DLS Servicing
Job Purpose
Reviews the documents provided by the client to create a monthly budget for the borrower and then determine the loss mitigation option available based on insurer and investor guidelines.
Key Responsibilities and Accountabilities
Ensure the documentation meets the insurer or investor required documentation to make a decision for loss mitigation.
Review the client’s loan data, collection notes and payment history.
Ensure that the option that is recommended meets the insurer and investor requirements.
Submit file for a quality control review and cooperate with the corrections necessary to correct potential errors.
Fully document the methodology and review results in the system notes.
Communicate the results of the review to the client.
Respond to client inquiries within two hours of receipt.
Ensure that the default hardship is supported by the documentation.
Request clarifying documents needed from the client from either their records or from the borrower, depending on our contractual agreement with the client.
Analyze the borrower submitted income and expense documentation to prepare a monthly budget with resulting net cash flow.
Enter the budget and loan data information into the appropriate loss mitigation worksheet based on the loan insurer and investor to calculate the appropriate loss mitigation option.
Attend all department training meetings, webinars, or other department meetings.
Assist with the training of new co-workers.
Help in working to Foster/maintain a positive company culture.
Stays updated on all compliance updates and PII Security training
Maintain confidentiality standards that protect PII (Personally Identifiable Information) data.
Participate in special projects and other duties as assigned.
Knowledge Skills and Abilities
Proficient in Microsoft office
Attention to detail
Ability to multi-task
Able to work in a primarily paperless environment.
Knowledge of Adobe Writer and/or Access is a plus
Minimum Experience and Education Requirements
High school degree (or equivalent) required; some college preferred.
Prior mortgage related experience beneficial but not required.
Experience with budgeting or financial analysis beneficial but not required.
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Key Responsibilities and Accountabilities
Ensure the documentation meets the insurer or investor required documentation to make a decision for loss mitigation.
Review the client’s loan data, collection notes and payment history.
Ensure that the option that is recommended meets the insurer and investor requirements.
Submit file for a quality control review and cooperate with the corrections necessary to correct potential errors.
Fully document the methodology and review results in the system notes.
Communicate the results of the review to the client.
Respond to client inquiries within two hours of receipt.
Ensure that the default hardship is supported by the documentation.
Request clarifying documents needed from the client from either their records or from the borrower, depending on our contractual agreement with the client.
Analyze the borrower submitted income and expense documentation to prepare a monthly budget with resulting net cash flow.
Enter the budget and loan data information into the appropriate loss mitigation worksheet based on the loan insurer and investor to calculate the appropriate loss mitigation option.
Attend all department training meetings, webinars, or other department meetings.
Assist with the training of new co-workers.
Help in working to Foster/maintain a positive company culture.
Stays updated on all compliance updates and PII Security training
Maintain confidentiality standards that protect PII (Personally Identifiable Information) data.
Participate in special projects and other duties as assigned.
Knowledge Skills and Abilities
Proficient in Microsoft office
Attention to detail
Ability to multi-task
Able to work in a primarily paperless environment.
Knowledge of Adobe Writer and/or Access is a plus
Minimum Experience and Education Requirements
High school degree (or equivalent) required; some college preferred.
Prior mortgage related experience beneficial but not required.
Experience with budgeting or financial analysis beneficial but not required.
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