Pho Prime, LLC
Job Description
Address 600 English Cove Road, Whitwell, TN, 37397, US
Compensation $120,000.00 - $160,000.00/year
Job Title and Details Job Title:
Director of Quality & Execution Location:
Bolt Farm Treehouse | Whitwell, TN (with expansion to America’s most breathtaking locations) Employment Type:
Full-time | On-site | High-impact role in a 24/7 luxury mountaintop environment OTE:
$120k–$160k+ (uncapped)
You Know This Role Was Built for You If… You've been the iron spine in high-end hospitality—personally inspecting units, failing work without apology, correcting slips same-shift, and building teams that hit standards without reminders. You thrive on discipline and clarity. You earn respect through consistency, not charisma.
You've taken environments stuck in “almost ready” and turned them into predictable excellence—without burning out teams or breaking the guest experience.
If you avoid conflict, tolerate excuses, or need consensus to act, stop here. This role exposes softness fast.
The Role Own standards → reality. You are the same-day execution authority on property.
You enforce daily readiness, QA pass/fail, staffing coverage, and immediate correction across all on-site teams. You are fair, firm, and visible—creating operational calm under pressure.
When execution breaks, you do not theorize, defer, or escalate reflexively. You take control, stabilize the situation, assign owners, and ensure resolution before the next operating day.
You do not manage by meetings. You manage by inspection, consequence, and closure.
What You Own
Daily Readiness:
Units and grounds guest-ready, on time—every day. Zero “we’ll fix it later.”
QA Enforcement (Pass / Fail):
Cleanliness, maintenance closure quality, and experience standards. Same-day correction required. Repeat failures escale to personnel action.
Staffing & Coverage:
Hiring, onboarding, scheduling, and real-time coverage. Call-outs handled immediately. Right people in the right roles—every shift.
Exception Handling (Same-Day Command):
Guest-impacting issues, cross-team breakdowns, or readiness failures. You coordinate response, assign ownership, and confirm resolution before end of day. Escalation is a tool, not a reflex.
Closure Quality Control:
Work is not “done” unless it prevents recurrence. You reject cosmetic fixes, workarounds, or partial closures. Durable resolution is required before sign-off.
Immediate Correction:
Real-time feedback and fixes. Coach gaps fast. Correct misses faster. Exit non-fits decisively. Emotional? No. Consistent? Always.
Systems & Process Improvement (Interim Ownership):
Temporarily own process improvement and SOP clarity only where execution breaks. When standards fail twice, you either fix the process or remove the person. Systems are improved to eliminate repeat failure—not to optimize hypotheticals. Long-term system architecture transitions out of this role as specialized ownership is added. Rule: The person enforcing the standard owns improving the process that keeps it from breaking—until scale justifies specialization.
Founders retain ultimate authority over leadership, brand, and guest experience and may intervene at any time. This role exists to remove founders from day-to-day enforcement, not decision rights.
Escalation to Founders occurs only when:
Guest safety or legal exposure is present
Brand reputation risk exceeds on-site authority
A decision materially changes guest promise or brand standards
Routine performance enforcement does not escalate by default. Once founders align on standards, this role executes them without re-litigation. You carry the sword. Founders keep the crown.
What You Don’t Own (By Design)
Long-term systems architecture or labor economics (Operational Systems & Profitability)
Leadership development and culture-building programs (People & Leadership)
Revenue strategy, offers, or monetization (Revenue Driver)
How You’ll Win
Visible, present, decisive—on the floor, not behind a desk
Use dashboards and inspections to spot issues before guests do
Enforce calmly: standards protect romance and wellness
Build respect through order, precision, and consistency
Create operational calm during peak pressure
90-Day Outcomes
Days 1–30:
Assess talent and standards. Fix obvious gaps. Stabilize readiness and shift coverage.
Days 31–60:
Reduce repeat issues and rework. Improve shift reliability. Coach or exit underperformers.
Days 61–90:
QA becomes predictable. Teams hit standards without reminders. Scorecard stays green.
Scorecard (Objective, Non-Negotiable)
On-time readiness %
Repeat issue rate
Shift execution reliability %If standards slip, bonuses stop until corrected
Compensation (Accountability-Optimized)
OTE:
$120k–$160k+ (uncapped)
Base:
$60k–$80k
Performance:
$60k–$80k+ (50/50 mix; monthly payouts)
No subjectivity. No excuses.
Who Thrives Here
Proven enforcers who take pride in discipline and order.
Handle tough conversations calmly, value consistency over charisma, and stabilize growth through execution—not speeches.
This Role Is Not for You If
You want to be liked more than respected
You prefer strategy over daily execution
You tolerate “almost good enough”
Apply Submit resume + brief note: “How you enforced high standards without burning out teams—specific outcomes.”
Final Truth: This role exists to end tolerance, restore velocity, and protect the brand. No chaos. No heroics. No drift.
#J-18808-Ljbffr
Compensation $120,000.00 - $160,000.00/year
Job Title and Details Job Title:
Director of Quality & Execution Location:
Bolt Farm Treehouse | Whitwell, TN (with expansion to America’s most breathtaking locations) Employment Type:
Full-time | On-site | High-impact role in a 24/7 luxury mountaintop environment OTE:
$120k–$160k+ (uncapped)
You Know This Role Was Built for You If… You've been the iron spine in high-end hospitality—personally inspecting units, failing work without apology, correcting slips same-shift, and building teams that hit standards without reminders. You thrive on discipline and clarity. You earn respect through consistency, not charisma.
You've taken environments stuck in “almost ready” and turned them into predictable excellence—without burning out teams or breaking the guest experience.
If you avoid conflict, tolerate excuses, or need consensus to act, stop here. This role exposes softness fast.
The Role Own standards → reality. You are the same-day execution authority on property.
You enforce daily readiness, QA pass/fail, staffing coverage, and immediate correction across all on-site teams. You are fair, firm, and visible—creating operational calm under pressure.
When execution breaks, you do not theorize, defer, or escalate reflexively. You take control, stabilize the situation, assign owners, and ensure resolution before the next operating day.
You do not manage by meetings. You manage by inspection, consequence, and closure.
What You Own
Daily Readiness:
Units and grounds guest-ready, on time—every day. Zero “we’ll fix it later.”
QA Enforcement (Pass / Fail):
Cleanliness, maintenance closure quality, and experience standards. Same-day correction required. Repeat failures escale to personnel action.
Staffing & Coverage:
Hiring, onboarding, scheduling, and real-time coverage. Call-outs handled immediately. Right people in the right roles—every shift.
Exception Handling (Same-Day Command):
Guest-impacting issues, cross-team breakdowns, or readiness failures. You coordinate response, assign ownership, and confirm resolution before end of day. Escalation is a tool, not a reflex.
Closure Quality Control:
Work is not “done” unless it prevents recurrence. You reject cosmetic fixes, workarounds, or partial closures. Durable resolution is required before sign-off.
Immediate Correction:
Real-time feedback and fixes. Coach gaps fast. Correct misses faster. Exit non-fits decisively. Emotional? No. Consistent? Always.
Systems & Process Improvement (Interim Ownership):
Temporarily own process improvement and SOP clarity only where execution breaks. When standards fail twice, you either fix the process or remove the person. Systems are improved to eliminate repeat failure—not to optimize hypotheticals. Long-term system architecture transitions out of this role as specialized ownership is added. Rule: The person enforcing the standard owns improving the process that keeps it from breaking—until scale justifies specialization.
Founders retain ultimate authority over leadership, brand, and guest experience and may intervene at any time. This role exists to remove founders from day-to-day enforcement, not decision rights.
Escalation to Founders occurs only when:
Guest safety or legal exposure is present
Brand reputation risk exceeds on-site authority
A decision materially changes guest promise or brand standards
Routine performance enforcement does not escalate by default. Once founders align on standards, this role executes them without re-litigation. You carry the sword. Founders keep the crown.
What You Don’t Own (By Design)
Long-term systems architecture or labor economics (Operational Systems & Profitability)
Leadership development and culture-building programs (People & Leadership)
Revenue strategy, offers, or monetization (Revenue Driver)
How You’ll Win
Visible, present, decisive—on the floor, not behind a desk
Use dashboards and inspections to spot issues before guests do
Enforce calmly: standards protect romance and wellness
Build respect through order, precision, and consistency
Create operational calm during peak pressure
90-Day Outcomes
Days 1–30:
Assess talent and standards. Fix obvious gaps. Stabilize readiness and shift coverage.
Days 31–60:
Reduce repeat issues and rework. Improve shift reliability. Coach or exit underperformers.
Days 61–90:
QA becomes predictable. Teams hit standards without reminders. Scorecard stays green.
Scorecard (Objective, Non-Negotiable)
On-time readiness %
Repeat issue rate
Shift execution reliability %If standards slip, bonuses stop until corrected
Compensation (Accountability-Optimized)
OTE:
$120k–$160k+ (uncapped)
Base:
$60k–$80k
Performance:
$60k–$80k+ (50/50 mix; monthly payouts)
No subjectivity. No excuses.
Who Thrives Here
Proven enforcers who take pride in discipline and order.
Handle tough conversations calmly, value consistency over charisma, and stabilize growth through execution—not speeches.
This Role Is Not for You If
You want to be liked more than respected
You prefer strategy over daily execution
You tolerate “almost good enough”
Apply Submit resume + brief note: “How you enforced high standards without burning out teams—specific outcomes.”
Final Truth: This role exists to end tolerance, restore velocity, and protect the brand. No chaos. No heroics. No drift.
#J-18808-Ljbffr