Head of Account Management & Retention

Head of Account Management & Retention

About the Company

Salesforce-native governance platform for CI/CD, compliance & backup solutions

Industry
Computer Software

Type
Privately Held

Founded
2013

Employees
201-500

Specialties

• continuous integration
• application lifecycle managment
• change and release management
• compliant and security
• alm
• devops
• salesforce
• developers and engineers
• rapid deployment
• native
• agnostic
• open source
• github
• jira
• agile
• citizen developer
• devsecops
• devops software
• backup software
• continuous integration (ci) software
• and salesforce devops

About the Role

The Company is in search of a Head of Retention to spearhead its revenue retention efforts across all customer segments. This senior role is dedicated to the strategic management of existing customer relationships, with a primary focus on minimizing churn and maximizing customer lifetime value. The successful candidate will be responsible for developing and executing a comprehensive retention strategy, leading a dedicated team, and owning the renewal process and retention metrics. Key responsibilities include team leadership, renewal pipeline management, customer relationship management, cross-functional collaboration, and the design of retention initiatives. The role demands a data-driven, sales-oriented, and strategic approach, with a strong emphasis on continuous improvement and the ability to turn churn risks into renewal successes.

Applicants for the Head of Retention position at the company should have a proven track record in B2B SaaS retention, with at least 8 years' experience in account management, customer success, or sales roles focused on existing customer revenue growth. Leadership and team building skills are essential, as is the ability to work cross-functionally and influence without direct authority. The ideal candidate will have a deep understanding of the customer lifecycle, churn prevention strategies, and be adept at using CRM systems and customer success tools for data analysis. A customer-centric mindset, exceptional communication, and negotiation skills are a must, with a preference for candidates holding a Bachelor's degree in a related field and relevant industry experience, particularly in the Salesforce ecosystem.

Travel Percent
Less than 10%

Functions

• Account Management/Optimization