Ingram Content Group
Ingram Content Group (ICG) is on the lookout for a
Sales Specialist
to join our team in our
La Vergne, TN
office in the greater Nashville area. This person will provide support to the Director and National Account Managers (Wholesale/CDF) and assist in managing the team’s assigned bulk and CDF clients. Collaborates with the existing customers and prospects to represent IBC in the promotion, coordination, and participation of selling Ingram Book Group programs, products, systems, and services to new and existing clients. Provide coverage to the sales team when they are on vacation or traveling on business. Explains the company’s terms, policies, and procedures and, under direct supervision, integrates customers into Ingram Book Group.
Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.
Required Qualifications:
HS Diploma or GED
2 years’ experience in sales OR book industry
2 years’ experience in customer service
1 year of Intermediate EXCEL experience to include data manipulation/design, charts and formula
Preferred Qualifications:
Book industry background or experience
Strong organizational skills
Ability to multi-task
Key Responsibilities:
Learns to represent IBC with respect to promotion, sales, and service to a variety of customers to include all IBC services including new and backlist title sales, potential merchandise marketing planning and establishing and maintaining customer relations.
Ensures high post-sales satisfaction by working with the sales team to facilitate positive long-term relationships and high potential for repeat business with customers.
Facilitates placing, tracking and receipt of orders by working with the customers and appropriate Ingram departments.
Works with other Ingram departments and business units to effectively manage and support all new accounts.
Performs account maintenance/set up and support to Account Managers (Wholesale/CDF).
Analyzes customer needs and interests to identify, recommend, and expedite solutions to resolve customer problems and/or complaints.
Monitors and updates report spreadsheets with sales and activity data and provides to management on a weekly and monthly basis.
Works with Account Managers in a project management role to initiate, monitor and manage various projects.
Hiring Salary Range:$58,298k-$72,657k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.
Additional Information
Perks/Benefits:
A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
15 vacation days & 12 sick days accrued annually and 3 personal days
401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
Wellness program with access toonsite gym and basketball court for associates
Encouraged continued education with our tuition reimbursement program
Financial and in-kind opportunities to engage with non-profits in your community
Company match program for United Way donations
Volunteer opportunities and in-kind drives for non-profits throughout the year
Take breaks or brainstorm in our game room with ping pong & foosball
Casual Dress Code
The world is reading,and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
EOE-Race/Gender/Veterans/Disabled
We participate in EVerify.
EEO Poster in English
EEO Poster in Spanish
#J-18808-Ljbffr
Sales Specialist
to join our team in our
La Vergne, TN
office in the greater Nashville area. This person will provide support to the Director and National Account Managers (Wholesale/CDF) and assist in managing the team’s assigned bulk and CDF clients. Collaborates with the existing customers and prospects to represent IBC in the promotion, coordination, and participation of selling Ingram Book Group programs, products, systems, and services to new and existing clients. Provide coverage to the sales team when they are on vacation or traveling on business. Explains the company’s terms, policies, and procedures and, under direct supervision, integrates customers into Ingram Book Group.
Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.
Required Qualifications:
HS Diploma or GED
2 years’ experience in sales OR book industry
2 years’ experience in customer service
1 year of Intermediate EXCEL experience to include data manipulation/design, charts and formula
Preferred Qualifications:
Book industry background or experience
Strong organizational skills
Ability to multi-task
Key Responsibilities:
Learns to represent IBC with respect to promotion, sales, and service to a variety of customers to include all IBC services including new and backlist title sales, potential merchandise marketing planning and establishing and maintaining customer relations.
Ensures high post-sales satisfaction by working with the sales team to facilitate positive long-term relationships and high potential for repeat business with customers.
Facilitates placing, tracking and receipt of orders by working with the customers and appropriate Ingram departments.
Works with other Ingram departments and business units to effectively manage and support all new accounts.
Performs account maintenance/set up and support to Account Managers (Wholesale/CDF).
Analyzes customer needs and interests to identify, recommend, and expedite solutions to resolve customer problems and/or complaints.
Monitors and updates report spreadsheets with sales and activity data and provides to management on a weekly and monthly basis.
Works with Account Managers in a project management role to initiate, monitor and manage various projects.
Hiring Salary Range:$58,298k-$72,657k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.
Additional Information
Perks/Benefits:
A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
15 vacation days & 12 sick days accrued annually and 3 personal days
401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
Wellness program with access toonsite gym and basketball court for associates
Encouraged continued education with our tuition reimbursement program
Financial and in-kind opportunities to engage with non-profits in your community
Company match program for United Way donations
Volunteer opportunities and in-kind drives for non-profits throughout the year
Take breaks or brainstorm in our game room with ping pong & foosball
Casual Dress Code
The world is reading,and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
EOE-Race/Gender/Veterans/Disabled
We participate in EVerify.
EEO Poster in English
EEO Poster in Spanish
#J-18808-Ljbffr