Charter Communications
Account Manager, Spectrum Community Solulitions
Charter Communications, Florida, New York, United States
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
JOB SUMMARY
The Spectrum Community Solutions (SCS) Account Manager is responsible for the negotiation and documentation of Rights-of-Entry (ROE) and certain Renewal Bulk agreements with residential multiple dwelling unit (MDU) properties from developers, builders, property owners and management firms. The Account Manager will build ongoing relationships while carrying a quota of upsells and renewals aimed at maximizing product/service, penetration and revenue. RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience. Develop and implement strategic sales presentations to owners of MDU's for the purpose of securing long term Rights-of-Entry. Negotiate high volume competitive residential service agreements based on established strategic, financial, legal and operational criteria (new properties, new construction, existing properties). Interface regularly with high‑level clientele, including C‑Suite Executives, Property Owners, Coop/Condo Board Members, lawyers, Building Managers, Developers, government officials, etc. Develop proposals and contracts to align with Company standards. Keep existing and prospective clients informed of current product offerings, services, rates, and promotions on an ongoing basis. Work with Sales Engineers and Sales Leadership to qualify new leads and request site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management. Maintain sales databases necessary to report sales activity and maintain customer satisfaction. Follow up on all leads, inquiries, and other messages in a timely manner to provide exceptional customer experience, and escalate issues as necessary. Coordinate with other internal departments as necessary. Attend meetings, networking events, and training sessions as required. Perform other duties as required. REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English. Effective negotiation skills and experience in contract proposal and review. Working knowledge of computer networking, LAN and WAN technologies, high‑capacity and fiber‑connected networks. Highly effective verbal, written, and interpersonal skills. Must be self‑motivated and work efficiently within deadlines. Ability to adapt communication style and maintain professional poise with all levels of Company employees, vendors/service providers, customers and prospective customers. Valid driver’s license, satisfactory driving record within Company required standards and auto insurance. Required Education
Minimum of a Bachelor's degree from a four‑year college or university or relevant work experience. Required Related Work Experience and Number of Years
Sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in an MDU environment – 3+ years. Experience in drafting and negotiating proposals and contracts in the cable television, residential property management, or real estate development industries – 3+ years. Recent experience in negotiating long‑term R.O.E agreements with owners of MDU's; familiarity with operations, marketing or other aspects of the cable industry. PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Proficiency utilizing CRM systems (Salesforce). Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook). Experience with automated reporting and analysis applications preferred. Experienced in strategic planning. Effective problem‑solving skills. WORKING CONDITIONS
Office environment; travel as required may be up to 50% of time. Travel will primarily include day trips with occasional overnight travel required. Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
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The Spectrum Community Solutions (SCS) Account Manager is responsible for the negotiation and documentation of Rights-of-Entry (ROE) and certain Renewal Bulk agreements with residential multiple dwelling unit (MDU) properties from developers, builders, property owners and management firms. The Account Manager will build ongoing relationships while carrying a quota of upsells and renewals aimed at maximizing product/service, penetration and revenue. RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience. Develop and implement strategic sales presentations to owners of MDU's for the purpose of securing long term Rights-of-Entry. Negotiate high volume competitive residential service agreements based on established strategic, financial, legal and operational criteria (new properties, new construction, existing properties). Interface regularly with high‑level clientele, including C‑Suite Executives, Property Owners, Coop/Condo Board Members, lawyers, Building Managers, Developers, government officials, etc. Develop proposals and contracts to align with Company standards. Keep existing and prospective clients informed of current product offerings, services, rates, and promotions on an ongoing basis. Work with Sales Engineers and Sales Leadership to qualify new leads and request site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management. Maintain sales databases necessary to report sales activity and maintain customer satisfaction. Follow up on all leads, inquiries, and other messages in a timely manner to provide exceptional customer experience, and escalate issues as necessary. Coordinate with other internal departments as necessary. Attend meetings, networking events, and training sessions as required. Perform other duties as required. REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English. Effective negotiation skills and experience in contract proposal and review. Working knowledge of computer networking, LAN and WAN technologies, high‑capacity and fiber‑connected networks. Highly effective verbal, written, and interpersonal skills. Must be self‑motivated and work efficiently within deadlines. Ability to adapt communication style and maintain professional poise with all levels of Company employees, vendors/service providers, customers and prospective customers. Valid driver’s license, satisfactory driving record within Company required standards and auto insurance. Required Education
Minimum of a Bachelor's degree from a four‑year college or university or relevant work experience. Required Related Work Experience and Number of Years
Sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in an MDU environment – 3+ years. Experience in drafting and negotiating proposals and contracts in the cable television, residential property management, or real estate development industries – 3+ years. Recent experience in negotiating long‑term R.O.E agreements with owners of MDU's; familiarity with operations, marketing or other aspects of the cable industry. PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Proficiency utilizing CRM systems (Salesforce). Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook). Experience with automated reporting and analysis applications preferred. Experienced in strategic planning. Effective problem‑solving skills. WORKING CONDITIONS
Office environment; travel as required may be up to 50% of time. Travel will primarily include day trips with occasional overnight travel required. Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
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