Tesla Motors, Inc.
What to Expect
Tesla is looking for an onsite Inside Tesla Sales Advisor to help us fulfill our mission of accelerating the world’s transition to sustainable energy while creating lifelong customers.
The core responsibility of this role is engaging with customers in a consultative approach to influence the purchase of a Tesla product and provide support throughout the complete sales and delivery process. Activities can range from responding to inbound leads, to scheduling test drives, to coordinating delivery, to responding to new needs of the business.
Candidates must be energetic, highly organized, and hard-working team players who are receptive to ongoing coaching. Qualified candidates may have a background in sales or customer service and can thrive in a fast-paced business or call center environment.
What You’ll Do
Provide the highest level of verbal and written customer service in a timely and professional manner through phone, SMS, email, and chat
Use top tier organization and time management skills to maintain a high-volume pipeline while achieving both personal and group monthly metrics
Assist clients in preparation for delivery post-order and maintain their enthusiasm to join the brand
Proactively work cross functionally with field partners, delivery, finance, lease returns, and marketing teams to ensure an outstanding customer experience
Act as the main point of contact for current Tesla owners navigating their lease end or trade-in journey to execute on all options including and beyond a new Tesla purchase
Collaborate with fellow team members and departments to resolve complex issues and suggest improvements to better serve our customers
Perform additional responsibilities as assigned to meet business needs
What You’ll Bring
Experience in sales or customer-facing roles
Ability to speak persuasively and confidently and able to present technical information in a way that is clear and accessible to a wide range of audiences
Positive and energetic with professional and excellent customer service skills with excellent listening, reading, and communication skills
Ability to prioritize effectively and handle shifting priorities while meeting deadlines
Ability to work independently and in a team environment
Ability to work evening hours, weekends, and holidays in an office environment
Proficient with standard corporate productivity tools (Microsoft Outlook and Office, internet navigation)
Valid US Driver’s License and/or State ID must be obtained before hire date and ability to obtain DMV Salesperson’s License required. Tesla will provide guidance and monetary assistance in obtaining licenses. Licensing process must be initiated by the third week of employment. Failure to obtain a license by the second month of employment will result in termination
Compensation and Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
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The core responsibility of this role is engaging with customers in a consultative approach to influence the purchase of a Tesla product and provide support throughout the complete sales and delivery process. Activities can range from responding to inbound leads, to scheduling test drives, to coordinating delivery, to responding to new needs of the business.
Candidates must be energetic, highly organized, and hard-working team players who are receptive to ongoing coaching. Qualified candidates may have a background in sales or customer service and can thrive in a fast-paced business or call center environment.
What You’ll Do
Provide the highest level of verbal and written customer service in a timely and professional manner through phone, SMS, email, and chat
Use top tier organization and time management skills to maintain a high-volume pipeline while achieving both personal and group monthly metrics
Assist clients in preparation for delivery post-order and maintain their enthusiasm to join the brand
Proactively work cross functionally with field partners, delivery, finance, lease returns, and marketing teams to ensure an outstanding customer experience
Act as the main point of contact for current Tesla owners navigating their lease end or trade-in journey to execute on all options including and beyond a new Tesla purchase
Collaborate with fellow team members and departments to resolve complex issues and suggest improvements to better serve our customers
Perform additional responsibilities as assigned to meet business needs
What You’ll Bring
Experience in sales or customer-facing roles
Ability to speak persuasively and confidently and able to present technical information in a way that is clear and accessible to a wide range of audiences
Positive and energetic with professional and excellent customer service skills with excellent listening, reading, and communication skills
Ability to prioritize effectively and handle shifting priorities while meeting deadlines
Ability to work independently and in a team environment
Ability to work evening hours, weekends, and holidays in an office environment
Proficient with standard corporate productivity tools (Microsoft Outlook and Office, internet navigation)
Valid US Driver’s License and/or State ID must be obtained before hire date and ability to obtain DMV Salesperson’s License required. Tesla will provide guidance and monetary assistance in obtaining licenses. Licensing process must be initiated by the third week of employment. Failure to obtain a license by the second month of employment will result in termination
Compensation and Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
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