Wake Forest University
* Navigate to the "My Experience" application page.* Locate the "Resume/CV" document upload section at the bottom of the page.* Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.* Creates a guest experience culture and develops staff’s skills and skills aligned with our vision.* Reviews guest feedback with the leadership team and ensures appropriate corrective action is taken.* Responds to and handles guest problems and complaints.* Stays visible and interfaces with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction.* Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.* 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years of experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR* 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years of experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.* More than 5 years of experience in a luxury hotel or similar enterprise.* Demonstrated experience supervising and managing employees, including recruitment, onboarding, performance management, coaching, and professional development.* Proven ability to lead teams effectively, foster a culture of accountability, and support employee engagement and retention.* Exceptional organizational and time-management skills with a documented ability to proactively plan work and consistently meet or exceed established deadlines.* Excellent communication skills, both verbal and written.* Excellent interpersonal skills, including customer service skills.* Ability to collaborate with colleagues to advance the mission of the conference center and the greater university.* Ability to communicate effectively in the English language.* Knowledge of budget preparation and fiscal management.* Ability to make independent decisions.* Ability to resolve conflicts among guests and/or employees.* Ability to interact with guests positively and tactfully.* Proficiency in MS Office, Word, Windows, Internet, and Email; knowledge of hotel and reservation Software.* Ability to troubleshoot computer errors and system problems.* Ability to multitask in a fast-paced environment.* Ability to work any schedule/shift.* Ability to drive and operate golf carts and other vehicles.* Valid driver's license with good driving record; must be insurable.* Supervises, trains, and provides work direction and problem-solving assistance for operations managers, including culinary, front office, guest experience, housekeeping, food and beverage, maintenance, and coordination.* Responsible for the performance management of departments under supervision.* Provides input on budget development and ensures adherence to the budget for all departments under supervision.**About WFU:**Wake Forest University, formed in 1834, has experienced decades of growth and innovation.
WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs.
The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty.
It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount.Wake Forest University is a community that seeks the enlightenment and freedom which come through diligent study and learning. Its higher goal, however, is to give life to the University motto "Pro Humanitate," as members translate a passion for knowledge into compassionate service. The community shares a tradition that embraces freedom and integrity and acknowledges the worth of the individual. The heritage, established by the school's founders and nurtured by succeeding generations, promotes a democratic spirit arising from open-mindedness and discourse. Wake Forest fosters compassion and caring for others. Its collective strength and character are derived from the values and distinctive experiences of each individual; therefore, it affirms the richness of human intellect and culture and its contribution to knowledge, faith, reason, and dialogue. Furthermore, it strives toward a society in which good will, respect, and equality prevail. To that end, Wake Forest University rejects hatred and bigotry in any form and promotes justice, honor, and mutual trust.The University is comprised of:
the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus.
Students at Wake Forest University enjoy a great deal of access to and interaction with world-class faculty both in and out of the classroom setting with a student-faculty ratio of 11:1.
Wake Forest employs approximately 2,772 full and part-time faculty and staff.Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen-team Atlantic Coast Conference (ACC).
Since its founding, the university has adopted the motto “*pro humanitate*,” which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight-dimensional well-being for students, faculty and staff as evidenced in the
initiative.**Winston-Salem, North Carolina**Wake Forest is located in Winston-Salem, North Carolina, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina.
Winston-Salem is a family-friendly city with high quality schools, numerous outdoor recreational activities and events, and is known for its vibrant and thriving arts scene.Winston-Salem residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living, and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family.
offers many of the amenities of a large city but with the sense of community and quality of life of a smaller town. #J-18808-Ljbffr
WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs.
The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty.
It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount.Wake Forest University is a community that seeks the enlightenment and freedom which come through diligent study and learning. Its higher goal, however, is to give life to the University motto "Pro Humanitate," as members translate a passion for knowledge into compassionate service. The community shares a tradition that embraces freedom and integrity and acknowledges the worth of the individual. The heritage, established by the school's founders and nurtured by succeeding generations, promotes a democratic spirit arising from open-mindedness and discourse. Wake Forest fosters compassion and caring for others. Its collective strength and character are derived from the values and distinctive experiences of each individual; therefore, it affirms the richness of human intellect and culture and its contribution to knowledge, faith, reason, and dialogue. Furthermore, it strives toward a society in which good will, respect, and equality prevail. To that end, Wake Forest University rejects hatred and bigotry in any form and promotes justice, honor, and mutual trust.The University is comprised of:
the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus.
Students at Wake Forest University enjoy a great deal of access to and interaction with world-class faculty both in and out of the classroom setting with a student-faculty ratio of 11:1.
Wake Forest employs approximately 2,772 full and part-time faculty and staff.Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen-team Atlantic Coast Conference (ACC).
Since its founding, the university has adopted the motto “*pro humanitate*,” which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight-dimensional well-being for students, faculty and staff as evidenced in the
initiative.**Winston-Salem, North Carolina**Wake Forest is located in Winston-Salem, North Carolina, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina.
Winston-Salem is a family-friendly city with high quality schools, numerous outdoor recreational activities and events, and is known for its vibrant and thriving arts scene.Winston-Salem residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living, and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family.
offers many of the amenities of a large city but with the sense of community and quality of life of a smaller town. #J-18808-Ljbffr