YOH Services LLC
Title:
A/V Helpdesk Specialist
Location:
Los Angeles, CA
Schedule:
Fully onsite
Description As a member of the On‑site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day‑to‑day work. Join us and build an exceptional experience for yourself, and a better working world for all.
Main notes
2+ years of on‑site technical support experience, or degree in related discipline
Strong hands‑on A/V technical support experience supporting equipment in meeting rooms using e.g. Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, Condeco, Barco Click Share, PolyCom, Pano, Cisco, and other A/V equipment (speakers, cameras, monitors, kiosks)
Broad knowledge of AV technology (doesn't need to be a designer or SME) but will need to understand conference room AV design concepts. This will help when troubleshooting conference room issues – e.g. go through process of elimination, understanding how devices are connected, etc.
Excellent customer service skills, meeting with users in person to resolve complex technology issues
Coordinate, track, and maintain inventory
Document and track status of inquiries, coordinate appropriate responses and follow‑up to ensure customer satisfaction using ServiceNow
Technical expertise in various facets of PC support, including PC applications, hardware, tools, utilities, networking, telecommunications
Trainable, professional and punctual
Independent – comfortable with remote support (from office)
Self‑starter and problem solver – not afraid to ask questions
Comfortable handling many calls and heavy IT ticketing, ranging in difficulty
Mac & iOS presence
Nice to haves
Certification in Avixa CTS series
ANP – Audiovisual Network Professional Certification
Audio Visual Responsibilities of an On‑Site Technician
Microsoft Surface Hubs – understand how to configure surface hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
Crestron – diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections; ensure all devices are properly connected and can communicate; diagnose and fix audio issues (volume, speaker output, microphone functionality) and troubleshoot video issues (display problems, resolution settings).
Microsoft Teams Rooms – diagnose and resolve connectivity issues, ensure system is properly connected to internal network; troubleshoot UI issues (touch panel responsiveness, meeting controls) and ensure interface displays meeting info and controls.
Additional technologies to support – Condeco, Barco ClickShare, Pano, PolyCom, Cisco, and other AV equipment (speakers, cameras, monitors, kiosks)
Technical Responsibilities of an On‑Site Technician
Provide support to all customers within your coverage location(s): on‑site, client engagement or off‑site
Troubleshoot and problem‑solve PC, Mac, application, AV, and network connectivity issues
ServiceNow ticket management: prioritize tickets and awareness of SLAs
Support Microsoft Windows and Mac operating systems
Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office 365
Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
Printer support: installation, configuration, relocation, and troubleshooting
Event and meeting support (may occur on‑site or off‑site)
Occasional travel may be required to support other company locations, client sites, or off‑site events
Provide remote hands support while guided by network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
VIP/White glove support
Occasional after‑hour support may be required
Estimated Min Rate : $30.00
Estimated Max Rate : $37.00
What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
#J-18808-Ljbffr
A/V Helpdesk Specialist
Location:
Los Angeles, CA
Schedule:
Fully onsite
Description As a member of the On‑site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day‑to‑day work. Join us and build an exceptional experience for yourself, and a better working world for all.
Main notes
2+ years of on‑site technical support experience, or degree in related discipline
Strong hands‑on A/V technical support experience supporting equipment in meeting rooms using e.g. Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, Condeco, Barco Click Share, PolyCom, Pano, Cisco, and other A/V equipment (speakers, cameras, monitors, kiosks)
Broad knowledge of AV technology (doesn't need to be a designer or SME) but will need to understand conference room AV design concepts. This will help when troubleshooting conference room issues – e.g. go through process of elimination, understanding how devices are connected, etc.
Excellent customer service skills, meeting with users in person to resolve complex technology issues
Coordinate, track, and maintain inventory
Document and track status of inquiries, coordinate appropriate responses and follow‑up to ensure customer satisfaction using ServiceNow
Technical expertise in various facets of PC support, including PC applications, hardware, tools, utilities, networking, telecommunications
Trainable, professional and punctual
Independent – comfortable with remote support (from office)
Self‑starter and problem solver – not afraid to ask questions
Comfortable handling many calls and heavy IT ticketing, ranging in difficulty
Mac & iOS presence
Nice to haves
Certification in Avixa CTS series
ANP – Audiovisual Network Professional Certification
Audio Visual Responsibilities of an On‑Site Technician
Microsoft Surface Hubs – understand how to configure surface hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
Crestron – diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections; ensure all devices are properly connected and can communicate; diagnose and fix audio issues (volume, speaker output, microphone functionality) and troubleshoot video issues (display problems, resolution settings).
Microsoft Teams Rooms – diagnose and resolve connectivity issues, ensure system is properly connected to internal network; troubleshoot UI issues (touch panel responsiveness, meeting controls) and ensure interface displays meeting info and controls.
Additional technologies to support – Condeco, Barco ClickShare, Pano, PolyCom, Cisco, and other AV equipment (speakers, cameras, monitors, kiosks)
Technical Responsibilities of an On‑Site Technician
Provide support to all customers within your coverage location(s): on‑site, client engagement or off‑site
Troubleshoot and problem‑solve PC, Mac, application, AV, and network connectivity issues
ServiceNow ticket management: prioritize tickets and awareness of SLAs
Support Microsoft Windows and Mac operating systems
Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office 365
Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
Printer support: installation, configuration, relocation, and troubleshooting
Event and meeting support (may occur on‑site or off‑site)
Occasional travel may be required to support other company locations, client sites, or off‑site events
Provide remote hands support while guided by network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
VIP/White glove support
Occasional after‑hour support may be required
Estimated Min Rate : $30.00
Estimated Max Rate : $37.00
What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
#J-18808-Ljbffr