Scranton Powersports
Job Summary
The Powersports Service Writer serves as the primary point of contact between customers and the service department. This role is responsible for delivering excellent customer service, accurately documenting service needs, and ensuring clear communication between customers and technicians. Previous service writing experience is preferred, but we are willing to
train the right candidate
with strong communication skills and a passion for the powersports industry.
Key Responsibilities
Greet customers and assist with service check-in and check-out
Listen to customer concerns and accurately document service requests
Create, manage, and update repair orders
Communicate recommended repairs, timelines, and estimates clearly to customers
Coordinate with technicians to ensure efficient workflow
Provide updates to customers throughout the service process
Ensure repair orders are complete and accurate for billing
Maintain a professional, organized service counter environment
Deliver a high level of customer satisfaction
Qualifications & Skills
Strong communication and customer service skills
Previous service writer or advisor experience preferred (training available for the right candidate)
Strong organizational and multitasking abilities
Attention to detail and accuracy
Ability to work in a fast-paced dealership environment
Prior experience in the powersports industry is a plus — whether professional or personal passion for the machines and lifestyle
What We Offer
Competitive pay- Base hourly and monthly bonus
On-the-job training and mentorship
Opportunity for advancement within the service department
Employee discounts on parts, accessories, and service
Team-oriented, powersports-focused work environment
Ideal Candidate This position is ideal for someone who enjoys working with people, staying organized, and being part of the powersports lifestyle — whether through past experience or personal passion.
#J-18808-Ljbffr
train the right candidate
with strong communication skills and a passion for the powersports industry.
Key Responsibilities
Greet customers and assist with service check-in and check-out
Listen to customer concerns and accurately document service requests
Create, manage, and update repair orders
Communicate recommended repairs, timelines, and estimates clearly to customers
Coordinate with technicians to ensure efficient workflow
Provide updates to customers throughout the service process
Ensure repair orders are complete and accurate for billing
Maintain a professional, organized service counter environment
Deliver a high level of customer satisfaction
Qualifications & Skills
Strong communication and customer service skills
Previous service writer or advisor experience preferred (training available for the right candidate)
Strong organizational and multitasking abilities
Attention to detail and accuracy
Ability to work in a fast-paced dealership environment
Prior experience in the powersports industry is a plus — whether professional or personal passion for the machines and lifestyle
What We Offer
Competitive pay- Base hourly and monthly bonus
On-the-job training and mentorship
Opportunity for advancement within the service department
Employee discounts on parts, accessories, and service
Team-oriented, powersports-focused work environment
Ideal Candidate This position is ideal for someone who enjoys working with people, staying organized, and being part of the powersports lifestyle — whether through past experience or personal passion.
#J-18808-Ljbffr