HCLTech
HCLTech is a global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, AI and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2023 totaled $13.1 billion.
To learn how we can supercharge progress for you, visit hcltech.com.
Overview of the Role: As an IT Helpdesk Analyst specializing in Czech and English language support, you will play a critical role in ensuring seamless IT operations for our clients. Your main objective will be to resolve technical issues, guide users through troubleshooting steps, and maintain high levels of customer satisfaction. This position is vital to HCLTech’s commitment to delivering exceptional support services and operational excellence.
Detailed Responsibilities:
Provide first-line technical support and problem diagnosis for Czech-speaking and English-speaking end users via telephone and other support channels.
Troubleshoot hardware, software, and network issues, offering clear solutions and guidance to clients.
Document and manage incidents and service requests using the Call Tracking System, ensuring accurate records of issues and resolutions.
Route complex problems to internal support teams and coordinate with vendors to expedite resolution.
Administer user access across various systems, maintaining security and compliance protocols.
Collaborate closely with internal support staff to enhance technical knowledge and share best practices.
Perform equipment configuration, backup maintenance, and software installation/de-installation as required.
Ensure high-quality customer service in all interactions, handling unforeseen situations with resourcefulness and professionalism.
Skill Requirements:
Proficiency in
Czech (minimum B2 level) and English (minimum B2 level) , both verbal and written.
Strong communication and interpersonal skills, with proven ability to manage customer relationships effectively.
Ability to learn new processes and technologies rapidly.
Experience with hardware/software troubleshooting, user support, and incident management.
Educational background in IT, Computer Science, or related field preferred.
Other Requirements (Optional):
ITIL certification or foundational knowledge is considered an asset.
Prior experience in a helpdesk or customer support role within the technology sector.
Ability to handle multiple tasks in a fast-paced environment.
Demonstrated resourcefulness and problem-solving skills.
HCLTech offers a dynamic work environment with extensive career growth potential. Employees benefit from ongoing training programs, language development courses, and access to cutting-edge technology platforms. As part of a global industry leader, you will have opportunities for cross-functional collaboration, international mobility, and advancement into specialized technical, operational, or leadership roles. HCLTech is committed to nurturing talent and supporting long-term career progression through mentorship, certification sponsorship, and leadership development initiatives.
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To learn how we can supercharge progress for you, visit hcltech.com.
Overview of the Role: As an IT Helpdesk Analyst specializing in Czech and English language support, you will play a critical role in ensuring seamless IT operations for our clients. Your main objective will be to resolve technical issues, guide users through troubleshooting steps, and maintain high levels of customer satisfaction. This position is vital to HCLTech’s commitment to delivering exceptional support services and operational excellence.
Detailed Responsibilities:
Provide first-line technical support and problem diagnosis for Czech-speaking and English-speaking end users via telephone and other support channels.
Troubleshoot hardware, software, and network issues, offering clear solutions and guidance to clients.
Document and manage incidents and service requests using the Call Tracking System, ensuring accurate records of issues and resolutions.
Route complex problems to internal support teams and coordinate with vendors to expedite resolution.
Administer user access across various systems, maintaining security and compliance protocols.
Collaborate closely with internal support staff to enhance technical knowledge and share best practices.
Perform equipment configuration, backup maintenance, and software installation/de-installation as required.
Ensure high-quality customer service in all interactions, handling unforeseen situations with resourcefulness and professionalism.
Skill Requirements:
Proficiency in
Czech (minimum B2 level) and English (minimum B2 level) , both verbal and written.
Strong communication and interpersonal skills, with proven ability to manage customer relationships effectively.
Ability to learn new processes and technologies rapidly.
Experience with hardware/software troubleshooting, user support, and incident management.
Educational background in IT, Computer Science, or related field preferred.
Other Requirements (Optional):
ITIL certification or foundational knowledge is considered an asset.
Prior experience in a helpdesk or customer support role within the technology sector.
Ability to handle multiple tasks in a fast-paced environment.
Demonstrated resourcefulness and problem-solving skills.
HCLTech offers a dynamic work environment with extensive career growth potential. Employees benefit from ongoing training programs, language development courses, and access to cutting-edge technology platforms. As part of a global industry leader, you will have opportunities for cross-functional collaboration, international mobility, and advancement into specialized technical, operational, or leadership roles. HCLTech is committed to nurturing talent and supporting long-term career progression through mentorship, certification sponsorship, and leadership development initiatives.
#J-18808-Ljbffr