Branch Customer Service Rep - Columbus GA
The Auto Club Group, Columbus, Georgia, United States, 31900
Job Type
Full time
Exempt / Non Exempt
Hourly
Job Description
Branch Customer Service Representative at AAA The Auto Club Group (ACG) will promote ACG products and services, provide member satisfaction, and participate in office events to generate revenue by improving member awareness of products. As the face of the branch you will greet customers and provide peace of mind by servicing their needs.
Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
Generate leads, update members on travel and insurance specials, and provide travel information.
Respond to customer inquiries and refer to senior staff or agent when appropriate.
Provide cashiering services to members including taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer.
Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
Provide administrative support to the travel and/or insurance sales staff during peak periods.
Conduct outbound promotional calls for insurance and/or travel products.
Other duties as assigned.
Benefits
Hourly wage of $19.00 with additional incentives and an annual bonus potential based on performance.
Medical, dental and vision benefits.
401k match.
Paid parental leave and adoption assistance.
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays.
Paid volunteer day annually.
Tuition assistance program, professional certification reimbursement program and other professional development opportunities.
AAA membership.
Discounts, perks, rewards and much more.
Required Qualifications
High School Diploma or equivalent.
Working in a customer focused environment.
Providing customer focused service and timely solutions to problems.
Microsoft Office applications.
Taking personal responsibility in seeking solutions to problems.
Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals.
Passion and enthusiasm for working with people.
Basic mathematical calculations to accurately perform monetary transactions.
Communicate effectively (verbal and written) with others in a work environment.
Work effectively in a team environment.
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service on phone or in person and maintenance of workstation and office facility.
Work under pressure in a high volume, fast paced customer service environment.
Work irregular hours including holidays and weekends (may include community events).
Work Environment
This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
Equal Opportunity Employer
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Attendance
Regular and reliable attendance is essential for the function of this job.
Background and Drug Screen
Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
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Full time
Exempt / Non Exempt
Hourly
Job Description
Branch Customer Service Representative at AAA The Auto Club Group (ACG) will promote ACG products and services, provide member satisfaction, and participate in office events to generate revenue by improving member awareness of products. As the face of the branch you will greet customers and provide peace of mind by servicing their needs.
Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
Generate leads, update members on travel and insurance specials, and provide travel information.
Respond to customer inquiries and refer to senior staff or agent when appropriate.
Provide cashiering services to members including taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer.
Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
Provide administrative support to the travel and/or insurance sales staff during peak periods.
Conduct outbound promotional calls for insurance and/or travel products.
Other duties as assigned.
Benefits
Hourly wage of $19.00 with additional incentives and an annual bonus potential based on performance.
Medical, dental and vision benefits.
401k match.
Paid parental leave and adoption assistance.
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays.
Paid volunteer day annually.
Tuition assistance program, professional certification reimbursement program and other professional development opportunities.
AAA membership.
Discounts, perks, rewards and much more.
Required Qualifications
High School Diploma or equivalent.
Working in a customer focused environment.
Providing customer focused service and timely solutions to problems.
Microsoft Office applications.
Taking personal responsibility in seeking solutions to problems.
Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals.
Passion and enthusiasm for working with people.
Basic mathematical calculations to accurately perform monetary transactions.
Communicate effectively (verbal and written) with others in a work environment.
Work effectively in a team environment.
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service on phone or in person and maintenance of workstation and office facility.
Work under pressure in a high volume, fast paced customer service environment.
Work irregular hours including holidays and weekends (may include community events).
Work Environment
This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
Equal Opportunity Employer
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Attendance
Regular and reliable attendance is essential for the function of this job.
Background and Drug Screen
Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
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