Kocourek Subaru
Customer Experience Coordinator
Be the friendly voice. Be the connection. Be the reason guests come back.
As our
Customer Experience Coordinator , you’re the first hello and the lasting impression for guests calling any of our Kocourek locations. You’ll help schedule service appointments, answer questions, and keep our guests connected to the right people—while making every interaction feel easy, positive, and personal.
This role is perfect for someone who thrives in a fast-paced, structured environment, loves checking things off a to-do list, and brings great energy to every conversation. You’ll play a key role in driving service retention, showroom traffic, and overall guest satisfaction across all five Kocourek locations.
If you’re organized, upbeat, goal-driven, and enjoy being part of a team that keeps things moving—this might be your sweet spot.
What You’ll Be Doing Creating a standout guest experience
Answer and route incoming calls for all
fiveKocourek locations
with speed and professionalism
Schedule routine service appointments that keep guests coming back
Follow up with guests via call, email, or text who haven’t been in for service since their purchase
Send appointment reminders so guests stay on track
Driving engagement & retention
Complete daily VIN-based service retention tasks
Monitor online chats and schedule appointments based on guest requests
Help increase showroom traffic by connecting guests with the right sales team
Managing our online presence
Oversee online chats across all websites and ensure timely follow-up
Manage Google My Business and website updates for assigned locations
Monitor and respond to GMB reviews and social media comments
Regularly review website content to ensure accuracy and consistency
Bonus Points (Secondary Responsibilities)
Help plan dealership events and share creative ideas for marketing and social media
Assist with photos and videos for platforms like
TikTok, Facebook, and Instagram
Support the team with administrative tasks like filing, scanning, and shredding
You’ll Crush This Role If You…
Love talking to people and helping solve problems
Stay positive, organized, and focused—even on busy days
Enjoy working toward goals and being part of a team
Are comfortable juggling multiple tasks in a structured environment
Schedule & Pay: Monday–Saturday, up to 40 hours per week. Shifts range from
9:30 AM–6:00 PM
or
10:30 AM–7:00 PM , with rotating evenings and Saturdays. Saturday hours end at
4:00 PM . Pay:
$15.50–$16.50/hour.
Work Environment: Business casual, non-smoking office. No physical demands.
Equal Opportunity Employer: Kocourek Automotive is an equal opportunity employer and does not discriminate based on any protected status.
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As our
Customer Experience Coordinator , you’re the first hello and the lasting impression for guests calling any of our Kocourek locations. You’ll help schedule service appointments, answer questions, and keep our guests connected to the right people—while making every interaction feel easy, positive, and personal.
This role is perfect for someone who thrives in a fast-paced, structured environment, loves checking things off a to-do list, and brings great energy to every conversation. You’ll play a key role in driving service retention, showroom traffic, and overall guest satisfaction across all five Kocourek locations.
If you’re organized, upbeat, goal-driven, and enjoy being part of a team that keeps things moving—this might be your sweet spot.
What You’ll Be Doing Creating a standout guest experience
Answer and route incoming calls for all
fiveKocourek locations
with speed and professionalism
Schedule routine service appointments that keep guests coming back
Follow up with guests via call, email, or text who haven’t been in for service since their purchase
Send appointment reminders so guests stay on track
Driving engagement & retention
Complete daily VIN-based service retention tasks
Monitor online chats and schedule appointments based on guest requests
Help increase showroom traffic by connecting guests with the right sales team
Managing our online presence
Oversee online chats across all websites and ensure timely follow-up
Manage Google My Business and website updates for assigned locations
Monitor and respond to GMB reviews and social media comments
Regularly review website content to ensure accuracy and consistency
Bonus Points (Secondary Responsibilities)
Help plan dealership events and share creative ideas for marketing and social media
Assist with photos and videos for platforms like
TikTok, Facebook, and Instagram
Support the team with administrative tasks like filing, scanning, and shredding
You’ll Crush This Role If You…
Love talking to people and helping solve problems
Stay positive, organized, and focused—even on busy days
Enjoy working toward goals and being part of a team
Are comfortable juggling multiple tasks in a structured environment
Schedule & Pay: Monday–Saturday, up to 40 hours per week. Shifts range from
9:30 AM–6:00 PM
or
10:30 AM–7:00 PM , with rotating evenings and Saturdays. Saturday hours end at
4:00 PM . Pay:
$15.50–$16.50/hour.
Work Environment: Business casual, non-smoking office. No physical demands.
Equal Opportunity Employer: Kocourek Automotive is an equal opportunity employer and does not discriminate based on any protected status.
#J-18808-Ljbffr