Auto-sleepers Group Ltd
The successful applicant ideally will ideally have experience in a motor trade background within the service environment. A basic knowledge of computers (Microsoft Office) would be an advantage, however not essential, as full training will be given. The role of Aftersales Executive is a front of house role and will require you to but not limited to booking customers in, raising paperwork, banking, processing invoicing and generating business. We are looking for a friendly, confident and capable individual who can deal with all kinds of customers under pressure and remain professional at all times.
Key Skill include: Excellent Communication Skills, Flexibility, Excellent Customer Care Skills, Administration Ability, Coupled with a Full UK Drivers Licence.
Key Objectives
Promotion of Marquis, its products and services
Liaising with and giving full service to the Marquis sales team
To assume responsibility for all day-to-day activities
All warranty administration duties including letters, faxes, quotes, prospects, sending mail etc
Processing warranty supplier invoices
To action all aspects of manufacturing and used vehicle warranty claims
Process the return of all warranty parts and maintain records
To check service/warranty job cards are completed correctly within manufacturing guidelines
Completion of all the necessary paperwork and input into the company computer system to ensure the smooth running and efficiency of all claims
Ensure professional preparation of all vehicles including PDI’s, SMMT checks, routine servicing and repairs
Ensure prompt, polite and proactive aftersales reception
Ensure charging out of retail, warranty and internal work in accordance with policy guidelines. Responsible for hour’s utilisation and charge out for engineers
Oversee ordering of parts and accessories as required
In association with Autosleeper Group Health & Safety policy ensure compliance of Health & Safety Regulations with Marquis Service
To regularly audit and compile report on Marquis Service tools, equipment and stock
On a monthly basis report on performance
Ensure a high level of customer service is maintained at all times by following and working within our computer system and customer care programme
Performing any other ad hock tasks, as required, which will help to contribute to the overall performance of the business
Person Specification
Languages - must be fluent in English and be able to write competently
Excellent verbal communication skills - has the ability to convey information verbally to fellow team members and customers
Stability under pressure - reacts well to change and stays positive despite setbacks
Able to work as part of a team
Able to adapt to the companies needs in the way we deliver our service
Reliable and takes pride in the quality of their work
Hours of work are full time. 8.00am – 5.00pm Monday – Friday. Flexibility will be required around busier times of the year
Competitive rates of pay, dependent on experience
As part of the Marquis team you will be given the opportunity to further your career with the many training opportunities on offer. Attractive salaries and benefits are available for all depending on experience. The company also offers a pension scheme which will be available upon successful completion of your 3 month trial period.
Marquis Gloucestershire
#J-18808-Ljbffr
Key Skill include: Excellent Communication Skills, Flexibility, Excellent Customer Care Skills, Administration Ability, Coupled with a Full UK Drivers Licence.
Key Objectives
Promotion of Marquis, its products and services
Liaising with and giving full service to the Marquis sales team
To assume responsibility for all day-to-day activities
All warranty administration duties including letters, faxes, quotes, prospects, sending mail etc
Processing warranty supplier invoices
To action all aspects of manufacturing and used vehicle warranty claims
Process the return of all warranty parts and maintain records
To check service/warranty job cards are completed correctly within manufacturing guidelines
Completion of all the necessary paperwork and input into the company computer system to ensure the smooth running and efficiency of all claims
Ensure professional preparation of all vehicles including PDI’s, SMMT checks, routine servicing and repairs
Ensure prompt, polite and proactive aftersales reception
Ensure charging out of retail, warranty and internal work in accordance with policy guidelines. Responsible for hour’s utilisation and charge out for engineers
Oversee ordering of parts and accessories as required
In association with Autosleeper Group Health & Safety policy ensure compliance of Health & Safety Regulations with Marquis Service
To regularly audit and compile report on Marquis Service tools, equipment and stock
On a monthly basis report on performance
Ensure a high level of customer service is maintained at all times by following and working within our computer system and customer care programme
Performing any other ad hock tasks, as required, which will help to contribute to the overall performance of the business
Person Specification
Languages - must be fluent in English and be able to write competently
Excellent verbal communication skills - has the ability to convey information verbally to fellow team members and customers
Stability under pressure - reacts well to change and stays positive despite setbacks
Able to work as part of a team
Able to adapt to the companies needs in the way we deliver our service
Reliable and takes pride in the quality of their work
Hours of work are full time. 8.00am – 5.00pm Monday – Friday. Flexibility will be required around busier times of the year
Competitive rates of pay, dependent on experience
As part of the Marquis team you will be given the opportunity to further your career with the many training opportunities on offer. Attractive salaries and benefits are available for all depending on experience. The company also offers a pension scheme which will be available upon successful completion of your 3 month trial period.
Marquis Gloucestershire
#J-18808-Ljbffr