Houston Community College
JOB SUMMARY
Advises prospective, new and returning students of financial aid opportunities and requirements. ESSENTIAL FUNCTIONS
Provide quality customer service to students and families, comply with all FERPA regulations, deliver accurate information about the financial aid application and award process, adhere to the customer service plan requirements, attend all mandatory trainings and meetings, assist parents and students with the financial aid application process, attend and provide financial aid information at HCC College events, work with other departments to process appeals and special circumstance requests, enter data accurately, handle difficult customers professionally, provide coverage and leadership at various HCC Financial Aid Office locations, respond to district staff inquiries, and may work beyond the normal schedule. QUALIFICATIONS
Bachelor’s degree required 2 years of professional work experience in a Student Financial Aid Office required; experience must be recent, within last 3 years Experience working with security sensitive and confidential records Experience in a call center or fast paced customer service‑related environment is preferred Licensing & Certification
Valid Texas Driver License Special Skills
MS Office Programs Information Management Systems Budget Management Federal, State and Institutional Financial Aid Programs Competencies
Delivering High Quality Work Accepting Responsibility Serving Customers Supporting Organizational Goals Driving Continuous Improvement Acting with Integrity Thinking Critically Managing Change Communicating Effectively Working Conditions
General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner; may be required to work after hours to include weekends and holidays. SECURITY SENSITIVE
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215. The Organization
Houston City College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singularly‑accredited, open‑admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities. The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting‑edge academic and career tools, it also takes care of its people. Location
Houston is a city with limitless possibilities: Fourth‑largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55. Approximately 145 languages are spoken here. Overall after‑tax living costs are 5.6 percent below the average for all 308 urban areas recently surveyed. Houston is a major‑league sports town, and don’t forget the annual Houston Livestock Show & Rodeo. The weather is great! Mild winters ensure that outdoor activities can be enjoyed year‑round. World‑renowned medical care. The Houston metro area has long been known for its first‑rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions. With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene. Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines. EEO Statement
Houston City College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non‑discrimination policies: Sandra B. Jacobson, J.D., M.Ed., SHRM‑SCP, Interim Director of EEO and Compliance & Title IX Coordinator. Office of Equal Opportunity and Title IX, PO Box 667517, Houston TX 77266. 713 718.8271 or hcc.oeotix@hccs.edu. Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565. HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.
#J-18808-Ljbffr
Advises prospective, new and returning students of financial aid opportunities and requirements. ESSENTIAL FUNCTIONS
Provide quality customer service to students and families, comply with all FERPA regulations, deliver accurate information about the financial aid application and award process, adhere to the customer service plan requirements, attend all mandatory trainings and meetings, assist parents and students with the financial aid application process, attend and provide financial aid information at HCC College events, work with other departments to process appeals and special circumstance requests, enter data accurately, handle difficult customers professionally, provide coverage and leadership at various HCC Financial Aid Office locations, respond to district staff inquiries, and may work beyond the normal schedule. QUALIFICATIONS
Bachelor’s degree required 2 years of professional work experience in a Student Financial Aid Office required; experience must be recent, within last 3 years Experience working with security sensitive and confidential records Experience in a call center or fast paced customer service‑related environment is preferred Licensing & Certification
Valid Texas Driver License Special Skills
MS Office Programs Information Management Systems Budget Management Federal, State and Institutional Financial Aid Programs Competencies
Delivering High Quality Work Accepting Responsibility Serving Customers Supporting Organizational Goals Driving Continuous Improvement Acting with Integrity Thinking Critically Managing Change Communicating Effectively Working Conditions
General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner; may be required to work after hours to include weekends and holidays. SECURITY SENSITIVE
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215. The Organization
Houston City College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singularly‑accredited, open‑admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities. The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting‑edge academic and career tools, it also takes care of its people. Location
Houston is a city with limitless possibilities: Fourth‑largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55. Approximately 145 languages are spoken here. Overall after‑tax living costs are 5.6 percent below the average for all 308 urban areas recently surveyed. Houston is a major‑league sports town, and don’t forget the annual Houston Livestock Show & Rodeo. The weather is great! Mild winters ensure that outdoor activities can be enjoyed year‑round. World‑renowned medical care. The Houston metro area has long been known for its first‑rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions. With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene. Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines. EEO Statement
Houston City College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non‑discrimination policies: Sandra B. Jacobson, J.D., M.Ed., SHRM‑SCP, Interim Director of EEO and Compliance & Title IX Coordinator. Office of Equal Opportunity and Title IX, PO Box 667517, Houston TX 77266. 713 718.8271 or hcc.oeotix@hccs.edu. Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565. HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.
#J-18808-Ljbffr