Waterhouse Bath & Kitchen Studio
Showroom Sales Specialist - Waterhouse Bath & Kitchen Studio
Waterhouse Bath & Kitchen Studio, Perrysburg, Ohio, us, 43552
Waterhouse bath & kitchen studio is the region's premier supplier of high-end lighting and decorative plumbing for kitchen and bath, along with vanities, mirrors, accessories, cabinet hardware and much more. Our goal is to offer an unparalleled shopping experience that combines cutting edge style, innovative design, and over 45 years of experience. Waterhouse welcomes both homeowners and trade professionals and serves a large part of Ohio, Michigan, and Indiana from its 8,000 square foot destination showroom located in downtown Perrysburg, Ohio. The company is experiencing an exciting time of growth and is focused on doing great work while highly valuing both its customers and its employees.
Showroom Specialist The Showroom Specialist will be communicating, collaborating, and problem solving to provide an unforgettable shopping experience for our customers. Focus will be on sales, driving growth and market share while building lasting relationships with architects, builders, the design community, and retail clients. The right candidate will combine passion for sales and luxury design within a structured sales environment that provides the tools to build the business.
Requirements
High school degree required; undergraduate degree preferred.
Sales experience required, high-end, luxury brand retail sales experience preferred.
Self‑motivated, able to manage multiple tasks and projects simultaneously.
Excellent oral and written communication skills.
Punctual and polished with an excellent work ethic.
Persuasive, yet subtle, selling skills with the ability to listen and translate client needs into successful sales conversions.
Ability to work and communicate effectively with individuals and teams.
Experience resolving customer satisfaction issues.
Digitally savvy and willing to connect with clients virtually as needed.
Available alternating Saturdays and some early evening hours – no Sundays.
Desired Qualifications
Demonstrated history of luxury showroom sales experience including specifying custom finishes and designs.
Kitchen and bath experience highly desired.
Undergraduate degree preferred.
Longevity in prior work positions.
Familiarity with Epicor Eclipse software.
Physical Requirements
Must maintain showroom dress code.
Must be able to lift 15–30 pounds, more with assistance from a team member.
Must be able to work for a prolonged amount of time both sitting and standing.
Responsibilities
Learn all plumbing, fixture, hardware and furnishing lines and confidently guide customers through the selection process in showroom, online, and via phone.
Proactively build and develop lasting relationships with both existing accounts and new customers.
Create and process customer orders accurately and in a timely manner.
Answer all customer questions, address concerns, and keep customers informed about order status.
Partner with vendors, customer service representatives, technical support, and purchasing department to resolve product or order issues.
Execute marketing functions, including bid/price quote follow‑up calls and emails, order follow‑up calls and emails, and handwritten thank‑you notes.
Participate in continuing education via vendor training sessions, online courses, and self‑guided study.
Help keep the store clean and organized using daily and weekly showroom maintenance checklists.
Help with building displays, including painting, installing new faucets and hardware, and moving furniture and fixtures as needed.
Participate in on‑ and off‑site meetings, training sessions, networking nights, and special events as required.
Maintain acceptable individual sales levels and strive to meet showroom sales goals set by the Showroom Manager.
Benefits
Excellent work/life balance with a 40‑hour work week – no Sundays.>
Medical, dental, vision, short‑term disability, and life insurance.
401K match.
HSA.
Paid time off/holidays.
Small, family‑owned and operated company with 70 years of experience in plumbing, heating, and cooling industries.
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Showroom Specialist The Showroom Specialist will be communicating, collaborating, and problem solving to provide an unforgettable shopping experience for our customers. Focus will be on sales, driving growth and market share while building lasting relationships with architects, builders, the design community, and retail clients. The right candidate will combine passion for sales and luxury design within a structured sales environment that provides the tools to build the business.
Requirements
High school degree required; undergraduate degree preferred.
Sales experience required, high-end, luxury brand retail sales experience preferred.
Self‑motivated, able to manage multiple tasks and projects simultaneously.
Excellent oral and written communication skills.
Punctual and polished with an excellent work ethic.
Persuasive, yet subtle, selling skills with the ability to listen and translate client needs into successful sales conversions.
Ability to work and communicate effectively with individuals and teams.
Experience resolving customer satisfaction issues.
Digitally savvy and willing to connect with clients virtually as needed.
Available alternating Saturdays and some early evening hours – no Sundays.
Desired Qualifications
Demonstrated history of luxury showroom sales experience including specifying custom finishes and designs.
Kitchen and bath experience highly desired.
Undergraduate degree preferred.
Longevity in prior work positions.
Familiarity with Epicor Eclipse software.
Physical Requirements
Must maintain showroom dress code.
Must be able to lift 15–30 pounds, more with assistance from a team member.
Must be able to work for a prolonged amount of time both sitting and standing.
Responsibilities
Learn all plumbing, fixture, hardware and furnishing lines and confidently guide customers through the selection process in showroom, online, and via phone.
Proactively build and develop lasting relationships with both existing accounts and new customers.
Create and process customer orders accurately and in a timely manner.
Answer all customer questions, address concerns, and keep customers informed about order status.
Partner with vendors, customer service representatives, technical support, and purchasing department to resolve product or order issues.
Execute marketing functions, including bid/price quote follow‑up calls and emails, order follow‑up calls and emails, and handwritten thank‑you notes.
Participate in continuing education via vendor training sessions, online courses, and self‑guided study.
Help keep the store clean and organized using daily and weekly showroom maintenance checklists.
Help with building displays, including painting, installing new faucets and hardware, and moving furniture and fixtures as needed.
Participate in on‑ and off‑site meetings, training sessions, networking nights, and special events as required.
Maintain acceptable individual sales levels and strive to meet showroom sales goals set by the Showroom Manager.
Benefits
Excellent work/life balance with a 40‑hour work week – no Sundays.>
Medical, dental, vision, short‑term disability, and life insurance.
401K match.
HSA.
Paid time off/holidays.
Small, family‑owned and operated company with 70 years of experience in plumbing, heating, and cooling industries.
#J-18808-Ljbffr