Job Description
YM Careers Network partners with Momentive-powered association job boards to help employers connect with highly qualified, credentialed talent that general job boards often miss. We specialize in niche and professional verticals, including healthcare, engineering, finance, accounting, and other regulated or credential-driven fields, were targeted reach and relevance matter most.
What We Do YM Careers Network partners with Momentive-powered association job boards to help employers connect with highly qualified, credentialed talent that general job boards often miss. We specialize in niche and professional verticals, including healthcare, engineering, finance, accounting, and other regulated or credential-driven fields, were targeted reach and relevance matter most.
Your Team Strategic Account Managers serve as trusted advisors to our most important employer clients, managing complex relationships across the YM Careers Network. You’ll support organizations with ongoing recruitment needs, helping them maximize the value of their investment through strategic guidance, proactive relationship management, and consultative selling.
This role is primarily focused on account management and growth, including renewals, expansion, and helping clients leverage the full suite of recruitment advertising solutions. Identifying and developing new opportunities within your portfolio and assigned industry verticals is a key metric of success.
Position Overview The Strategic Account Manager owns the success and growth of a portfolio of high‑value employer accounts. This is a relationship‑driven, client‑focused role requiring deep discovery skills, strategic thinking, and the ability to position recruitment advertising solutions that align with client hiring goals.
You’ll conduct ongoing health checks, manage renewals, identify upsell/cross‑sell opportunities, and serve as the voice of the client internally while driving measurable growth in client spend and engagement.
RESPONSIBILITIES Client Relationship Management
Proactively manage a portfolio of assigned clients through regular health checks, performance reviews, and strategic planning sessions
Build deep, trust‑based relationships with key stakeholders and decision‑makers
Act as the voice of the client internally, advocating for their needs while demonstrating company vision and values
Establish clear communication channels and manage client expectations effectively
Account Growth & Expansion
Identify and execute upsell opportunities to increase client annualized spend
Conduct discovery conversations to uncover additional hiring needs and expansion opportunities
Position and recommend recruitment advertising products, employer branding solutions, and recruiting events aligned to client needs
Drive product adoption across the full suite of offerings
Exceed annual bookings targets
Renewals & Retention
Own the contract renewal process for assigned accounts
Monitor account health indicators and proactively address risk
Ensure high renewal rates through value demonstration and strategic partnership
Strategic Consultation
Serve as a subject matter expert (SME) on recruitment advertising best practices
Provide proactive, industry‑informed strategies based on client hiring goals and market conditions
Clearly communicate the value proposition of recruitment advertising solutions
Leverage client data and insights to recommend optimization strategies
Performance & Accountability
Achieve targeted KPIs including client renewal rates, daily meetings, product‑specific sales targets, and growth targets
Meet or exceed monthly, quarterly, and annual revenue goals
Consistently log all client communication and activities in Salesforce and Gong
Analyze and report on account statuses, trends, and overall client health to management
Collaboration & Feedback
Escalate unresolved client concerns and feedback to management appropriately
Proactively share recommendations to improve process quality, effectiveness, and efficiency
Partner with internal teams to deliver exceptional client outcomes
QUALIFICATIONS
5+ years in account management, client success, or B2B sales
Proven track record of meeting or exceeding renewal, retention, and revenue growth KPIs
Strong background in consultative selling and relationship development
Ability to manage complex accounts and navigate multiple stakeholder relationships
Excellent communication and interpersonal skills, both written and verbal
Comfortable handling escalations and managing difficult conversations with professionalism
Forward‑thinking approach to identifying and pursuing growth opportunities
Bachelor's degree in business, marketing, or related field (or equivalent experience)
Technical Skills
Proficient in Salesforce or similar CRM platforms
Experience with sales engagement tools such as Gong
Advanced knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, Outlook)
Ability to analyze and interpret client data, usage metrics, and account health indicators
SUCCESS INDICATORS
High client renewal and retention rates
Consistent achievement of revenue growth and upsell targets
Strong product adoption across assigned portfolio
Demonstrated ability to build long‑term, trust‑based client relationships
Accurate forecasting and pipeline management
Proactive identification of at‑risk accounts with successful mitigation strategies
Work Environment and Flexibility Enjoy the best of both worlds with our hybrid work schedule. This role is based at our vibrant 3 Ravinia office (3 Ravinia Dr, Atlanta, GA 30346) three days a week (Tuesday through Thursday) with the flexibility to work remotely on Mondays and Fridays.
About Us Momentive Software amplifies the impact of over 20,000 purpose‑driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission‑driven nonprofits and associations rely on Momentive’s cloud‑based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
Why Work Here? At Momentive Software, we’re a team of passionate problem‑solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
Medical, Dental & Vision Benefits 401(k) Savings Plan with company match Flexible Planned Paid Time Off Generous Sick Leave Inclusive & Welcoming Environment Purpose‑Driven Culture Work‑Life Balance Commitment to Community Involvement Employer‑Paid Parental Leave Employer‑Paid Short‑Term Disability Remote Work Flexibility
EEO Statement Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.
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What We Do YM Careers Network partners with Momentive-powered association job boards to help employers connect with highly qualified, credentialed talent that general job boards often miss. We specialize in niche and professional verticals, including healthcare, engineering, finance, accounting, and other regulated or credential-driven fields, were targeted reach and relevance matter most.
Your Team Strategic Account Managers serve as trusted advisors to our most important employer clients, managing complex relationships across the YM Careers Network. You’ll support organizations with ongoing recruitment needs, helping them maximize the value of their investment through strategic guidance, proactive relationship management, and consultative selling.
This role is primarily focused on account management and growth, including renewals, expansion, and helping clients leverage the full suite of recruitment advertising solutions. Identifying and developing new opportunities within your portfolio and assigned industry verticals is a key metric of success.
Position Overview The Strategic Account Manager owns the success and growth of a portfolio of high‑value employer accounts. This is a relationship‑driven, client‑focused role requiring deep discovery skills, strategic thinking, and the ability to position recruitment advertising solutions that align with client hiring goals.
You’ll conduct ongoing health checks, manage renewals, identify upsell/cross‑sell opportunities, and serve as the voice of the client internally while driving measurable growth in client spend and engagement.
RESPONSIBILITIES Client Relationship Management
Proactively manage a portfolio of assigned clients through regular health checks, performance reviews, and strategic planning sessions
Build deep, trust‑based relationships with key stakeholders and decision‑makers
Act as the voice of the client internally, advocating for their needs while demonstrating company vision and values
Establish clear communication channels and manage client expectations effectively
Account Growth & Expansion
Identify and execute upsell opportunities to increase client annualized spend
Conduct discovery conversations to uncover additional hiring needs and expansion opportunities
Position and recommend recruitment advertising products, employer branding solutions, and recruiting events aligned to client needs
Drive product adoption across the full suite of offerings
Exceed annual bookings targets
Renewals & Retention
Own the contract renewal process for assigned accounts
Monitor account health indicators and proactively address risk
Ensure high renewal rates through value demonstration and strategic partnership
Strategic Consultation
Serve as a subject matter expert (SME) on recruitment advertising best practices
Provide proactive, industry‑informed strategies based on client hiring goals and market conditions
Clearly communicate the value proposition of recruitment advertising solutions
Leverage client data and insights to recommend optimization strategies
Performance & Accountability
Achieve targeted KPIs including client renewal rates, daily meetings, product‑specific sales targets, and growth targets
Meet or exceed monthly, quarterly, and annual revenue goals
Consistently log all client communication and activities in Salesforce and Gong
Analyze and report on account statuses, trends, and overall client health to management
Collaboration & Feedback
Escalate unresolved client concerns and feedback to management appropriately
Proactively share recommendations to improve process quality, effectiveness, and efficiency
Partner with internal teams to deliver exceptional client outcomes
QUALIFICATIONS
5+ years in account management, client success, or B2B sales
Proven track record of meeting or exceeding renewal, retention, and revenue growth KPIs
Strong background in consultative selling and relationship development
Ability to manage complex accounts and navigate multiple stakeholder relationships
Excellent communication and interpersonal skills, both written and verbal
Comfortable handling escalations and managing difficult conversations with professionalism
Forward‑thinking approach to identifying and pursuing growth opportunities
Bachelor's degree in business, marketing, or related field (or equivalent experience)
Technical Skills
Proficient in Salesforce or similar CRM platforms
Experience with sales engagement tools such as Gong
Advanced knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, Outlook)
Ability to analyze and interpret client data, usage metrics, and account health indicators
SUCCESS INDICATORS
High client renewal and retention rates
Consistent achievement of revenue growth and upsell targets
Strong product adoption across assigned portfolio
Demonstrated ability to build long‑term, trust‑based client relationships
Accurate forecasting and pipeline management
Proactive identification of at‑risk accounts with successful mitigation strategies
Work Environment and Flexibility Enjoy the best of both worlds with our hybrid work schedule. This role is based at our vibrant 3 Ravinia office (3 Ravinia Dr, Atlanta, GA 30346) three days a week (Tuesday through Thursday) with the flexibility to work remotely on Mondays and Fridays.
About Us Momentive Software amplifies the impact of over 20,000 purpose‑driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission‑driven nonprofits and associations rely on Momentive’s cloud‑based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
Why Work Here? At Momentive Software, we’re a team of passionate problem‑solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
Medical, Dental & Vision Benefits 401(k) Savings Plan with company match Flexible Planned Paid Time Off Generous Sick Leave Inclusive & Welcoming Environment Purpose‑Driven Culture Work‑Life Balance Commitment to Community Involvement Employer‑Paid Parental Leave Employer‑Paid Short‑Term Disability Remote Work Flexibility
EEO Statement Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.
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