Alta Fiber
Job Purpose
The position is responsible for engaging current/prospective customers selling residential service for home phone, long-distance, internet, and video products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by altafiber, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals.
Essential Functions
Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell
Initiate and obtain sales through lead lists while meeting productivity metrics
Assess customer's entertainment and communication needs, offering solutions or bundles from altafiber
Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems
Negotiate products and services offered by altafiber utilizing promotional offers generated by marketing
Place orders for new service and/or changes to existing service through multiple internal ordering systems
Maintain, track, change, and input leads through SalesForce.com
Take direction from upper management and complete administrative duties
Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of altafiber 's referral program
Education
Four years of High School or equivalent
Experience
0 to 2 years of experience
Prior experience in sales or marketing highly preferred
Prior experience in telecommunications preferred
Prior experience in a call center preferred
Strong organizational and time management skills preferred
Special Knowledge, Skills, and Abilities
Excellent oral, written, and interpersonal communication skills necessary
Knowledge of Microsoft programs and applications
Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals
Proficient problem solving and analytical skills
Demonstrated success working in a sales environment
Supervisory Responsibilities No Supervisory Responsibility
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Essential Functions
Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell
Initiate and obtain sales through lead lists while meeting productivity metrics
Assess customer's entertainment and communication needs, offering solutions or bundles from altafiber
Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems
Negotiate products and services offered by altafiber utilizing promotional offers generated by marketing
Place orders for new service and/or changes to existing service through multiple internal ordering systems
Maintain, track, change, and input leads through SalesForce.com
Take direction from upper management and complete administrative duties
Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of altafiber 's referral program
Education
Four years of High School or equivalent
Experience
0 to 2 years of experience
Prior experience in sales or marketing highly preferred
Prior experience in telecommunications preferred
Prior experience in a call center preferred
Strong organizational and time management skills preferred
Special Knowledge, Skills, and Abilities
Excellent oral, written, and interpersonal communication skills necessary
Knowledge of Microsoft programs and applications
Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals
Proficient problem solving and analytical skills
Demonstrated success working in a sales environment
Supervisory Responsibilities No Supervisory Responsibility
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