Associate Manager, Consumer Content Job at North Dakota Staffing in Bismarck

divh2Associate Manager, Consumer Content/h2pReady to be pushed beyond what you think youre capable of? At Coinbase, our mission is to increase economic freedom in the world. Its a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, were seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the companys hardest problems. Our work culture is intense and isnt for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, theres no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported./ppThe Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in Crypto. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience. The Consumer Content team is a sub-team of Customer Experience. The Consumer Content team supports all content strategy and creation efforts across the company to ensure that customers in every region are given the best customer experience./ppAs Associate Manager, Consumer Content, you will be a key partner to the Manager in building a strong foundation for scalable growth. Your primary focus will be driving operational excellence and enabling repeatable innovation. Youll design and implement systems, processes, and automation that allow production team members to focus on their core work while you manage the teams strategic and operational needs. In addition, you will directly manage a small cohort of junior strategists, providing guidance, mentorship, and support for their development. This role is suited for someone who is not only a skilled writer but also a detail-oriented leader who thrives on building efficient systems, empowering others, and enabling teams to operate at their best./ph3What Youll Be Doing (Job Duties):/h3pstrongManagement Coaching:/strong Directly manage and provide dedicated one-on-one attention to the teams cohort of junior strategists. Review and edit their work, delivering constructive feedback and coaching to help them grow and succeed./ppstrongOperational Excellence:/strong Design and automate scalable systems and processes to streamline content workflows, enabling strategists to focus on execution./ppstrongStrategic Initiatives:/strong Partner with the Manager, Consumer Content to support high-level strategic department planning, process documentation, and continuous improvement initiatives./ppstrongOnboarding Training:/strong Lead the development and implementation of onboarding and training programs for new team members, ensuring a smooth transition and rapid ramp-up./ppstrongProject Management:/strong Ensure Asana project management hygiene across the team, maintaining clear timelines, task ownership, and consistent updates to drive accountability./ppstrongContent Performance Reporting:/strong Analyze content performance data and provide actionable recommendations to junior strategists, reinforcing best practices and identifying opportunities for optimization./ppstrongContent Audits:/strong Serve as the DRI for biannual audits of both the internal knowledge base and the external Help Center, ensuring accuracy, compliance, and alignment with content governance standards./ph3What We Look For In You (Job Requirements):/h3pstrongMission-Driven:/strong A deep alignment with Coinbases mission and a passion for creating a seamless customer experience within the crypto space./ppstrongProven Experience:/strong 5+ years of experience as a content writer, editor, or strategist, with at least 6 months as a direct people manager or team lead./ppstrongWriting Expertise:/strong Exceptional writing ability, consistently delivering clean, concise copy. You have an opinion on the Oxford comma and uphold the highest standards in all written content./ppstrongSystems Thinking:/strong Strong project and program management capabilities with an ability to design and implement repeatable systems. You are skilled at prioritizing and managing multiple projects simultaneously. You cut through ambiguity and bring clarity./ppstrongAI Experience:/strong Experience using AI/LLMs within the content space; strong understanding of current limitations and emerging capabilities./ppstrongAnalytical Skills:/strong Excellent analytical and problem-solving abilities, with a data-driven approach. Fluency in building reports and analyzing data./ppstrongCommunication:/strong Exceptional communication and interpersonal skills, with a demonstrated ability to collaborate effectively with cross-functional teams. Your mission is to cultivate strong relationships, not sever connections./ppstrongAdaptability:/strong High flexibility and adaptability to meet the evolving needs of a high-growth, fast-paced organization. Crypto moves at the speed of light and so do we./ppstrongExceptional Drive:/strong A proactive, self-motivated individual who thrives in a fast-paced environment, consistently exceeding expectations, turning challenges into opportunities, and demonstrating a positive, solutions-oriented attitude./ppstrongNice To Haves:/strong/ppExperience in Tech, Crypto, Finance, or Fintech similar regulated sectors./ppFamiliarity with tools such as Asana, Contentful, Google Suite, Jira, or Salesforce./ppExperience utilizing AI tools./ppKnowledge of Lean Six Sigma methodologies./ppExperience partnering with customer-facing internal teams, BPOs, and several levels of leadership./ppExperience working in a global, matrixed organization./ppPay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, vision and 401(k))./ppPay Range: $117,385$138,100 USD/ppPlease be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbases roles before applying./ppCommitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law./p/div