Icpnet
ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™
With offices in
Atlanta, London, Mexico City, Mumbai
, and
Shanghai
, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.
Who We Are At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.
We're A People First Company At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.
Bring the Confidence Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!
About the role The Digital Asset Specialist plays a pivotal role in supporting the implementation of our client’s Digital Asset Management system (DAM) and delivering with excellence to our client’s content ecosystem, focusing on Marketing asset management, to support strategic goals. As a Specialist, this role will focus on Digital Asset Management services as an integral function in day-to-day asset management operations. You will manage, enrich and quality assure assets across brands/products, host user training sessions, and share industry best practices. You will also manage user queries and assist in creating reports.
You are responsible for various content-related activities. This role supports a global company where attention to detail, customer service, governance, and support are crucial. The primary focus will be on ensuring seamless day-to-day delivery, executing against processes, and fostering collaboration.
A proficient team player who strives to support a team driven toward achieving objectives. Works closely with other team members to support clear guidelines and goals aimed at achieving common objectives and ensuring global standardization.
By infusing ICP core values of
Curiosity ,
Inclusivity ,
Focus ,
Creativity
and
Trustworthiness
into their leadership and management approach, they will not only achieve success in this role but also contribute to the positive culture and growth of the organization.
How you will make an impact
Deliver system and user training
Raise incident tickets to technical support
Promote best practices and the DAM platform across all user groups
Support in providing reporting to stakeholders on platform usage metrics and KPIs
Operations Execution
Input into reports to track agreed upon KPIs
Understand and work against SLAs
Execute day-to-day tasks, including training, shared inbox management, content ingestion, and documentation, to ensure smooth functioning
Ensure timely delivery of assets into the DAM platform
Participate in training to ensure alignment with organizational goals
Help create a productive and positive work environment
Provide exceptional customer service to the client and their vendors
Understand asset rights/usage/restrictions and compliance to ensure asset safety
Collaborate with global cross-functional teams to learn best practices.
Be a strong team player with your direct team and global partners
Build rapport and trust with others and all levels within ICP
Work with team members to generate new ideas and evolve and enhance existing programs
Work with team members to problem solve and consult with account leadership as required
Client Facing Engagement
Build a good understanding of clients’ business issues, industry, competitors, and brands
Where required, collaborate with brand team and agencies stakeholders to ensure content and campaigns are delivered on time and meet quality standards
Listen, learn, and adapt to changes in the business’ needs
Attend client meeting, as required to ensure knowledge to the business
Provide DAM training and support to client team members
What you will bring Preferred Skills, Capabilities and Experiences:
1-2 years’ industry experience in media, digital asset management, librarian sciences or archives preferred but not required
1-2 years’ experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required
Must have acute attention to detail when performing process-oriented tasks
Analytical skills
Effective communication skills, both verbal and written, with an influential communication style
Strong Microsoft Office skills, particularly with large data sets in Excel
Good understanding of media channels and file formats used by the client
The ability to multi-task with an interest in all aspects of the role
Able to work both independently and as a part of a world-class team
Media and technology agnostic, while displaying an affinity and passion for the industry
Ability to follow a structured process while being flexible when circumstances require change and adaptation
Able to work both independently and as a part of a world class team
#J-18808-Ljbffr
With offices in
Atlanta, London, Mexico City, Mumbai
, and
Shanghai
, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.
Who We Are At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.
We're A People First Company At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.
Bring the Confidence Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!
About the role The Digital Asset Specialist plays a pivotal role in supporting the implementation of our client’s Digital Asset Management system (DAM) and delivering with excellence to our client’s content ecosystem, focusing on Marketing asset management, to support strategic goals. As a Specialist, this role will focus on Digital Asset Management services as an integral function in day-to-day asset management operations. You will manage, enrich and quality assure assets across brands/products, host user training sessions, and share industry best practices. You will also manage user queries and assist in creating reports.
You are responsible for various content-related activities. This role supports a global company where attention to detail, customer service, governance, and support are crucial. The primary focus will be on ensuring seamless day-to-day delivery, executing against processes, and fostering collaboration.
A proficient team player who strives to support a team driven toward achieving objectives. Works closely with other team members to support clear guidelines and goals aimed at achieving common objectives and ensuring global standardization.
By infusing ICP core values of
Curiosity ,
Inclusivity ,
Focus ,
Creativity
and
Trustworthiness
into their leadership and management approach, they will not only achieve success in this role but also contribute to the positive culture and growth of the organization.
How you will make an impact
Deliver system and user training
Raise incident tickets to technical support
Promote best practices and the DAM platform across all user groups
Support in providing reporting to stakeholders on platform usage metrics and KPIs
Operations Execution
Input into reports to track agreed upon KPIs
Understand and work against SLAs
Execute day-to-day tasks, including training, shared inbox management, content ingestion, and documentation, to ensure smooth functioning
Ensure timely delivery of assets into the DAM platform
Participate in training to ensure alignment with organizational goals
Help create a productive and positive work environment
Provide exceptional customer service to the client and their vendors
Understand asset rights/usage/restrictions and compliance to ensure asset safety
Collaborate with global cross-functional teams to learn best practices.
Be a strong team player with your direct team and global partners
Build rapport and trust with others and all levels within ICP
Work with team members to generate new ideas and evolve and enhance existing programs
Work with team members to problem solve and consult with account leadership as required
Client Facing Engagement
Build a good understanding of clients’ business issues, industry, competitors, and brands
Where required, collaborate with brand team and agencies stakeholders to ensure content and campaigns are delivered on time and meet quality standards
Listen, learn, and adapt to changes in the business’ needs
Attend client meeting, as required to ensure knowledge to the business
Provide DAM training and support to client team members
What you will bring Preferred Skills, Capabilities and Experiences:
1-2 years’ industry experience in media, digital asset management, librarian sciences or archives preferred but not required
1-2 years’ experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required
Must have acute attention to detail when performing process-oriented tasks
Analytical skills
Effective communication skills, both verbal and written, with an influential communication style
Strong Microsoft Office skills, particularly with large data sets in Excel
Good understanding of media channels and file formats used by the client
The ability to multi-task with an interest in all aspects of the role
Able to work both independently and as a part of a world-class team
Media and technology agnostic, while displaying an affinity and passion for the industry
Ability to follow a structured process while being flexible when circumstances require change and adaptation
Able to work both independently and as a part of a world class team
#J-18808-Ljbffr