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Citizens

Citizens Teller - Bilingual - Haitian Creole

Citizens, Boston, Massachusetts, us, 02298

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Citizens Teller

role at

Citizens

Posted End Date: 02/07/2026

Overview The

Citizens Teller

makes a real difference for customers and branch teams by greeting customers, demonstrating technology use, and providing personalized financial advice.

What You’ll Do You’ll greet customers in our lobbies, demonstrate how to use our mobile app and ATMs for simple transactions, create amazing customer experiences, and refer customers to Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers and respond to questions and concerns. All financial policies and procedures are followed, including proper cash handling and state and local laws.

What You’ll Get

Meaningful work & relationships – Help customers with important financial decisions such as building a business, buying a house, paying for school, or achieving long‑term goals.

Commitment to community – 4 hours of paid time off annually for volunteering and donations to eligible 501(c)(3) organizations matched up to $1,000.

Career opportunities, reward & upskilling – Promotions, training, coaching, career planning and development resources to grow your career.

Exceptional benefits – Comprehensive health care coverage, 401 K with corporate match, tuition assistance, mental health & wellbeing programs, student loan refinancing discounts, and more.

Required Qualifications

High School degree or GED

Minimum of 6 months experience processing transactions (cash and/or digital payments)

Minimum of 1 year demonstrated customer experience, recommending and referring products and services

Strong listening and communication skills

Ability to ask questions and identify needs for long‑term relationships

Problem‑solving skills and customer issue resolution

Customer‑centric service orientation

Comfortable with digital technology supporting business goals

Availability for branch hours, including weekends and evenings

Completion of a video interview assessment within 7 days of link receipt

Preferred Skills/Experience

1 year of experience processing transactions (cash and/or digital payments)

Motivates others through collaboration

Process‑oriented, energetic, detail‑oriented, ability to multitask

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Varies with branch needs; may include weekends and evenings

Salary range: $24.19 – $27.00 per hour (actual pay based on location, skills, experience)

Benefits: Competitive pay, medical, dental, vision, retirement benefits, maternity/paternity leave, flexible arrangements, education reimbursement, wellness programs

Equal Employment Opportunity Citizens and its subsidiaries provide equal employment and advancement opportunities to all applicants without regard to protected characteristics.

Why Work for Us Citizens offers a customer‑centric culture, community impact, supportive teamwork, training, and tools for career growth.

Referrals increase your chances of interviewing at Citizens by 2x.

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