Discover Impactful Work:
Are you ready to be the driving force behind seamless order processing from quote to delivery? Unity Lab Services offers integrated lab services, support, and supply management with customized solutions and expert service. We're seeking an upbeat Order Management Specialist to ensure smooth order processing that maintains customer satisfaction, and team alignment.
A Day in the Life:
Assist customers with order-related tasks through systems like SAP/Oracle, Salesforce, and EDI portals, including entering, updating, canceling, or expediting orders and returns.
Resolve customer inquiries about pricing, availability, delivery status, invoices, credits, and deductions, aiming for first-contact resolution.
Identify and fix EDI "kick-out" errors and ensure accurate data.
Follow guidelines to complete tasks on time and accurately.
Collaborate with Supply Chain, Logistics, Finance, and Commercial.
Monitor order progress, identify potential delays, and suggest workflow improvements.
Additional responsibilities may be assigned by management as needed.
Keys to Success:
Education
High school diploma or equivalent required. Associate's degree preferred.
Experience
3-4 years proven experience in customer service, order management, or call centers, ideally with experience resolving order or delivery-related issues.
Comfort guiding peersyou've informally mentored or led small process initiatives
Knowledge, Skills, Abilities
- Proficiency in Microsoft 365 and familiarity with multiple ordering systems (SAP, Oracle, Salesforce, Ariba, Coupa, etc.).
- Friendly, solution-focused communicator with strong written and verbal English skills.
- Attention to detail and proven time-management skills in a fast-paced, team-oriented environment.
- Problem-solver's mindsetable to recognize issues, diagnose root causes, and propose practical fixes.
Physical Requirements / Work Environment
The role may involve working in areas with chemical-based allergens such as penicillin and tetracycline. Proper PPE will be required, which may include: lab coats, coveralls, facemasks, hairnets, gloves, safety glasses, and steel-toe shoes. There is expected to be routine lifting or moving packages up to 40 lbs and occasionally up to 50 lbs using proper techniques, as well as using material handling equipment like pushcarts, pallet jacks, mobile cylinders, and forklifts, with push/pull efforts up to 100 lbs. There may be frequent standing, walking, bending, climbing steps, and assisting with staging or checking order accuracy in environments with varying temperatures. Occasional overtime, holidays, or weekend shifts as needed is required.
Benefits
We offer comprehensive healthcare, paid holidays, tuition reimbursement, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - integrity, intensity, innovation, and involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds, and perspectives are valued.
Compensation and Benefits
The hourly pay range estimated for this position based in Maryland is $21.76$32.63.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount