Bicycle Transit Systems
Community Engagement Liaison - Indego Philadelphia
Bicycle Transit Systems, Phila, Pennsylvania, United States, 19117
Title:
Community Engagement Liaison
Location:
Philadelphia, PA
Reports to:
Community Engagement Manager
Job Type + Schedule:
Full-time, Non-exempt, 32 hours per week/4 days per week, 8:30am-5:00pm
Bicycle Transit Systems
is a woman-owned business with a mission to operate bike share systems that create connections in our communities and protect our planet. We operate and manage a portfolio of bike share systems across the United States, as well as a nation-wide customer service call center. Philadelphia's bike share program, Indego, launched in 2015 and has grown to 250 stations and 2500 bikes (electric and classic), and is nationally recognized as one of the most equitable bike share programs in the country. Coordinating growth within the communities we seek to serve is fundamental to how we operate and the Indego system is set to more than double in scale in the coming years. We are currently looking for a dedicated
Community Engagement Liaison
to join our team!"
The Community Engagement Liaison (CEL) is a key team member to the success of expansion of the Indego bike share program. The CEL will be responsible for implementing activities that help to establish and maintain Indego's presence with stakeholders and other community members. This position will help build the Indego network as a relevant tool to improve the lives of Philadelphians including historically marginalized communities. The CEL must be passionate about diversity, equity, inclusion and social justice, and understand the potential that bike share offers to improve the lives of all community members.
We are seeking an individual with the proven ability to listen and facilitate meaningful dialogue about Indego with communities including communities of color, low-income communities, and in some cases, communities with limited English language proficiency. The ability to represent the Indego brand in a way that yields a positive community impression along with expansion support is critical. A successful Community Engagement Liaison will be highly organized and comfortable managing multiple tasks, be a strong team player and have a problem-solving aptitude.
A few of the benefits we offer: Competitive compensation package Affordable medical, dental, and vision insurance options 401k with up to 4% employer match 4-Day work week 3 weeks PTO + 1 week sick time off per year Paid parental leave Pet-friendly workplace
Essential Duties and Responsibilities: • Execute outreach and engagement initiatives among bike share and community stakeholders to ensure that Indego expansion milestones are delivered on time. • Support the execution of outreach and engagement strategies that results in meaningful discussions with communities about bike share specific to station siting and system expansion. • Attend in-person site visits as needed to act as liaison between Bike Transit, OTIS, and community members. • Provide in-person support to the City of Philadelphia at community meetings as needed. • Support the process for data tracking for all engagement activities. • Input and ensure accuracy of all community engagement activities in database. • Escalate any OTIS and Community Member concerns to the Community Engagement Manager. • Support the successful execution of Marketing tactics by promoting discounts, passes, etc. • Support City of Philadelphia's and Bicycle Coalition of Greater Philadelphia's community engagement tactics for partnership in various activities including group rides, community events, special programs, etc. • Other duties as assigned
Education and/or Work Experience Requirements: • 1-2 years of strong community engagement and/or organizing experience working with diverse populations. • Extensive knowledge of and comfort level with traveling throughout the city • Experience working in culturally diverse environments with demonstrated cultural awareness and sensitivity • Proficient knowledge of Microsoft Office suite (including Word, Excel, and Outlook), Microsoft Teams, and ability to learn new software/productivity tools. • Bilingual (Spanish) is a plus. • Familiarity with Indego Bike Share System is strongly preferred. • Strong organizational and time management skills -- ability to prioritize, problem solve and remain calm under pressure. • Ability to enhance social relations within a team with the ability to work collaboratively to successfully execute tasks; ability to work independently with a high level of energy and contribute as part of a larger team. • Strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, community partners, clients, and members of the community. • Able to connect with, influence, and persuade stakeholders from various backgrounds and working styles; ability to work in a multicultural, multi-ethnic environment. • Ability to adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. • Dependability and ability to follow instructions; respond to management direction; able to function with minimal supervision communicate frequently. Able to work independently and use sound judgement in decision-making. • Strong accuracy and detail orientation • Ability to prioritize and handle multiple assignments at one time
Physical Requirements and Special Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • This is a full-time position where you will be expected to work 32 hours per week (4 days per week, 8 hours per day). Some hours outside of this, including nights and weekends, may be required. • This can be a hybrid role if desired. This role will sometimes require an on-site presence in the office or out in the field to address ad-hoc, in-person requests. • This job will often operate in a professional office located in a warehouse environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. • Job will typically be indoors, but outdoor site visits in various weather types and community meeting/event attendance will be required. • Ability to maintain regular, punctual attendance in accordance with company and department policy. • Any required travel would be local in scope, with travel outside of the local area rare. • Must be able to lift up to 20 lbs. • This role requires the ability to speak clearly so listeners can understand, understand the speech of another person, see details of objects that are less than a few feet away, stand or sit for several hours straight at a time, and bend or stoop as necessary.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer M/F/V/D
Community Engagement Liaison
Location:
Philadelphia, PA
Reports to:
Community Engagement Manager
Job Type + Schedule:
Full-time, Non-exempt, 32 hours per week/4 days per week, 8:30am-5:00pm
Bicycle Transit Systems
is a woman-owned business with a mission to operate bike share systems that create connections in our communities and protect our planet. We operate and manage a portfolio of bike share systems across the United States, as well as a nation-wide customer service call center. Philadelphia's bike share program, Indego, launched in 2015 and has grown to 250 stations and 2500 bikes (electric and classic), and is nationally recognized as one of the most equitable bike share programs in the country. Coordinating growth within the communities we seek to serve is fundamental to how we operate and the Indego system is set to more than double in scale in the coming years. We are currently looking for a dedicated
Community Engagement Liaison
to join our team!"
The Community Engagement Liaison (CEL) is a key team member to the success of expansion of the Indego bike share program. The CEL will be responsible for implementing activities that help to establish and maintain Indego's presence with stakeholders and other community members. This position will help build the Indego network as a relevant tool to improve the lives of Philadelphians including historically marginalized communities. The CEL must be passionate about diversity, equity, inclusion and social justice, and understand the potential that bike share offers to improve the lives of all community members.
We are seeking an individual with the proven ability to listen and facilitate meaningful dialogue about Indego with communities including communities of color, low-income communities, and in some cases, communities with limited English language proficiency. The ability to represent the Indego brand in a way that yields a positive community impression along with expansion support is critical. A successful Community Engagement Liaison will be highly organized and comfortable managing multiple tasks, be a strong team player and have a problem-solving aptitude.
A few of the benefits we offer: Competitive compensation package Affordable medical, dental, and vision insurance options 401k with up to 4% employer match 4-Day work week 3 weeks PTO + 1 week sick time off per year Paid parental leave Pet-friendly workplace
Essential Duties and Responsibilities: • Execute outreach and engagement initiatives among bike share and community stakeholders to ensure that Indego expansion milestones are delivered on time. • Support the execution of outreach and engagement strategies that results in meaningful discussions with communities about bike share specific to station siting and system expansion. • Attend in-person site visits as needed to act as liaison between Bike Transit, OTIS, and community members. • Provide in-person support to the City of Philadelphia at community meetings as needed. • Support the process for data tracking for all engagement activities. • Input and ensure accuracy of all community engagement activities in database. • Escalate any OTIS and Community Member concerns to the Community Engagement Manager. • Support the successful execution of Marketing tactics by promoting discounts, passes, etc. • Support City of Philadelphia's and Bicycle Coalition of Greater Philadelphia's community engagement tactics for partnership in various activities including group rides, community events, special programs, etc. • Other duties as assigned
Education and/or Work Experience Requirements: • 1-2 years of strong community engagement and/or organizing experience working with diverse populations. • Extensive knowledge of and comfort level with traveling throughout the city • Experience working in culturally diverse environments with demonstrated cultural awareness and sensitivity • Proficient knowledge of Microsoft Office suite (including Word, Excel, and Outlook), Microsoft Teams, and ability to learn new software/productivity tools. • Bilingual (Spanish) is a plus. • Familiarity with Indego Bike Share System is strongly preferred. • Strong organizational and time management skills -- ability to prioritize, problem solve and remain calm under pressure. • Ability to enhance social relations within a team with the ability to work collaboratively to successfully execute tasks; ability to work independently with a high level of energy and contribute as part of a larger team. • Strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, community partners, clients, and members of the community. • Able to connect with, influence, and persuade stakeholders from various backgrounds and working styles; ability to work in a multicultural, multi-ethnic environment. • Ability to adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. • Dependability and ability to follow instructions; respond to management direction; able to function with minimal supervision communicate frequently. Able to work independently and use sound judgement in decision-making. • Strong accuracy and detail orientation • Ability to prioritize and handle multiple assignments at one time
Physical Requirements and Special Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • This is a full-time position where you will be expected to work 32 hours per week (4 days per week, 8 hours per day). Some hours outside of this, including nights and weekends, may be required. • This can be a hybrid role if desired. This role will sometimes require an on-site presence in the office or out in the field to address ad-hoc, in-person requests. • This job will often operate in a professional office located in a warehouse environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. • Job will typically be indoors, but outdoor site visits in various weather types and community meeting/event attendance will be required. • Ability to maintain regular, punctual attendance in accordance with company and department policy. • Any required travel would be local in scope, with travel outside of the local area rare. • Must be able to lift up to 20 lbs. • This role requires the ability to speak clearly so listeners can understand, understand the speech of another person, see details of objects that are less than a few feet away, stand or sit for several hours straight at a time, and bend or stoop as necessary.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer M/F/V/D