HOLT Group
Parts Counter Sales Representative- HOLT CAT
HOLT Group, San Antonio, Texas, United States, 78208
Parts Counter Sales Representative
Holt CAT is the largest Caterpillar dealership of heavy equipment in the United States. We have a Parts Counter Sales Representative position available in San Antonio, Texas. The hours are Mon–Fri, 7 AM–5 PM with rotating on‑call after service. This position is responsible for selling CAT parts to customers over the phone, via fax, e‑mail, or in person. It serves as the customer‑service point of contact for parts customers and requires effective communication to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. Responsibilities include handling cash transactions, traveling up to 30 %, and working in various conditions (counter/warehouse).
Essential Functions
Model, promote, reinforce, and reward the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
Complete all parts transactions for internal and external customers in an accurate, timely, and supportive manner to ensure customer satisfaction.
Participate in all sales programs sponsored by Holt and the dealership manufacturer that promote sales through incentives, and meet or exceed specified objectives as measured by program administrators.
Ensure product information systems are kept current and new product information is updated.
Assist customers by responding to after‑hours call‑out needs by being available for after‑hour calls on a rotating basis.
Knowledge, Skills, and Abilities
Demonstrate well‑organized skills.
Demonstrate good phone and people skills.
Proficient with computers; experience with a computerized parts management system is highly desired.
Capable of working in a fast‑paced environment.
Demonstrate excellent attention to detail.
Have excellent attendance and work performance.
Self‑motivated with a high commitment to completing tasks in a timely manner.
Education and Experience
Minimum two years of customer service experience required; parts store experience highly desired.
GED or high school diploma.
Valid driver’s license.
Ability to obtain forklift certification.
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Essential Functions
Model, promote, reinforce, and reward the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
Complete all parts transactions for internal and external customers in an accurate, timely, and supportive manner to ensure customer satisfaction.
Participate in all sales programs sponsored by Holt and the dealership manufacturer that promote sales through incentives, and meet or exceed specified objectives as measured by program administrators.
Ensure product information systems are kept current and new product information is updated.
Assist customers by responding to after‑hours call‑out needs by being available for after‑hour calls on a rotating basis.
Knowledge, Skills, and Abilities
Demonstrate well‑organized skills.
Demonstrate good phone and people skills.
Proficient with computers; experience with a computerized parts management system is highly desired.
Capable of working in a fast‑paced environment.
Demonstrate excellent attention to detail.
Have excellent attendance and work performance.
Self‑motivated with a high commitment to completing tasks in a timely manner.
Education and Experience
Minimum two years of customer service experience required; parts store experience highly desired.
GED or high school diploma.
Valid driver’s license.
Ability to obtain forklift certification.
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