Remote Jobs
Bilingual (French/English) Service Desk Analyst
Remote Jobs, Phila, Pennsylvania, United States
Why consider this job opportunity
Salary up to $18 per hour plus language bonus Comprehensive benefits package including medical, dental, and vision insurance Access to a 401k retirement account Opportunity for career advancement and growth within a global technology firm Supportive and collaborative work environment Flexibility of working remotely What to Expect (Job Responsibilities)
Provide Level 1 technical support for end-users through phone, email, or chat Identify and diagnose technical issues and provide effective solutions Escalate unresolved issues to higher support levels with proper documentation Ensure accurate recording, categorization, documentation, and closure of all support tickets Drive positive customer experience by delivering timely responses and professional interactions What is Required (Qualifications)
Minimum 6 months experience in a Service Desk or technical support role Minimum 6 months customer service experience in a professional setting Bilingual in both English and French (oral and written) High School Diploma or GED Strong troubleshooting, documentation, and communication skills How to Stand Out (Preferred Qualifications)
Associate degree in a related field is preferred
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Salary up to $18 per hour plus language bonus Comprehensive benefits package including medical, dental, and vision insurance Access to a 401k retirement account Opportunity for career advancement and growth within a global technology firm Supportive and collaborative work environment Flexibility of working remotely What to Expect (Job Responsibilities)
Provide Level 1 technical support for end-users through phone, email, or chat Identify and diagnose technical issues and provide effective solutions Escalate unresolved issues to higher support levels with proper documentation Ensure accurate recording, categorization, documentation, and closure of all support tickets Drive positive customer experience by delivering timely responses and professional interactions What is Required (Qualifications)
Minimum 6 months experience in a Service Desk or technical support role Minimum 6 months customer service experience in a professional setting Bilingual in both English and French (oral and written) High School Diploma or GED Strong troubleshooting, documentation, and communication skills How to Stand Out (Preferred Qualifications)
Associate degree in a related field is preferred
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