Bank of America
Job Description
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’s physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
This job is responsible for creating competitive performance plans to achieve and exceed Merchant objectives. Key responsibilities include providing timely feedback to Merchant leaders on client experience and strategy opportunities, analyze and share trends, identify opportunities to deepen client relationships, and improve workforce effectiveness and productivity. Job expectations include supporting client relationship care training, gather associate feedback and client insights to improve awareness of offerings, and elevate the client experience.
This role is a senior level professional reporting directly to the SB Merchant Performance Executive and will support Field Sales West. In the complex world of payments, this individual will act as an expert in the payments industry providing coaching, vision and leadership working with Market Managers and Merchant Specialists servicing complex client needs. The Performance Manager is responsible for driving merchant performance. The Performance Manager will also need to integrate directly with the Business Banking organization to ensure One Team collaboration with delivery of Merchant solutions to clients in an integrated approach. The role of the Performance Manager is to provide timely feedback, analyze and share trends to identify opportunities to ensure consistent execution of sales processes, pipeline management and performance management while driving accountability, balanced performance, client experience and responsible growth.
Responsibilities
Partners with merchant managers and merchant team leads
Analyzes data and shares trends
Identifies opportunities proactively to deepen client relationships
Applies talent analytics to hiring and resource planning
Skills
Coaching
Customer and Client Focus
Payment Processing
Performance Management
Pipeline Management
Data and Trend Analysis
Leadership Development
Sales Strategy
Stakeholder Management
Written Communications
Business Analytics
Financial Analysis
Interpret Relevant Laws, Rules, and Regulations
Issue Management
Project Management
Required Qualifications
3+ years, leading, coaching, and managing high performing sales teams within the merchant and/or financial services industry
Sales leadership experience with proven ability to consistently drive differentiated sales results
Ability to execute strategic and operational initiatives
Effective planning, time management and organizational skills
Strategy, operations, SPIN sales model and product knowledge
Strong business and financial acumen including data analysis
Proven ability to drive integration across products, think creatively in identifying opportunities and drive results through superior delivery and sales management
Proactively builds trusted relationships with key partners and support teams
Strong at developing internal partnerships and developing credibility within One Team structure
Ability to communicate clearly and effectively at all levels, including oral and presentation skills
Desired Qualifications
5+ years of experience in Small Business including the Merchant services industry or 5+ of experience in similar sales industry (small business, business to business environment).
Small Business and Merchant Services acumen desired (strategy, sales model and product knowledge)
Pipeline development and management
Mid-level MS Excel, MS PowerPoint, and Salesforce.com experience
Virtual and in-person experience delivering training / skill builders
Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent
The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC; Safe Act/Loan Originators and FINRA.
Shift 1st shift (United States of America)
Hours Per Week 40
Pay Transparency details US - CA - Los Angeles - 3442 Wilshire Blvd - WILSHIRE CENTER BC (CA9133), US - CA - San Diego - 1775 Camino De La Reina - MISSION VALLEY BC (CA0140), US - NV - Las Vegas - 6900 Westcliff Dr - BANK OF AMERICA WEST BC (NV1149), US - WA - Spokane - 601 W Riverside Ave - Spokane Financial Center (WA2141)
Pay and benefits information Pay range $135,700.00 - $166,800.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’s physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
This job is responsible for creating competitive performance plans to achieve and exceed Merchant objectives. Key responsibilities include providing timely feedback to Merchant leaders on client experience and strategy opportunities, analyze and share trends, identify opportunities to deepen client relationships, and improve workforce effectiveness and productivity. Job expectations include supporting client relationship care training, gather associate feedback and client insights to improve awareness of offerings, and elevate the client experience.
This role is a senior level professional reporting directly to the SB Merchant Performance Executive and will support Field Sales West. In the complex world of payments, this individual will act as an expert in the payments industry providing coaching, vision and leadership working with Market Managers and Merchant Specialists servicing complex client needs. The Performance Manager is responsible for driving merchant performance. The Performance Manager will also need to integrate directly with the Business Banking organization to ensure One Team collaboration with delivery of Merchant solutions to clients in an integrated approach. The role of the Performance Manager is to provide timely feedback, analyze and share trends to identify opportunities to ensure consistent execution of sales processes, pipeline management and performance management while driving accountability, balanced performance, client experience and responsible growth.
Responsibilities
Partners with merchant managers and merchant team leads
Analyzes data and shares trends
Identifies opportunities proactively to deepen client relationships
Applies talent analytics to hiring and resource planning
Skills
Coaching
Customer and Client Focus
Payment Processing
Performance Management
Pipeline Management
Data and Trend Analysis
Leadership Development
Sales Strategy
Stakeholder Management
Written Communications
Business Analytics
Financial Analysis
Interpret Relevant Laws, Rules, and Regulations
Issue Management
Project Management
Required Qualifications
3+ years, leading, coaching, and managing high performing sales teams within the merchant and/or financial services industry
Sales leadership experience with proven ability to consistently drive differentiated sales results
Ability to execute strategic and operational initiatives
Effective planning, time management and organizational skills
Strategy, operations, SPIN sales model and product knowledge
Strong business and financial acumen including data analysis
Proven ability to drive integration across products, think creatively in identifying opportunities and drive results through superior delivery and sales management
Proactively builds trusted relationships with key partners and support teams
Strong at developing internal partnerships and developing credibility within One Team structure
Ability to communicate clearly and effectively at all levels, including oral and presentation skills
Desired Qualifications
5+ years of experience in Small Business including the Merchant services industry or 5+ of experience in similar sales industry (small business, business to business environment).
Small Business and Merchant Services acumen desired (strategy, sales model and product knowledge)
Pipeline development and management
Mid-level MS Excel, MS PowerPoint, and Salesforce.com experience
Virtual and in-person experience delivering training / skill builders
Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent
The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC; Safe Act/Loan Originators and FINRA.
Shift 1st shift (United States of America)
Hours Per Week 40
Pay Transparency details US - CA - Los Angeles - 3442 Wilshire Blvd - WILSHIRE CENTER BC (CA9133), US - CA - San Diego - 1775 Camino De La Reina - MISSION VALLEY BC (CA0140), US - NV - Las Vegas - 6900 Westcliff Dr - BANK OF AMERICA WEST BC (NV1149), US - WA - Spokane - 601 W Riverside Ave - Spokane Financial Center (WA2141)
Pay and benefits information Pay range $135,700.00 - $166,800.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
#J-18808-Ljbffr