Sharonview
Job Details
Job Location : Corporate Office - Indian Land, SC 29707
Position Type : Full Time
Salary Range : $29.34 - $32.79 Hourly
Travel Percentage : Up to 10%
Job Category : Information Technology
Are you passionate about helping others? Do you thrive in a fast-paced, service-focused environment? If so, Sharonview Federal Credit Union wants to hear from you!
About Us:
At Sharonview Federal Credit Union, we’re more than a financial institution; we’re a community! We’re a member-first credit union with a big heart. Our mission is clear: Provide members with the financial tools they need to succeed at every stage of life. How do we do this? By building genuine relationships based on trust, reliability, and excellent service. We’re more than just a credit union; we’re a lifelong financial partner. Our members rely on us for trusted guidance, dependable solutions, and real human connections.
Are you the person everyone calls when their computer “just stops working”? Do you enjoy solving puzzles and helping people out? We’re looking for a
ServiceDesk Analyst Hero
to keep our team up and running—and smiling.
You’ll be the friendly face (and voice) behind our tech support, helping coworkers fix issues, learn new tools, and get back to their day without the tech headaches.
What You’ll Be Doing:
Provide first-contact support for incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
Build rapport and elicit problem details from service desk customers.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Escalate incidents with accurate documentation to the suitable technicians when required.
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
Deploy pre-packaged software using distribution tools and processes as end users’ request.
Qualifications What We're Looking For:
Bachelor's degree in business administration, IT, or a related field preferred
A+ Certification preferred
Knowledge of basic computer hardware, including PC, Apple, and Virtualization
Experience with desktop and server operating systems, including MS Windows, Apple iOS, Apple MacOS, Vmware Horizon
Business Application support experience including but not limited to MS Office365
Working knowledge of a range of diagnostic utilities
Why You’ll Love It Here:
Flexible hybrid schedule
– a mix of remote and in-office work.
Opportunities to grow
– we invest in your development. Training, mentorship, and advancement opportunities.
Great perks
– because we value YOU too! Competitive pay, benefits, and a fun work culture.
#J-18808-Ljbffr
Position Type : Full Time
Salary Range : $29.34 - $32.79 Hourly
Travel Percentage : Up to 10%
Job Category : Information Technology
Are you passionate about helping others? Do you thrive in a fast-paced, service-focused environment? If so, Sharonview Federal Credit Union wants to hear from you!
About Us:
At Sharonview Federal Credit Union, we’re more than a financial institution; we’re a community! We’re a member-first credit union with a big heart. Our mission is clear: Provide members with the financial tools they need to succeed at every stage of life. How do we do this? By building genuine relationships based on trust, reliability, and excellent service. We’re more than just a credit union; we’re a lifelong financial partner. Our members rely on us for trusted guidance, dependable solutions, and real human connections.
Are you the person everyone calls when their computer “just stops working”? Do you enjoy solving puzzles and helping people out? We’re looking for a
ServiceDesk Analyst Hero
to keep our team up and running—and smiling.
You’ll be the friendly face (and voice) behind our tech support, helping coworkers fix issues, learn new tools, and get back to their day without the tech headaches.
What You’ll Be Doing:
Provide first-contact support for incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
Build rapport and elicit problem details from service desk customers.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Escalate incidents with accurate documentation to the suitable technicians when required.
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
Deploy pre-packaged software using distribution tools and processes as end users’ request.
Qualifications What We're Looking For:
Bachelor's degree in business administration, IT, or a related field preferred
A+ Certification preferred
Knowledge of basic computer hardware, including PC, Apple, and Virtualization
Experience with desktop and server operating systems, including MS Windows, Apple iOS, Apple MacOS, Vmware Horizon
Business Application support experience including but not limited to MS Office365
Working knowledge of a range of diagnostic utilities
Why You’ll Love It Here:
Flexible hybrid schedule
– a mix of remote and in-office work.
Opportunities to grow
– we invest in your development. Training, mentorship, and advancement opportunities.
Great perks
– because we value YOU too! Competitive pay, benefits, and a fun work culture.
#J-18808-Ljbffr