Rotary Recovery
Community Outreach/Business Development Representative
Rotary Recovery, Northbrook, Illinois, us, 60065
Community Outreach/Business Development Representative (Substance Use Disorder Outpatient Services)
Full Time - Work in the field position; meetings on site as necessary
Job Summary
The Community Outreach/Business Development Representative serves as the primary ambassador between the outpatient substance use disorder treatment facility and the surrounding community. This role focuses on building referral relationships, increasing program visibility, and educating community partners about available treatment services while maintaining compliance with healthcare regulations and a compassionate, recovery-oriented approach.
Key Responsibilities
Community Outreach & Referral Development
Develop and maintain strong relationships with referral sources, including healthcare providers, hospitals, probation/parole offices, schools, employers, shelters, and community organizations Educate community partners on outpatient substance use disorder services, eligibility, and referral processes Represent the facility at health fairs, community meetings, recovery events, and professional networking events Marketing & Program Promotion
Support marketing strategies that increase awareness of outpatient SUD services Distribute marketing materials while ensuring compliance with HIPAA and ethical standards Assist with outreach campaigns targeting underserved or high-risk populations Collaborate with leadership and clinical teams to ensure accurate representation of services Community Education & Advocacy
Provide presentations and informational sessions on substance use disorder treatment, recovery resources, and harm reduction (as appropriate) Serve as a point of contact for community questions regarding services and access to care Promote stigma-reducing messaging and trauma-informed communication Data Tracking & Reporting
Track referral activity, outreach efforts, and community engagement outcomes Maintain outreach logs and contact databases Provide regular reports on outreach effectiveness and referral trends Qualifications Required
High school diploma or equivalent (Associate’s or Bachelor’s degree in Marketing, Communications, Public Health, Social Work, or related field preferred) Experience in healthcare marketing, community outreach, or behavioral health services Strong interpersonal, presentation, and relationship-building skills Understanding of confidentiality and HIPAA compliance Preferred
Experience working with substance use disorder or mental health populations Knowledge of local healthcare systems and community resources Bilingual or multilingual skills Lived experience or recovery-informed perspective (where appropriate and compliant with organizational policy) Skills & Competencies
Trauma-informed and culturally responsive communication Professional relationship development Ethical marketing and healthcare compliance awareness Public speaking and community education Organization, documentation, and time management Work Environment
Combination of office, community, and field-based work Flexible schedule may include evenings or weekends for outreach events Local travel required Physical Requirements
Ability to attend off-site events and transport educational materials
Develop and maintain strong relationships with referral sources, including healthcare providers, hospitals, probation/parole offices, schools, employers, shelters, and community organizations Educate community partners on outpatient substance use disorder services, eligibility, and referral processes Represent the facility at health fairs, community meetings, recovery events, and professional networking events Marketing & Program Promotion
Support marketing strategies that increase awareness of outpatient SUD services Distribute marketing materials while ensuring compliance with HIPAA and ethical standards Assist with outreach campaigns targeting underserved or high-risk populations Collaborate with leadership and clinical teams to ensure accurate representation of services Community Education & Advocacy
Provide presentations and informational sessions on substance use disorder treatment, recovery resources, and harm reduction (as appropriate) Serve as a point of contact for community questions regarding services and access to care Promote stigma-reducing messaging and trauma-informed communication Data Tracking & Reporting
Track referral activity, outreach efforts, and community engagement outcomes Maintain outreach logs and contact databases Provide regular reports on outreach effectiveness and referral trends Qualifications Required
High school diploma or equivalent (Associate’s or Bachelor’s degree in Marketing, Communications, Public Health, Social Work, or related field preferred) Experience in healthcare marketing, community outreach, or behavioral health services Strong interpersonal, presentation, and relationship-building skills Understanding of confidentiality and HIPAA compliance Preferred
Experience working with substance use disorder or mental health populations Knowledge of local healthcare systems and community resources Bilingual or multilingual skills Lived experience or recovery-informed perspective (where appropriate and compliant with organizational policy) Skills & Competencies
Trauma-informed and culturally responsive communication Professional relationship development Ethical marketing and healthcare compliance awareness Public speaking and community education Organization, documentation, and time management Work Environment
Combination of office, community, and field-based work Flexible schedule may include evenings or weekends for outreach events Local travel required Physical Requirements
Ability to attend off-site events and transport educational materials