Fleetpride
* Help determine and obtain heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.* Locate and obtain ordered part for customer from central warehouse or branch.* Determine sales price for customers for each sale in accordance with company procedure.* Handle warranty or defective parts for customers in accordance with company procedure.* Write up approved charge sale in accordance with company procedure* Special order parts on an emergency basis when necessary and appropriate.* Process approved credits for customer when merchandise is returned.* Maintain confidentiality of pricing lists and structures as required by company procedure.* Answer customers’ questions about products, prices, availability, and product features.* Provide customers with current product catalogs.* Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.* Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.* Close out all invoices at the end of the day and deposit earnings.* Train new counter parts sales representatives on the proper procedures, selling methods and company policies. Follow-up to ensure results are achieved and provide ongoing training.
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