Customer Relations Technician Job at West Virginia Staffing in Charleston

Customer Relations Technician

We are currently recruiting in our Corporate office, Charleston, WV, for a Customer Relations Technician. Duties and responsibilities include resolving escalated customer service complaints, investigating company actions related to Public Service Commission regulations, completing reports and related case documentation, and coordinating customer business manners in a friendly, tactful manner to develop and promote the highest degree of customer relations. Supports other department activities as needed.

Knowledge, skills, and abilities requirements include a high school diploma or equivalent and three years related experience, knowledge of PSC rules and regulations, computer skills for data entry and information retrieval tasks, tact and diplomacy when dealing with difficult customer interactions, and demonstrated strong verbal and written communication skills. Previous utility customer service experience, a two- or four-year degree, and experience in a regulatory environment are preferred.

Mountaineer Gas Company is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with Mountaineer Gas Company policies.