Carrier Relations Specialist

We Insure is seeking a Carrier Relations Specialist to play a critical role in supporting our agents by managing carrier appointments, resolving complex issues, and driving strategic initiatives that enhance carrier relationships. This role requires strong independent decision making, critical thinking, and a proactive, solutions oriented mindset.The Carrier Relations Specialist will work closely with and provide direct support to the Carrier Relations leadership team, while also continuing to coach and mentor the Carrier Processing Specialists on best practices, issue resolution, and internal processes. This individual will serve as a subject matter expert and escalation point, helping ensure consistent service and agent satisfaction. **Location:** Austin, TX (Hybrid)**Key Responsibilities** Support the Carrier Relations Training Manager in the planning and delivery of agent-facing carrier trainings, drop-in sessions, and resource development Collaborate with the Carrier Relations Supervisor to align on priorities, resolve high-level concerns, and drive efficiency Work with internal stakeholders (Legal, Compliance, Onboarding) to ensure carrier documentation is complete, accurate, and compliant**Qualifications & Requirements** 3+ years of experience in carrier relations, agency operations, or a related field within property & casualty insurance Demonstrated ability to coach others, make independent decisions, and manage priorities in a remote, fast-paced environment In-depth knowledge of carrier appointment processes, agency workflows, and insurance operations Excellent communication, troubleshooting, and relationship-building skills Proficient in Microsoft Excel (VLOOKUP, Pivot Tables), with experience in EPIC and Power BI preferred Experience with insurance licensing, contract review, or compliance processes is a plus **Physical Requirements:**While performing the duties of this job, the employee is frequently required to stand; walk; talk and hear; sit for extended periods of time; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.** We’re a leader in the space. We foster ongoing innovation. You get all the benefits of a growing and fast-paced company, while enjoying a very entrepreneurial culture.* The team is really motivating. You’ll work with people who are as energetic, smart, and determined as you are. You’ll be managed by the best, too.* Your work will be immediately impactful. You’ll be able to see your direct impact on our growth. You won’t be just another cog in the wheel.* We embrace change. This is not where you'll find ‘predictable’. Our team wears many hats and has to go with the flow to deliver on our goals and get the job done.* We are a team of collaborators. We work together to ensure the best possible solutions for our internal teams. It is common for us to get outside our swim lanes.* Our environment provides continuous learning. Team members often have to branch out of their comfort zone. Taking ownership is an opportunity and we believe failures might lead to a better solution.### Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.We Insure, LLC. is an independent insurance franchise that takes immense pride in providing like-minded entrepreneurs with successful agency ownership. With more than 200 agency locations in 35 states, We Insure continues to grow rapidly and supports our agency owners, customers, and carriers by facilitating faster service, greater efficiencies, better choices, and improved bottom lines. What makes We Insure stand out: we are data-driven for better value and people-led for better service. *And our leadership is seeking more highly motivated, career-driven people to help lead our efforts!*We Insure has received countless awards including Jacksonville Business Journal’s Best Places to Work and Fastest-Growing Private Companies, and Inc.’s 5000 Fastest Growing Companies. If you are looking for a long-term career in a supportive, goal-driven, growth environment with a company that believes in developing its people, We Insure is the right fit for you and we encourage you to apply today! #J-18808-Ljbffr