BCForward
Job Description
n this role, you'll be responsible for creating user-centered experiences across our consumer-facing digital touchpoints, including web, mobile, tablet, and app experiences. You'll work as part of a cross-functional team, collaborating closely with business stakeholders, content strategists, copywriters, researchers, and development teams to bring innovative solutions to life.
Work you'll do - Product Design & Experience Development
Lead design efforts on projects from concept to implementation, taking full ownership of work throughout the process
Create user-centered experiences grounded in research insights, competitive analysis, and UX best practices
Develop design artifacts including journey maps, wireframes, user flows, interactive prototypes, and high-fidelity mockups
Deliver detailed design specifications and documentation for development teams
Work closely with developers to ensure designs are implemented according to specifications
Provide a voice for customers within the Sallie Mae team, advocating for user needs
Design System & Standards
Contribute to and enhance our internal design system library within Figma
Help maintain design consistency across products and experiences
Document patterns and component guidelines for team use
Deliver detailed design specifications and documentation for development teams
Apply systematic thinking to complex design problems
Research & Strategy
Conduct competitive analysis and stay updated on industry best practices
Identify opportunities to improve customer/consumer experiences
Support heuristic evaluations, A/B testing, and design validation
Participate in business walkthroughs and stakeholder interviews
Qualifications Required
Bachelor's degree or equivalent work experience
6+ years of experience in user experience design, interaction design, UI design, and/or digital product design
Proficiency in Figma and Adobe Creative Suite
Strong portfolio demonstrating experience designing complex systems across multiple platforms
Excellence in visual design with an understanding of design principles and accessibility standards
Experience documenting and annotating complex interactions for development teams
Excellent written, presentation, and verbal communication skills
Ability to work collaboratively across disciplines and organizational levels
Self-starter with strong project management skills who delivers work on time
Growth mindset with a willingness to learn new tools and approaches
Nice to Have
Experience in financial services or education technology
Knowledge of design thinking methodologies
Understanding of agile development processes
Background in conversion optimization and/or e-commerce
Company Description About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.
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Work you'll do - Product Design & Experience Development
Lead design efforts on projects from concept to implementation, taking full ownership of work throughout the process
Create user-centered experiences grounded in research insights, competitive analysis, and UX best practices
Develop design artifacts including journey maps, wireframes, user flows, interactive prototypes, and high-fidelity mockups
Deliver detailed design specifications and documentation for development teams
Work closely with developers to ensure designs are implemented according to specifications
Provide a voice for customers within the Sallie Mae team, advocating for user needs
Design System & Standards
Contribute to and enhance our internal design system library within Figma
Help maintain design consistency across products and experiences
Document patterns and component guidelines for team use
Deliver detailed design specifications and documentation for development teams
Apply systematic thinking to complex design problems
Research & Strategy
Conduct competitive analysis and stay updated on industry best practices
Identify opportunities to improve customer/consumer experiences
Support heuristic evaluations, A/B testing, and design validation
Participate in business walkthroughs and stakeholder interviews
Qualifications Required
Bachelor's degree or equivalent work experience
6+ years of experience in user experience design, interaction design, UI design, and/or digital product design
Proficiency in Figma and Adobe Creative Suite
Strong portfolio demonstrating experience designing complex systems across multiple platforms
Excellence in visual design with an understanding of design principles and accessibility standards
Experience documenting and annotating complex interactions for development teams
Excellent written, presentation, and verbal communication skills
Ability to work collaboratively across disciplines and organizational levels
Self-starter with strong project management skills who delivers work on time
Growth mindset with a willingness to learn new tools and approaches
Nice to Have
Experience in financial services or education technology
Knowledge of design thinking methodologies
Understanding of agile development processes
Background in conversion optimization and/or e-commerce
Company Description About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.
#J-18808-Ljbffr