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Slang.ai is redefining customer engagement through conversational AI, making every interaction seamless and efficient. Our mission is to transform the restaurant industry by providing the ultimate voice AI solution for consistently outstanding customer experiences.
At Slang.ai, we believe how we build matters just as much as what we build. We foster a culture rooted in hospitality, ownership, and clarity, where every “Slangsta” feels valued, supported, and connected to the broader impact of our work in the AI‑powered future of restaurants.
About the job Client Success Manager
Company Summary Slang.ai is redefining customer engagement through conversational AI, making every interaction between restaurants and their guests seamless and efficient. Our mission is to empower operators to deliver world‑class guest experiences while increasing revenue and efficiency through voice automation. At Slang.ai, we foster a culture of innovation, humility, and shared success—ensuring that every “Slangsta” feels connected to our collective purpose of transforming the hospitality industry.
What your experience will be As a Client Success Manager at Slang.ai, you’ll own the end‑to‑end customer journey for our SMB clients — from onboarding through long‑term success and day‑to‑day support. You’ll guide customers through their initial rollout, transition seamlessly into serving as their long‑term success manager, and directly manage the support inbox during business hours, where many of their most important interactions occur.
Because support volume is currently low (fewer than 60 inquiries per month across 1,500+ customers), this role offers the opportunity to both deliver excellent frontline support and help design how support scales as we grow. You’ll gain unique visibility into customer needs in real time while influencing the tools, processes, and standards that will shape support as the business expands.
This unique scope means you’ll be both a strategic advisor and a hands‑on partner, ensuring customers launch smoothly, adopt key features, resolve challenges quickly, and realize the full value of Slang. By owning these critical touchpoints, you’ll have a large sphere of influence over customer outcomes, shaping retention, adoption, and satisfaction across a significant segment of the business.
In addition, you’ll play a key role in our digital customer success program — helping define and refine automated success sequences to ensure accuracy, consistency, and strong adoption results. This work ensures customers experience the same hospitality‑first service at scale, while giving you a direct impact on how Slang drives measurable results for our clients.
Why you belong here and how you will grow Slang is a fast‑growing company with a strong culture of service. You’ll work alongside a team that values ownership, hospitality, and continuous improvement. We invest in training, feedback, and career development to help you grow in your role as a Client Success Manager and beyond. You’ll gain experience working with multi‑location brands, advising operators, and helping customers adopt new technology in a changing industry.
What success looks like
Driving Long‑Term Success:
You are responsible for the health and success of your assigned accounts. You ensure customers are seeing clear outcomes, meeting their goals, and staying on track for renewal.
Building Trusted Relationship:
You build strong relationships with a range of customer stakeholders — from General Managers to Operations Leaders — and know how to tailor your approach depending on their needs.
Renewals & Retention:
You own the renewal process and are accountable for maintaining and growing account revenue. You identify risks early, take action to resolve issues, and keep customers satisfied and committed.
Surfacing Growth Opportunity:
You surface expansion opportunities (e.g. additional locations or use cases) and work with Sales to execute. You contribute to the team’s Net Revenue Retention (NRR) goal.
Feature Adoption & Product Fluency:
You guide customers through product updates, encourage usage of key features, and tie adoption back to business outcomes. You’re expected to understand and explain Slang’s value.
Onboarding and Success Planning:
You create simple account plans to track customer goals, key contacts, risks, and growth potential. You align internal teams around each plan to support execution.
Voice of the Customer:
You elevate customer feedback internally and contribute insights that improve product and service. You partner with Product and Support to advocate for customer needs.
Hospitality‑First Service:
You respond quickly, handle challenges with professionalism, and make interactions easy for customers. You aim to create a positive experience in every conversation.
What you will bring
Customer Focus: You care about helping customers succeed. You’re responsive, thoughtful, and proactive.
Experience: 3+ years of experience in customer success, account management, or client‑facing roles. Background in restaurants or hospitality tech is strongly preferred.
Business Acumen: You understand restaurant operations and how to align Slang’s value with business goals. You’re comfortable working with executives and frontline staff alike.
Communication: You’re clear and concise in both written and verbal communication. You know how to explain ideas, give updates, and lead customer conversations.
Ownership: You manage your book of business with attention to detail. You’re accountable for renewals, engagement, and outcomes.
Adaptability: You’re comfortable in a fast‑changing environment and open to feedback. You handle ambiguity and know how to prioritize.
Preferred: Experience with restaurant operations, phone systems, or reservation platforms is a plus.
How work affects my life As a Client Success Manager, you’ll directly contribute to the success of hospitality teams. Your work helps restaurant staff be more productive, improve guest service, and hit their business goals. In return, Slang supports you with competitive pay, benefits, and a culture that values performance and teamwork. You’ll have clear goals, a meaningful role, and the opportunity to grow.
Compensation Structure:
Equity:
Included in offer package
Our Vision:
Calling a business shouldn’t feel like a robot‑hostage situation, where you’re forced to listen to horrible music and can’t reach a human, while enduring a soulless voice uttering “I’m sorry I didn’t quite get that” on repeat for eternity. (shudder) That’s why we started Slang.ai. We use the latest AI and audio wizardry to make transacting via voice so enjoyable it’s more human than human. By 2030, we will save businesses and consumers 1 billion minutes of precious time while transforming voice channels into the preferred mode of communication (it’s faster and easier than text).
Our Values:
Overachiever Fever.
We’re overachievers (we don’t know any other way).
Learner Fervor.
We take every opportunity to learn (especially when it’s hard).
Humility Ability.
We approach each other with curiosity and openness (know‑it‑alls not welcome!)
SMB MVP.
We’re an expert member of our customers’ teams (we earn their trust).
401k
Unlimited vacation
Health Insurance
Vision Insurance
Paid Time Off (PTO)
Remote Work
Life Insurance
Paid Holidays
#J-18808-Ljbffr
At Slang.ai, we believe how we build matters just as much as what we build. We foster a culture rooted in hospitality, ownership, and clarity, where every “Slangsta” feels valued, supported, and connected to the broader impact of our work in the AI‑powered future of restaurants.
About the job Client Success Manager
Company Summary Slang.ai is redefining customer engagement through conversational AI, making every interaction between restaurants and their guests seamless and efficient. Our mission is to empower operators to deliver world‑class guest experiences while increasing revenue and efficiency through voice automation. At Slang.ai, we foster a culture of innovation, humility, and shared success—ensuring that every “Slangsta” feels connected to our collective purpose of transforming the hospitality industry.
What your experience will be As a Client Success Manager at Slang.ai, you’ll own the end‑to‑end customer journey for our SMB clients — from onboarding through long‑term success and day‑to‑day support. You’ll guide customers through their initial rollout, transition seamlessly into serving as their long‑term success manager, and directly manage the support inbox during business hours, where many of their most important interactions occur.
Because support volume is currently low (fewer than 60 inquiries per month across 1,500+ customers), this role offers the opportunity to both deliver excellent frontline support and help design how support scales as we grow. You’ll gain unique visibility into customer needs in real time while influencing the tools, processes, and standards that will shape support as the business expands.
This unique scope means you’ll be both a strategic advisor and a hands‑on partner, ensuring customers launch smoothly, adopt key features, resolve challenges quickly, and realize the full value of Slang. By owning these critical touchpoints, you’ll have a large sphere of influence over customer outcomes, shaping retention, adoption, and satisfaction across a significant segment of the business.
In addition, you’ll play a key role in our digital customer success program — helping define and refine automated success sequences to ensure accuracy, consistency, and strong adoption results. This work ensures customers experience the same hospitality‑first service at scale, while giving you a direct impact on how Slang drives measurable results for our clients.
Why you belong here and how you will grow Slang is a fast‑growing company with a strong culture of service. You’ll work alongside a team that values ownership, hospitality, and continuous improvement. We invest in training, feedback, and career development to help you grow in your role as a Client Success Manager and beyond. You’ll gain experience working with multi‑location brands, advising operators, and helping customers adopt new technology in a changing industry.
What success looks like
Driving Long‑Term Success:
You are responsible for the health and success of your assigned accounts. You ensure customers are seeing clear outcomes, meeting their goals, and staying on track for renewal.
Building Trusted Relationship:
You build strong relationships with a range of customer stakeholders — from General Managers to Operations Leaders — and know how to tailor your approach depending on their needs.
Renewals & Retention:
You own the renewal process and are accountable for maintaining and growing account revenue. You identify risks early, take action to resolve issues, and keep customers satisfied and committed.
Surfacing Growth Opportunity:
You surface expansion opportunities (e.g. additional locations or use cases) and work with Sales to execute. You contribute to the team’s Net Revenue Retention (NRR) goal.
Feature Adoption & Product Fluency:
You guide customers through product updates, encourage usage of key features, and tie adoption back to business outcomes. You’re expected to understand and explain Slang’s value.
Onboarding and Success Planning:
You create simple account plans to track customer goals, key contacts, risks, and growth potential. You align internal teams around each plan to support execution.
Voice of the Customer:
You elevate customer feedback internally and contribute insights that improve product and service. You partner with Product and Support to advocate for customer needs.
Hospitality‑First Service:
You respond quickly, handle challenges with professionalism, and make interactions easy for customers. You aim to create a positive experience in every conversation.
What you will bring
Customer Focus: You care about helping customers succeed. You’re responsive, thoughtful, and proactive.
Experience: 3+ years of experience in customer success, account management, or client‑facing roles. Background in restaurants or hospitality tech is strongly preferred.
Business Acumen: You understand restaurant operations and how to align Slang’s value with business goals. You’re comfortable working with executives and frontline staff alike.
Communication: You’re clear and concise in both written and verbal communication. You know how to explain ideas, give updates, and lead customer conversations.
Ownership: You manage your book of business with attention to detail. You’re accountable for renewals, engagement, and outcomes.
Adaptability: You’re comfortable in a fast‑changing environment and open to feedback. You handle ambiguity and know how to prioritize.
Preferred: Experience with restaurant operations, phone systems, or reservation platforms is a plus.
How work affects my life As a Client Success Manager, you’ll directly contribute to the success of hospitality teams. Your work helps restaurant staff be more productive, improve guest service, and hit their business goals. In return, Slang supports you with competitive pay, benefits, and a culture that values performance and teamwork. You’ll have clear goals, a meaningful role, and the opportunity to grow.
Compensation Structure:
Equity:
Included in offer package
Our Vision:
Calling a business shouldn’t feel like a robot‑hostage situation, where you’re forced to listen to horrible music and can’t reach a human, while enduring a soulless voice uttering “I’m sorry I didn’t quite get that” on repeat for eternity. (shudder) That’s why we started Slang.ai. We use the latest AI and audio wizardry to make transacting via voice so enjoyable it’s more human than human. By 2030, we will save businesses and consumers 1 billion minutes of precious time while transforming voice channels into the preferred mode of communication (it’s faster and easier than text).
Our Values:
Overachiever Fever.
We’re overachievers (we don’t know any other way).
Learner Fervor.
We take every opportunity to learn (especially when it’s hard).
Humility Ability.
We approach each other with curiosity and openness (know‑it‑alls not welcome!)
SMB MVP.
We’re an expert member of our customers’ teams (we earn their trust).
401k
Unlimited vacation
Health Insurance
Vision Insurance
Paid Time Off (PTO)
Remote Work
Life Insurance
Paid Holidays
#J-18808-Ljbffr