Columbia Distributing
Summary
The Direct Sales Manager has a wide variety of responsibilities inclusive of managing a sales call center. directly and indirectly oversees the execution of the sales goals for inside sales. They provide guidance (goals, incentives, PFPs) and supervision to direct sales supervisors and reps. This position will partner with key functional groups across the company to develop and analyze performance metrics and maximize the productivity of resources, both people and technology.
Primary Responsibilities
Achieve sales and distribution goals by executing against the monthly, quarterly and annual business objectives and company/supplier initiatives.
Ensure execution of company goals and priorities to maintain a high level of customer service and supplier satisfaction to account base.
Administer, educate and train employees to ensure the execution of company goals and priorities.
Interact respectfully and maintain dialog with inter-company departments, suppliers and customers.
Provide reporting to various company functions regarding sales and call center statistics
Maintain a high level of industry knowledge regarding the call center
Monitor competitive activity and communicate strategies
Recommend and execute special promotions as needed and/or directed.
Adhere to all state liquor laws and regulations.
Recruit, train, supervise and evaluate department staff.
Complete all other tasks or projects assigned.
Always Demonstrate behaviors consistent with those of the Company's Core Values.
Key Competencies
Proven experience as call center manager or similar position
Experience in customer service
Strong sense of accountability
Ability to develop and motivate staff to achieve maximum potential
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit, etc.)
High proficiency in MS Office and call center equipment/software programs
Excellent organizational, time management, and leadership skills with problem-solving ability
Lean, Six Sigma, or Continuous Improvement training
Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus
General knowledge of industry products.
Excellent communication skills, strong public speaking ability/experience and excellent writing skills
Ability to develop strong relationships with internal and external customers
Ability to work alone while managing multiple tasks and meet deadlines
People Management
This position will manage call center personnel.
Work Environment
Work is indoors in a professional office environment.
Physical Demands
Must be able to drive and operate a vehicle
Expected Hours of Work
This is a full-time position. Days/hours of work vary and may include weekends.
Travel
Ability to travel throughout the day and potentially overnight for meetings.
Required Education and Experience
Ten (10) years of previous sales or call center experience
Five (5) years of previous leadership experience
High School diploma or GED required
Must be at least 21 years old
Preferred Education and Experience
Bachelor's or advanced degree
Technical/ IT experience preferably working with Telephony & CRM
Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus
Compensation
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees are also eligible for 80 hours of vacation every year and 7-8 days of paid holidays throughout the calendar year (depending on location).
Hired applicant may be eligible for [incentives/ bonuses/annual bonuses].
Classification Exempt
Reports to: Director of Service Optimazation
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Primary Responsibilities
Achieve sales and distribution goals by executing against the monthly, quarterly and annual business objectives and company/supplier initiatives.
Ensure execution of company goals and priorities to maintain a high level of customer service and supplier satisfaction to account base.
Administer, educate and train employees to ensure the execution of company goals and priorities.
Interact respectfully and maintain dialog with inter-company departments, suppliers and customers.
Provide reporting to various company functions regarding sales and call center statistics
Maintain a high level of industry knowledge regarding the call center
Monitor competitive activity and communicate strategies
Recommend and execute special promotions as needed and/or directed.
Adhere to all state liquor laws and regulations.
Recruit, train, supervise and evaluate department staff.
Complete all other tasks or projects assigned.
Always Demonstrate behaviors consistent with those of the Company's Core Values.
Key Competencies
Proven experience as call center manager or similar position
Experience in customer service
Strong sense of accountability
Ability to develop and motivate staff to achieve maximum potential
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit, etc.)
High proficiency in MS Office and call center equipment/software programs
Excellent organizational, time management, and leadership skills with problem-solving ability
Lean, Six Sigma, or Continuous Improvement training
Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus
General knowledge of industry products.
Excellent communication skills, strong public speaking ability/experience and excellent writing skills
Ability to develop strong relationships with internal and external customers
Ability to work alone while managing multiple tasks and meet deadlines
People Management
This position will manage call center personnel.
Work Environment
Work is indoors in a professional office environment.
Physical Demands
Must be able to drive and operate a vehicle
Expected Hours of Work
This is a full-time position. Days/hours of work vary and may include weekends.
Travel
Ability to travel throughout the day and potentially overnight for meetings.
Required Education and Experience
Ten (10) years of previous sales or call center experience
Five (5) years of previous leadership experience
High School diploma or GED required
Must be at least 21 years old
Preferred Education and Experience
Bachelor's or advanced degree
Technical/ IT experience preferably working with Telephony & CRM
Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus
Compensation
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees are also eligible for 80 hours of vacation every year and 7-8 days of paid holidays throughout the calendar year (depending on location).
Hired applicant may be eligible for [incentives/ bonuses/annual bonuses].
Classification Exempt
Reports to: Director of Service Optimazation
#J-18808-Ljbffr