Lumen
Public Sector Customer Success & Revenue Advocate
Lumen, Columbus, Ohio, United States, 43224
A leading telecommunications company seeks a Customer Engagement Advocate II in Ohio to provide sales support for complex communications products in the Public Sector. This role requires at least 3 years of customer-facing experience, strong communication skills, and effective relationship management. It involves managing post-sale activities and collaborating with multiple departments to ensure customer satisfaction. Candidates must have a solid understanding of IP products and excellent negotiation skills, along with proficiency in Salesforce and Gainsight. Competitive compensation and benefits are offered.
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