Inland Group
Posted Thursday, January 15, 2026 at 7:00 AM
Do you have a passion for elevating leasing performance, shaping customer experience, and driving operational excellence across a diverse portfolio? Inland Residential Real Estate Services, LLC is seeking an experienced
Manager, Leasing & Performance (MLP)
to influence best practices, enhance team capabilities, and champion performance improvements across all leasing and marketing functions. About the Role
The Manager, Leasing & Performance serves as the portfolio’s subject‑matter expert in leasing operations, CRM performance, customer satisfaction, and reputation management. This influential role sets performance standards, evaluates execution, and partners closely with site, regional, and corporate teams to maximize traffic quality, conversion rates, follow‑up discipline, and resident sentiment. This position also leads the organization’s leasing and marketing training strategy—designing programs, certifying peer trainers, and ensuring teams have the tools and knowledge needed to consistently deliver an exceptional customer experience. What You’ll Do
Leasing Performance & Operational Excellence
Establish portfolio‑wide leasing performance standards. Audit execution of leasing processes and provide coaching to site teams. Analyze traffic quality, conversions, follow‑up compliance, and overall performance metrics. Manage Shopping Reports, Customer Satisfaction Scores, and Online Reputation Scores (e.g., J Turner ORA). Publish performance scorecards and lead monthly performance reviews with leadership. CRM Performance Management
Serve as the functional owner for CRM performance, adoption, and data integrity. Monitor lead management, response times, follow‑up cadences, and pipeline hygiene. Build and maintain dashboards to track CRM metrics, agent productivity, and Marketing IQ performance. Marketing & Traffic Optimization
Partner with Marketing and Revenue Management to evaluate channel performance and recommend enhancements to drive qualified traffic and cost efficiency. Oversee analysis of Marketing IQ cost/performance data. Design, implement, and oversee training programs for leasing, marketing, and operations. Lead the peer training program: certify trainers, standardize materials, and maintain a training calendar. Facilitate onboarding and ongoing education for all Residential Property Management teams. Collaborate with HR, Marketing, Risk, and outsourced training vendors to ensure alignment and compliance. Compliance & Continuous Improvement
Ensure adherence to Fair Housing, ADA, FCRA, and company policies. Identify compliance gaps and elevate issues appropriately. Partner with Systems/IT and Marketing to pilot new tools and drive ongoing improvement. Perform additional tasks to support company goals as needed. What We’re Looking For
Education & Experience
Minimum
5 years of on-site property management experience
as a Leasing Consultant, Assistant Manager, or Property Manager. Strong proficiency in property management software, CRM systems, and Microsoft Office (Word, Excel, Outlook). Exceptional communication, coaching, and presentation abilities. Strong analytical and problem‑solving skills. Ability to work both independently and collaboratively. Expertise in customer experience, follow‑up best practices, and sales coaching. Professional presence with strong attention to detail. Knowledge of OSHA laws and willingness to complete required training. Why Join Us?
At Inland Residential, we are committed to creating an environment where employees can grow, contribute, and make a lasting impact on our residents and teams. You’ll play a vital role in shaping performance excellence across the portfolio and enhancing the customer experience at every level. Annual Base Salary Range: $ 75,000-$95,000 . This position is eligible to participate in the company’s annual discretionary bonus program. Inland offers a competitive range of
benefits
for eligible Full‑time employees: Medical/Dental/Vision insurance (PPO) Participation in the company 401(k) plan with a company match Vacation Time, Nine Paid Holidays, Three floating holidays per year Sick time Company‑paid life insurance equaling your annual base salary Company‑paid short‑term and long‑term disability This position is eligible as an internal promotion opportunity. To learn more about the Benefits Inland offers its employees please click thelink to learn more. Weare a drug‑free workplace. Pre‑employmentbackground checks and drug screeningis performed on all new hires, in accordance with applicable laws and regulations. We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes. We are an E‑Verify employer. Please click the followinglink to learn more.
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Manager, Leasing & Performance (MLP)
to influence best practices, enhance team capabilities, and champion performance improvements across all leasing and marketing functions. About the Role
The Manager, Leasing & Performance serves as the portfolio’s subject‑matter expert in leasing operations, CRM performance, customer satisfaction, and reputation management. This influential role sets performance standards, evaluates execution, and partners closely with site, regional, and corporate teams to maximize traffic quality, conversion rates, follow‑up discipline, and resident sentiment. This position also leads the organization’s leasing and marketing training strategy—designing programs, certifying peer trainers, and ensuring teams have the tools and knowledge needed to consistently deliver an exceptional customer experience. What You’ll Do
Leasing Performance & Operational Excellence
Establish portfolio‑wide leasing performance standards. Audit execution of leasing processes and provide coaching to site teams. Analyze traffic quality, conversions, follow‑up compliance, and overall performance metrics. Manage Shopping Reports, Customer Satisfaction Scores, and Online Reputation Scores (e.g., J Turner ORA). Publish performance scorecards and lead monthly performance reviews with leadership. CRM Performance Management
Serve as the functional owner for CRM performance, adoption, and data integrity. Monitor lead management, response times, follow‑up cadences, and pipeline hygiene. Build and maintain dashboards to track CRM metrics, agent productivity, and Marketing IQ performance. Marketing & Traffic Optimization
Partner with Marketing and Revenue Management to evaluate channel performance and recommend enhancements to drive qualified traffic and cost efficiency. Oversee analysis of Marketing IQ cost/performance data. Design, implement, and oversee training programs for leasing, marketing, and operations. Lead the peer training program: certify trainers, standardize materials, and maintain a training calendar. Facilitate onboarding and ongoing education for all Residential Property Management teams. Collaborate with HR, Marketing, Risk, and outsourced training vendors to ensure alignment and compliance. Compliance & Continuous Improvement
Ensure adherence to Fair Housing, ADA, FCRA, and company policies. Identify compliance gaps and elevate issues appropriately. Partner with Systems/IT and Marketing to pilot new tools and drive ongoing improvement. Perform additional tasks to support company goals as needed. What We’re Looking For
Education & Experience
Minimum
5 years of on-site property management experience
as a Leasing Consultant, Assistant Manager, or Property Manager. Strong proficiency in property management software, CRM systems, and Microsoft Office (Word, Excel, Outlook). Exceptional communication, coaching, and presentation abilities. Strong analytical and problem‑solving skills. Ability to work both independently and collaboratively. Expertise in customer experience, follow‑up best practices, and sales coaching. Professional presence with strong attention to detail. Knowledge of OSHA laws and willingness to complete required training. Why Join Us?
At Inland Residential, we are committed to creating an environment where employees can grow, contribute, and make a lasting impact on our residents and teams. You’ll play a vital role in shaping performance excellence across the portfolio and enhancing the customer experience at every level. Annual Base Salary Range: $ 75,000-$95,000 . This position is eligible to participate in the company’s annual discretionary bonus program. Inland offers a competitive range of
benefits
for eligible Full‑time employees: Medical/Dental/Vision insurance (PPO) Participation in the company 401(k) plan with a company match Vacation Time, Nine Paid Holidays, Three floating holidays per year Sick time Company‑paid life insurance equaling your annual base salary Company‑paid short‑term and long‑term disability This position is eligible as an internal promotion opportunity. To learn more about the Benefits Inland offers its employees please click thelink to learn more. Weare a drug‑free workplace. Pre‑employmentbackground checks and drug screeningis performed on all new hires, in accordance with applicable laws and regulations. We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes. We are an E‑Verify employer. Please click the followinglink to learn more.
#J-18808-Ljbffr