsibilities
Customer Service
Proactively engage and make a connection with customers
Ask questions and listen to customer needs
Direct customers to merchandise, informing them about upcoming events, promotions, mobile offers, STAR card
Provide premier customer service
Cooperate and build positive inclusive and respectful relationships; take accountability for your own actions and outcomes
Organization
Maintain store appearance
Sales
Cross‑sell products and know layout of the store
Make suggestions to customers on latest trends and current promotions based on customer’s individual needs
Upsell products
Learn product features, keep up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge specs
Use a point‑of‑sale system to process cash, exchanges, discounts, gift cards, credit cards, debit cards, cash handling, including counting money and returning accurate amounts to customer
Complete various forms of paperwork, reports and reconciliation inventory
Be the keeper of merchandise; complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed; may participate in periodic inventories
Responsible for security of cash, fixed assets and merchandise inventory
Provide direction on assignments including prioritizing projects/tasks, managing merchandise and inventory
Dependability
Adhere to assigned work schedule and complete work assignments accurately and completely
Supervisory Requirements
Provide effective leadership, demonstrate ability to direct, train and motivate associates, set a positive example
Provide coaching and feedback timely and professionally; provide direction on work assignments and training to sales associates
Provide input to Department Manager on associate performance; may open/close locations
Other duties as assigned
Qualifications
Experience
Moderate level product knowledge of merchandise
Provide training documentation to sales associates on product features
1‑2 years retail or relevant work experience required; 1 year of lead or supervisory experience preferred
Communication Skills
Strong interpersonal and communication skills
Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals
Effectively communicate with customers, peers and management
Communicate on the telephone with proper etiquette
Mathematical Skills
Basic math functions (addition, subtraction, multiplication, division); ability to use a calculator and calculate percentages and ratios
Make change in American monetary units
Reasoning ability; multitask while attentive to customers and flexible to business needs
Work as part of a team and take initiative independent of direct supervision
Defuse escalated exchanges and create win‑win situations
Physical Demands & Work Environment This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders. Vision abilities include close vision, color vision, depth perception and ability to adjust focus. Involves lifting at least 25 lbs and up to 50 lbs in some departments. Work performed indoors but may be assigned outdoors depending upon location.
Other Skills
Enthusiastic, friendly and energetic with a desire to provide outstanding service
Work Hours
Available to work a variety of hours including early mornings, evenings, weekends, and holidays
General Experience 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
Specialized Experience 1 year progressively responsible experience in retail sales performing duties which constitute the principal work of the position to be filled.
Substitution of Education for Experience College, university or junior college completion above high‑school level may be substituted on the basis of one half academic year of study for six months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.
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Job Number 2600004O
Primary Location —
Organization Come work for us as a
FEDERAL EMPLOYEE
and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active‑duty military, retirees, reservists and their families.
Benefits
Paid annual and sick leave
Medical/dental insurance
Flexible spending account
Pension plan
401k savings plan – up to 3% match
Life insurance
Tax‑free shopping privileges
Free bus passes/free parking
Discounted tickets at MWR
Access to Navy Lodge hotels worldwide
Job Summary As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers. You will highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive.
Duties and Responsibilities
Customer Service
Proactively engage and make a connection with customers
Ask questions and listen to customer needs
Direct customers to merchandise, informing them about upcoming events, promotions, mobile offers, STAR card
Provide premier customer service
Cooperate and build positive inclusive and respectful relationships; take accountability for your own actions and outcomes
Organization
Maintain store appearance
Sales
Cross‑sell products and know layout of the store
Make suggestions to customers on latest trends and current promotions based on customer’s individual needs
Upsell products
Learn product features, keep up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge specs
Use a point‑of‑sale system to process cash, exchanges, discounts, gift cards, credit cards, debit cards, cash handling, including counting money and returning accurate amounts to customer
Complete various forms of paperwork, reports and reconciliation inventory
Be the keeper of merchandise; complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed; may participate in periodic inventories
Responsible for security of cash, fixed assets and merchandise inventory
Provide direction on assignments including prioritizing projects/tasks, managing merchandise and inventory
Dependability
Adhere to assigned work schedule and complete work assignments accurately and completely
Supervisory Requirements
Provide effective leadership, demonstrate ability to direct, train and motivate associates, set a positive example
Provide coaching and feedback timely and professionally; provide direction on work assignments and training to sales associates
Provide input to Department Manager on associate performance; may open/close locations
Other duties as assigned
Qualifications
Experience
Moderate level product knowledge of merchandise
Provide training documentation to sales associates on product features
1‑2 years retail or relevant work experience required; 1 year of lead or supervisory experience preferred
Communication Skills
Strong interpersonal and communication skills
Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals
Effectively communicate with customers, peers and management
Communicate on the telephone with proper etiquette
Mathematical Skills
Basic math functions (addition, subtraction, multiplication, division); ability to use a calculator and calculate percentages and ratios
Make change in American monetary units
Reasoning ability; multitask while attentive to customers and flexible to business needs
Work as part of a team and take initiative independent of direct supervision
Defuse escalated exchanges and create win‑win situations
Physical Demands & Work Environment This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders. Vision abilities include close vision, color vision, depth perception and ability to adjust focus. Involves lifting at least 25 lbs and up to 50 lbs in some departments. Work performed indoors but may be assigned outdoors depending upon location.
Other Skills
Enthusiastic, friendly and energetic with a desire to provide outstanding service
Work Hours
Available to work a variety of hours including early mornings, evenings, weekends, and holidays
General Experience 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
Specialized Experience 1 year progressively responsible experience in retail sales performing duties which constitute the principal work of the position to be filled.
Substitution of Education for Experience College, university or junior college completion above high‑school level may be substituted on the basis of one half academic year of study for six months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.
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