US047 Mercer (US) LLC
Workday AMS Absence Enablement Strategy, Lead Consultant
US047 Mercer (US) LLC, Granite Heights, Wisconsin, United States
Position Overview
We are seeking a talented individual to join our Digital Transformation team at Mercer. This role will be based anywhere in the United States. The Lead Consultant, Workday AMS Absence Enablement and Strategy is a new position in Mercer’s Workday AMS Consulting organization. This role is designed to elevate the way we deliver Workday AMS by combining functional oversight and execution, consultant enablement, and client‑facing thought leadership. The individual in this role will ensure quality and consistency by mentoring peers, serving as a SME and escalation point, and taking direct leadership of complex cases. They will also develop strategic direction through thought leadership and alignment with Mercer’s broader Career and HR transformation offerings. In short, this role bridges execution, enablement, and strategy. Key Responsibilities
Triage incoming Absence tickets, confirming scope. Provide initial estimates and validate effort to ensure realistic client expectations. Monitor ticket progression across the Absence workstream for consistency and timely execution. Serve as the functional domain leader, providing guidance, enablement, and ongoing support to consultants. Mentor and coach team members, fostering skill development and knowledge sharing. Partner with Delivery leadership to ensure resource alignment within functional domains. Act as the escalation point and SME for complex or sensitive client issues. Assume direct ownership of high‑impact or critical tickets when required. Collaborate cross‑functionally with other domain leads to ensure seamless client support. Develop and deliver thought leadership content, including webinars, enablement guides, and best‑practice materials to support AMS clients. Contribute to Mercer AMS packages by driving proactive, one‑to‑many engagement models. Represent Mercer AMS in industry forums, release overviews, and knowledge‑sharing initiatives. Liaise with Mercer’s Career business to align AMS functional expertise with broader Mercer offerings. Identify opportunities to expand client value through additional Mercer capabilities. Partner with Customer Success Managers (CSMs) to proactively identify retention and growth. Required Qualifications
Active Workday Certification in Workday Absence (Workday Pro or Workday Partner certification). 5+ years of experience as a certified Workday consultant at the level of a subject matter expert. 5+ years of post‑production support for Workday Absence. Proven ability to mentor, coach, and enable consultants; experience serving as an SME or escalation point. Ability to connect tactical AMS delivery with broader HR/technology transformation initiatives. Excellent written and verbal communication skills. Passion for exceptional customer service and collaboration. Ability to navigate client‑facing situations and coordinate support resources. Benefits
Professional development opportunities and supportive leaders. A vibrant and inclusive culture that encourages collaboration and innovation. A range of career opportunities and comprehensive benefits including health, welfare, tuition assistance, 401(k) and more. Equal Opportunity Employer
Marsh McLennan (NYSE: MMC) is a global leader in helping clients realize their investment objectives, shape the future of work, and enhance health and retirement outcomes for their people. We are committed to embracing a diverse, inclusive and flexible work environment and aim to attract and retain the best people. All qualified applicants will receive consideration for employment without regard to age, background, disability, ethnicity, gender identity or expression, marital status, nationality, parental status, religion, sexual orientation, or other protected characteristics.
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We are seeking a talented individual to join our Digital Transformation team at Mercer. This role will be based anywhere in the United States. The Lead Consultant, Workday AMS Absence Enablement and Strategy is a new position in Mercer’s Workday AMS Consulting organization. This role is designed to elevate the way we deliver Workday AMS by combining functional oversight and execution, consultant enablement, and client‑facing thought leadership. The individual in this role will ensure quality and consistency by mentoring peers, serving as a SME and escalation point, and taking direct leadership of complex cases. They will also develop strategic direction through thought leadership and alignment with Mercer’s broader Career and HR transformation offerings. In short, this role bridges execution, enablement, and strategy. Key Responsibilities
Triage incoming Absence tickets, confirming scope. Provide initial estimates and validate effort to ensure realistic client expectations. Monitor ticket progression across the Absence workstream for consistency and timely execution. Serve as the functional domain leader, providing guidance, enablement, and ongoing support to consultants. Mentor and coach team members, fostering skill development and knowledge sharing. Partner with Delivery leadership to ensure resource alignment within functional domains. Act as the escalation point and SME for complex or sensitive client issues. Assume direct ownership of high‑impact or critical tickets when required. Collaborate cross‑functionally with other domain leads to ensure seamless client support. Develop and deliver thought leadership content, including webinars, enablement guides, and best‑practice materials to support AMS clients. Contribute to Mercer AMS packages by driving proactive, one‑to‑many engagement models. Represent Mercer AMS in industry forums, release overviews, and knowledge‑sharing initiatives. Liaise with Mercer’s Career business to align AMS functional expertise with broader Mercer offerings. Identify opportunities to expand client value through additional Mercer capabilities. Partner with Customer Success Managers (CSMs) to proactively identify retention and growth. Required Qualifications
Active Workday Certification in Workday Absence (Workday Pro or Workday Partner certification). 5+ years of experience as a certified Workday consultant at the level of a subject matter expert. 5+ years of post‑production support for Workday Absence. Proven ability to mentor, coach, and enable consultants; experience serving as an SME or escalation point. Ability to connect tactical AMS delivery with broader HR/technology transformation initiatives. Excellent written and verbal communication skills. Passion for exceptional customer service and collaboration. Ability to navigate client‑facing situations and coordinate support resources. Benefits
Professional development opportunities and supportive leaders. A vibrant and inclusive culture that encourages collaboration and innovation. A range of career opportunities and comprehensive benefits including health, welfare, tuition assistance, 401(k) and more. Equal Opportunity Employer
Marsh McLennan (NYSE: MMC) is a global leader in helping clients realize their investment objectives, shape the future of work, and enhance health and retirement outcomes for their people. We are committed to embracing a diverse, inclusive and flexible work environment and aim to attract and retain the best people. All qualified applicants will receive consideration for employment without regard to age, background, disability, ethnicity, gender identity or expression, marital status, nationality, parental status, religion, sexual orientation, or other protected characteristics.
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