HomeTeam Pest Defense
Customer Relations Specialist
HomeTeam Pest Defense, Delray Beach, Florida, United States, 33483
Overview
PAY RANGE $17 to $20 AN HOUR
We Need Your Next-Level Service Mindset at the Best in Pests.
As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top‑notch service from the industry leader with more than 120 years of protecting homes and businesses.
The
Customer Relations Specialist
position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast‑paced dynamic environment.
You’ll have
more than a job— you’ll have a
career with growth potential and benefits that go beyond the basics . This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive
opportunities to volunteer and give back.
With Orkin’s award‑winning training program, you’ll
receive all the tools you need to succeed . That means no industry experience is required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession‑resistant.
Ready to start a career with staying power? Apply now!
Responsibilities As a
Customer Relations Specialist , you will be a subject‑matter expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will…
Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
Proficiently navigate a Windows‑based & web‑based system to track routes and optimise current and future schedules—don’t worry, we will train you!
Apply expertise developed in training to schedule appointments for technicians to efficiently minimise drive time and/or distance as needed and recommend alternative routes when appropriate
Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
Monitor, update and maintain customer database with accurate information including call details, disposition of calls, payments and other results
Reschedule unserviced accounts within 24 hours
Participate in quality assurance processes, programmes and initiatives
Safeguard customer’s privacy and other proprietary information
Benefits
Competitive earnings starting at $17–$20 per hour
Comprehensive benefits package including medical, dental, vision, maternity and life insurance
401(k) plan with company match, employee stock purchase plan
Paid vacation, holidays and sick leave
Employee discounts, tuition reimbursement, dependent scholarship awards
Industry leading, quality, comprehensive training programme
Why choose Orkin?
Founded in 1901, Orkin is a global residential and commercial service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
The pest‑management industry is growing and is a recession‑resistant line of business
You have a service‑oriented mindset that leads you to build loyalty and trust with clients
You hold yourself responsible to
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…
Qualifications
Previous experience
… #J-18808-Ljbffr
PAY RANGE $17 to $20 AN HOUR
We Need Your Next-Level Service Mindset at the Best in Pests.
As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top‑notch service from the industry leader with more than 120 years of protecting homes and businesses.
The
Customer Relations Specialist
position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast‑paced dynamic environment.
You’ll have
more than a job— you’ll have a
career with growth potential and benefits that go beyond the basics . This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive
opportunities to volunteer and give back.
With Orkin’s award‑winning training program, you’ll
receive all the tools you need to succeed . That means no industry experience is required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession‑resistant.
Ready to start a career with staying power? Apply now!
Responsibilities As a
Customer Relations Specialist , you will be a subject‑matter expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will…
Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
Proficiently navigate a Windows‑based & web‑based system to track routes and optimise current and future schedules—don’t worry, we will train you!
Apply expertise developed in training to schedule appointments for technicians to efficiently minimise drive time and/or distance as needed and recommend alternative routes when appropriate
Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
Monitor, update and maintain customer database with accurate information including call details, disposition of calls, payments and other results
Reschedule unserviced accounts within 24 hours
Participate in quality assurance processes, programmes and initiatives
Safeguard customer’s privacy and other proprietary information
Benefits
Competitive earnings starting at $17–$20 per hour
Comprehensive benefits package including medical, dental, vision, maternity and life insurance
401(k) plan with company match, employee stock purchase plan
Paid vacation, holidays and sick leave
Employee discounts, tuition reimbursement, dependent scholarship awards
Industry leading, quality, comprehensive training programme
Why choose Orkin?
Founded in 1901, Orkin is a global residential and commercial service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
The pest‑management industry is growing and is a recession‑resistant line of business
You have a service‑oriented mindset that leads you to build loyalty and trust with clients
You hold yourself responsible to
>
??
---?? ??
…
Qualifications
Previous experience
… #J-18808-Ljbffr